Precision Harley-Davidson

Updated Review Submitted Monday, March 21, 2016
I received a nice letter from the front desk service representative, along with a software update cd disk, which did work. The follow up that this company has provided to remedy a poor situation has prompted me to upgrade my review. I am impressed with the thoroughness to correct a bad situation. I think the company was proactive in handling this situation and I hope they continue to provide excellent customer service.
I went from never wanting to return here to a state of mind that, yes, I probably will return to this dealership. They did an outstanding job to fix a mistake.

honestly, I am very surprised at the negative reviews that this place has. I had a truly great experience at precision harley. I came in for a new tire for my sportster. they had the tire right in store. The service department was very awesome. Everyone was very friendly, qualified, and well-​spoken. I ended up buying a really cute harley davidson jacket as well. they have great merchandise FYI. I also took a walk through their showroom and was very impressed with their bike selection. I think for the convenient location and for the selection alone this place should have way better reviews.

First off, Tom in sales is awesome! Unfortunately it stops there. I purchased a brand new 2014 HD Breakout from Precision Harley. During the pick up inspection, their was two flaws. Scratches on the rear fender (precision buffed them out), the second flaw was bubbling on the rubber center console on the fuel tank. The salesman made note of it and ordered a new one. I returned a week later to have it replaced, when it was done, it looked like a 10 year old did it. I refused it and they ordered another «new» one. With no surprise, once again it was messed up. Come to find out they did not order a new one but instead took it off another bike. In the end the owner told me it was not a priority for him to fix it. Apparently spending 18k at his dealership means nothing to him. I attempted to order parts and that was also a nightmare, lies after lies after lies. I finally told them i just wanted my bike back and i will have it fixed else where. I go to pick my bike up and it does not start! Multiple problems and consistent lies. Stay away from this place at all costs!

Unprofessional and not trustworthy!
I bought my HD front tire for $ 100 from Precision Harley and asked them to put it on my motorcycle. They said it would be $ 44 installed. I brought the bike in and they said the bearing needed to be repacked and the front brake pads needed to be replaced so they called me and said it would be $ 160 total and I said sounds great. I went to pick it up and they charged me $ 280 (I already paid the $ 100 for the tire prior). There was no tube price on my receipt so I asked if they put a new tube on with the tire and Mark told me no and then he asked Lou and he said yes. Ok how do you forget to install a new tube with a new tire? I paid for the tube anyway and then weeks later I got a flat front tire and found the cause to be a popped tube. The tube was the original from the old tire and I couldn’t believe that they would lie straight to my face and tell me they installed a new tube when in actuality they forgot to install it and didn’t want to reinstall it because of being busy or for whatever reason. I called the shop and complained and they backed up the mechanic’s word and said it was a new tube. So they charged me for a tube that was never installed. I do not have enough money for lawyers otherwise I would definitely try suing them for the unsafe practices they used against me. I know you are probably busy like me but do not take your bike here it is not worth the hassle and danger.

Aside from the very polite and helpful girls over in the merchandise department, this place has some horrible management. Nothing but lies, deceit and lack of customer service. I would not recommend doing ANY type of business here other than window shopping for your real purchase. I now drive out of my way to work with a much more professional Harley dealership and am 100% satisfied. Don’t be fooled.

Went to Precision for a new tire that was cut deep on the side wall of my 2008 Ultra.
I am in town from South Florida, and ride daily year round so a bad tire on a Saturday was not an option, the service department, Marlene answered the phone on the second ring. She sent me to parts where they answered on the first ring.
The parts department even had the tire in stock, what a surprise! I was then sent back to service where I was told come in and we will fit you in. I thought OMG this will take all day. Nope not here, they were quick efficient and knowledgeable. I was so pleased I even had a set of Reinhart slip on installed at the same time.
All this in under 1 ½ hours.
Thank you for true service, if you want timely service and respect come to Precision
Respectfully
E 239

OMG. It was 104 degrees in the shade when we went to Precision HD. Under the guise of buying things we pilfered their AC. Tee hee hee. Actually we bought sweaters of all things thinking at the time would it ever be cold enough to even think about wearing such an item ever again!!! They were very helpful and even suggested a lovely spot for lunch along the harbor a few miles away. We begrudgingly left the cool and entered the Hell that was August in RI during a heat wave. We would gladly go back when the clime is more temperate as it was just THTF, THTH or try on clothes…