Garden State Honda Showroom & Service Passaic

I took my car (with my coupon) to this Honda Dealership to be serviced today. Everyone was so pleasant, patient & kind. The shuttle took me & 3 other ladies home & I was picked up when the car was finished. I got a call telling me what the check-​up found, another call when the car was ready & a call when the shuttle was coming. Another call to tell me the shuttle was further away than they thought & would be 15 minutes later than expected. All in all a very painless experience. That is good training & good management. Thank you Honda.

Exceptional customer service. I was here for 7 hours because I was waiting on documents from my school to come in so I can take advantage of the graduate program, and they even bought me lunch. Rolando, manny, Pedro and the entire team were exceptional. Never pressured me. And I came by myself. As a female, it can be scary. But they made me feel comfortable. I would recommend this dealership above all.

I never look forward to servicing my car, but this was unavoidable since my car is on the recall list for the driver side airbag defect. So here goes —
Called on ⁵⁄₉ to get on the rental car waiting list. The woman (Dina) was professional and super helpful, and explained up front what to expect.
On 5/​23, Dina followed up to let us know that a rental was now available. I made an appointment to get there by 3:30 pm. I proceed to call a cab service to take me there.
I get to Garden State Honda, say good bye to the can driver, and proceed into the building. I ask for Dina, but get a quizzical look and a reply «you mean Dina from parts & services? She’s in our Passaic location (I went to the Clifton location).» She hands me a set of directions on how to get there. Here is where my star ratings start building up:
1 star for Dina’s help from the very beginning.
1 star for the Clifton staff for driving me to the Passaic location without hesitation upon learning that I had taken a cab there and wouldn’t be able to get to Passaic.
1 star for Samantha Yosco, who was helpful and got us in & out of there.
1 star for the employees who handed out coloring books to all the kids in the waiting room.
I honestly have not experienced this type of customer service from a car dealership.
Thank you, GSH, for making a stressful experience a little more calmer & helpful.

Just sealed a deal for a 2016 honda accord ex-​L for our son and couldn’t be happier! Pedro Diaz was our salesman! He took his time on explaining everything about the car! The manager (Rolando) came over to us personally and shook our hands and thanked us for giving them the opportunity to seal this deal once all was set and done at the very end!
No hidden fees, no sneakiness, nothing shady! Basically what you see is what you get with this dealer! These guys mean business and I will be going over to them once our lease is due in a few months!
Highly recommend this dealer to anyone looking for a honda!
The one minus is that we have to wait for our vehicle since they do not have the color that we want in stock! Otherwise highly recommend this dealer to anyone!

I’m here for a Honda recall on my vehicle. Garden State Honda, has a really nice waiting lounge, TVs, plenty of seating even complementary breakfast items. Its clean and well kept. The service technician were helpful and informative. I’ll continue coming here and would recommend it.

Was looking for a car for quite some time. Met 2 wonderful people while in the showroom @ Garden State Honda in Passaic. Elvis & Alejandro were the best! They were very accommodating & tried their best to sell me a car. They fixed the brakes & were willing to fix a few other things for me. Elvis was so patient and extremely polite. He truly cared about me as a customer, rather than just a sale. Elvis spent time & met me early one day so that I could have the car inspected by my mechanic. We ended up not buying that car, however, I would return there in the future solely because of Elvis & Alejandro.

This place is pretty good. Since you usually have to wait an hour or more, they have a waiting room thats a good size along with snacks to occupy your time. there is also a tv and computers. I think the people are great and mostly helpful. the service is good and I have never seen a problem here yet. sometimes the service can take a while but the work is excellent.

I have been waiting since 9 am for my brakes to get done. They keep saying in half hour. At 9:30 they said it would take 1hr … I hate when people lie. Tell me you are backed up so I can make arrangements instead of sitting here

Ok do we get our Accord serviced here some things yes other things no. They are very professional I can’t complain. Do yourself a favor set up your appointment then drop your car go kick back in the lounge. Good thing Hondas are durable cars haven’t had to get any major work done outside of replacing my front bumper three times. I have to get my brake fluid flushed my oil changed and tires rotated now to do this appointment please cause I don’t have all day. We got our Accord from here so why not have them keep my car running smooth.

Busy place sometimes slow but good customer service and comfortable waiting room makes up for it.
Prices are reasonable for official dealer.

I’ve been coming here for years, and let me tell you nobody and I mean nobody goes the extra mile like they do. If you call for service ask for Charles this guy is great, he knows his shit if you don’t need it he will tell you. Simple guy actually tries to save people money, I highly recommend them for
Sales and Service. Just don’t go to their store on route 3 in Clifton that’s another story.

I regularly come here to service my car. You can make your appointment either online which I like or over the phone if you must. They also have service hours on Saturdays, but that’s for oil changes only. I normally reserve the first available spot in the morning and arrive 10 minutes early to make sure I am the first one in front of the gates. They always open on time and depending on the service you are getting, typically for me its whatever my maintenance minder tells me it isn’t very long to get everything completed and be on your way.
Accommodations inside are excellent, there is a lounge with couches, computers for internet, a few TVs, tables with chairs and my favorites they service tons of free food, water, soda donuts cookies and bagels. So while the car is being services you can stuff your face here.
They also offer free WiFi, the password for which is ‘1hondahonda’ however lately it hasn’t been working. Not to worry, I never go anywhere without my iPhone.
The technicians which sit down with you never push any services on to you, they simply offer whatever is needed based on age and mileage of your car. You can just decline them or shop elsewhere, although prices here are decent.
For those not willing to wait, they also offer overnight dropoff, shuttle to nearby transportation or a loaner depending on what is being done and how long it will take.
I never used the loaner service, but did use all the others and they are very convenient. There is a NYC bound bus that stops just over the bridge, you can even walk there.
Also, don’t forget to look for money saving specials and coupons prior to going in as you can save lots of money.
I been to other Honda dealers in the area and keep coming back to this one.
Granted there are a lot of scams and ways to get you for your money this place seems to have the least of them, and if you are an educated consumer you will catch them immediately and stay clear.

Need to kill time for a couple of hours? here’s the place. An oil change took that long plus they did not even do a full point check of the car. The receipt stated that I had said NO to it when I wasn’t even ask for it. Every other place does it. Hopefully I don’t need to stop there ever again.

DO NOT GET AN EXTENDED WARRANTY IF OFFERED AND MAKE SURE TO CAREFULLY INSPECT YOUR VEHICLE BEFORE TAKING IT OFF THE LOT! I recently purchased a 2013 Accord EX-​L (my first new car) and it has been a bad experience ever since. First it took them 6 months to replace leather interior that was faded when I bought it and noticed the damage about 3 days later when the leather cleaner dried off. Then when I went back to them about it and they said there was nothing they can do about it, that is normal wear and tear. O. o I continued to argue as to how the heck a $ 32k car already has this until they finally sent me to the service center which was inspected by a representative from Honda and the Director of Parts and Service Ken. BOTH admitted to seeing the damage but according to them there was nothing wrong with the car and they didn’t see the big deal of the leather interior. (PAY OVER $ 30k for a car in which you saved for 6 years while being deployed and tell me whether its a big deal or not!) Long story short, after making various phone calls to the RUDE Honda Case manager in California, I took it to another shop and it got fixed. (Nothing happened until I seriously went to the dealer ready to leave the car with its keys and request for a refund.) This whole process took about 6 months worth of calls and visits. Total waste of time… Seriously unacceptable!
Then my dumb self got talked to into buying an extended warranty and oil changes for 36k miles in which I was being told that I can cancel it at any time as long as I don’t use it, only to read the fine print and find out from a friend that the warranty is «limited» which the finance guy said it was a normal full warranty up to 100k. I paid an extra $ 1800 for these two warranties and service. When I decided to cancel it about 5 months later, I was only given $ 600 out of the $ 1800 that I originally paid. I haven’t used the warranty whatsoever, and the car still has less then 5k miles on it. EXTREMELY BAD EXPERIENCE WITH THE DEALERSHIP AND HONDA ITSELF! IF I had known better, I should have just spent the extra 10k and bought an Audi or BMW. I have heard nothing but good things about those companies from close friends and apparently it seems that I am not alone from recent conversations…

Had 2 hondas serviced here for years. They charge top dollar, and do decent work for the most part, but make sure what they recommend is really needed. Here’s some things to watch out for in particular.
«Battery report» that says you need a new battery
$ 5-​$ 10 «Shop and Haz» charge for any work
Difficult to get through to them on the phone

Service Department Review:
The people here are pretty typical of any other Honda Dealership (3 Stars)
however I do like the fact they give loaner cars (+1 Star)
I love how there’s free:
Coffee
Donuts
Bagels
Soda
Water
Cake
Cookies
Yeah that’s right, I said FREE!!! (+1 more star) You sit in a nice café area with tables chairs TV and then there’s a Lounge Area with couches an oven and if you’re there at the right time, there’s the aroma of someone there baking cake or cookies.
I figured if I’m spending my money here for you to fool around under my hood, tell me all the crap that I’m neglecting on my car and making me pay for it AND you’re giving me FREE FOOD… I’ll be your best friend and come back for more! =D