Turn-Key Property Management

We recently moved into a rental and Melani worked her tail off to coordinate cleaning and repairs for our requested earlier move in date. We had some problems (not Turn-Key’s fault) and the problems were handled that day. Great service from nice people. I should know I own a service business and it shows when people try and care.

They’ll keep every dime they can from your deposit, make up repairs like broken blinds (that worked from the day you moved in to the day you returned keys), move you in on bad, beat up carpets, replace them when you complain, then replace them again after you leave when all they’d have to do is patch a couple of high-​traffic areas with spots. Staff is unfriendly, unhelpful, and now matter what you do to follow your lease terms to a T, will still find ways to leave you with a pittance of your deposit. Don’t rent from them.

Very disappointed in the way this company handles its check outs. They clearly want to do everything possible to keep as much of your deposit as possible. I’ve always owned a home and this is my first time renting. Being that I wanted to get my deposit back I paid for somebody to professionally clean the inside and outside of the home (which i also had the home professionally cleaned every week while I lived there). I also had the carpets professionally cleaned. I was informed by the staff that the mirrors she could tell were clean but weren’t cleaned well enough because she could see some streaks on them which would apparently warrant them to hire another professional cleaning company to go back in and re-​cleaning which will cost me about $ 100. I find this funny because when I moved in the oven clearly hadn’t been professionally cleaned (there was still food left in it.) And the outside area had weeds all over the place as tall as me. The staff informed me that I should have put that on the checklist but again being this was my first rental I was under the assumption a checklist for renting was for things that are broken not dirty.
If they saw I made the efford to pay 300 dollars to clean carpets and the house and they were worried about a «mirror with streaks on it that she can tell had been cleaned». I believe they could have called me and asked me to go wipe the mirror off one more time not make me pay for a SECOND cleaning service to come in.
I will never rent from this company again. When I moved out the house looked way better then when I started renting.

RE: Property viewing, staff miscommunication
We scheduled a viewing of a property and was as told that we would be able to view this property on a certain date, but got a call in morning stating that there was a misunderstanding with the tenant and one of their worker about the times — something about a translator. We were understanding and rescheduled the appointment for the following day, at 4pm.
I asked if we needed to apply right away and was told that it would be best to view the property first before applying for the rental place.
At about 11:15 am, we get a call saying that the appointment was cancelled and this place has an approved application!!! The man I spoke to said he had no idea there was already an approved application.
We set aside our time from work and then are told the apartment is not available! If we had known, we would have put in the application in sooner.
Fortunately, we are in no rush to move.
We have very good credit scores and moving to a smaller place is a choice.
We understand there’s no guarantee who will get the rental property, but we didn’t even get a chance to apply and wasted time with phone calls and rearranging our schedule from work to view the property.

Absolutley the WORST management services, pathetic screening of tenants, allowed continual criminal activity at my property and even after neighbors complained did not notify me until I had to evict tenants. After eviction they allowed their contractors to do piss poor work, and reuse old hardware after charging me for new. Nothing but excuses and denials, You’re FIRED!

The word on the street is Turn-​Key Property management is easy to deal with and takes care of its properties. This scoop coves from several friends who live in Turn-​Key Properties! Spread the good word!