The Home Depot

The worst! We bought blinds here, then realized they needed to be trimmed a little after we got home. The machine that cuts the blinds has been out of service for two months, and we’ve tried to have them cut three times. The last time, we called ahead and were transferred to 5 different people. At the end of the 20 minute phone call, I was assured that it was working. When we arrived… nope!

I don’t even remember what we were looking for when we went here. It was Saturday night with about 65 minutes to closing. We didn’t really need any assistance but I think the staff was not in the best mood.

This place gets one star because they had the item I needed. The service was absolutely horrid. Not because anyone was rude but because there was a lack thereof. I ordered an item online and when I picked it up in the store the box was very damaged and he product was partially used ! Upon returning the item the clerk was very lack luster, her attire was unkept, I could tell you about her belly and back tattoos and her piercings. Throughout the process she didn’t say one thing to me regarding why the product was being returned, if there was anything else that could be done, nothing.
Upon checking out there were NO cashiers available. No checkout lanes were opened and everyone had to use the self checkout. The guy in front of me was buying a LARGE hot water heater and the guy behind me had several boards of large wood. Out of the 4 self checkout lanes one was out of order, and the other was cash only.
Luckily the store had the correct product in stock but I don’t plan to return to this location.

Terrible service. Didn’t believe the hood mentality existed until I walked in. Terrible service. All I wanted was a key made took forever and they didn’t do it right. If there is a time of emergency I won’t come here. There is no 24 hr Home Depot. They should go bankrupt and save people the trouble of having a bad shopping experience.

This is a store attracting customers with a reduced NJ sales tax, b/​c it is an enterprise zone with 3.5% tax. I dont go there for that reason, but it is a good thing. The big problem is that management does not remove STRAY shopping carts, which tend to travel downhill at a rapid speed, smashing cars and trucks of the customers unfortunately in their paths… My vehicle, almost brand new, was damaged in this way on Aug 16^th, 2014. I would like to let people know NOT to visit this store… If you go you park far from the entrance, as I did, but NO HELP… it did not protect me… I was sitting in my car and a cart came careening down the hill and smashed into my rear door. I am facing several hundred dollars in repair bills. Terrible parking lot; terrible sales people…

I agree with 100% Mick L’s review.
I was able to get someone to cut my 6’X 1′ pine plank to 3 smaller pieces. I took over 15 mins to get someone to do it but he did it.
I only come here for big purchases. I try to avoid driving through the more residential (scary) area of Paterson.

Absolutely aweful customer service. I spent 20 minutes looking for the epoxy only to find it in the paint section. Even then they didn’t have the kind I needed. Then was sabd paper. I needed a sheet of a few different grits. They only sell them as packs of 5 at $ 4 each. How am I supposed to slowly shape and polish wood when sand paper is so damned expensive?
This place is horrible and I’m never going back.

This Home Depot has the worst customer service. Unless you know exactly what you need and where to find it don’t go. There’s a lot of employees standing around trying not to make eye contact. There usually is not a register open and you are forced to use the self checkout. Don’t try to go to the customer service desk or you will be made to feel like you are bothering a lot of employees who just want to make it through the day without helping anyone. Terrible.

The only positive about this particular Home Depot is that sales tax is only 3.5% compared to the usual NJ state sales tax of 7%. Customer service is horrible. God forbid you need someone to assist you with a fork lift or operate the saw for you. You will be waiting FOREVER. I think their mindset is that if they dilly dally long enough you will get fed up and move on. And some of the employees are flat out rude.
This Home Depot is located near an impoverished area of Paterson. 50% of the time I come here I get badgered in the parking lot by somebody looking for money. Nothing wrong with helping someone in need, but when it is the same handful of people going customer to customer in the parking lot with a b.s. line looking for money, it gets annoying. I saw an older woman become visibly intimidated and scared when she was approached.
Overall, I would avoid this place if you need any sort of customer service what so ever or don’t want to be hounded by pan handlers.

Poor customer service. Employees don’t know much about their store and what they carry. Let alone help guide you. Sadly, it’s a pattern for most Home Depots in NJ.

Why does Home Depot REFUSE to give good customer service?
The only place where they even remotely try to help out a customer is the paints section.
Anywho, I am building shelves and I needed help figuring out which wood to get for this.
As I was walking around, employees passed me by. I looked like I needed help. None of them (even the ones working in the same isle as me) offered any help. I finally confronted one, only to get short answers, rough remarks, and attitude like they were too busy to help. Its SO GREAT going to a store and feeling like you aren’t important at all.
Even when they gave me some answers NONE of them said «Do you need any help with this?» (this large order that involves heavy items). That simple question could have closed the sale.
«ALWAYS BE CLOSING»
–Jack Donaghy
Finally, I found the wood that matched what I needed. I was struggling to drag the wood out from it’s awkward shelf.
The entire time I’m thinking «I’m 6“4, what if I wasn’t in the right shape to do this, I could easily hurt myself». I said screw it, no one was helping me, and I didn’t want to make a purchase I’d regret.
I put the plank down and walked out of the store.
I ended up going to Lowes a day later. Everyone was helpful, kind, courteous and informative. We are going there now to pick up the wood we need.
How does Home Depot continue along like this? Customer Service is EVERYTHING. 30 seconds from your employees could have meant more sales. ABC — ALWAYS BE CLOSING.

So Ghetto! Foot shuffling lazy ass patrons crying for help and a mostly indifferent staff filled with erroneous information. 3 ½ % sales tax :)

I absolutely love this Home Depot’s customer service. I checked two other locations for a convertible hand truck and their inventories were wrong and the staff was unwilling to help in any other way. I called the Assistant Manager, Tim, on my drive over and he not only checked for me, but called me back personally and left it for us at the Service counter. I couldn’t have been more grateful for him and his team (the lovely employee at Service, Kizzy) for their above & beyond assistance. Will only be returning to this location!!!