Illinois Skydiving Center

I went skydiving on September 13^th and paid for a video since it was my first time. A few days to a week after, I called in & left a voicemail to check-​in to see when I would get the video and I was told it would take 3 weeks after the skydive date. No problem; I just wanted to double-​check and to make sure I didn’t miss the e-​mail.
Three weeks after September 13^th, I still did not receive my skydiving video, so I left a voicemail; they called me back and I was told, «Hmm, you should have received it; let me give our video editors your phone number and an alternate e-​mail address.» I didn’t get a call from the video editor the following day, so I left another voicemail to the skydiving center. There was no response, so I called back a 2^nd time the next day and left another voicemail. Again, no response; my next resort is e-​mailing the company; I e-​mailed the skydiving place on the 3^rd day, October 12^th… a month later. I still never got a response. At this point, I was frustrated because the skydiving company is now ignoring customers; when a customer pays for a product that is not received and the company starts to *ignore* the customer and does not respond to two voicemails and an e-​mail; I cannot help but to think that the company does not care about its customers and only cares about making money or in this case, stealing money since no product was received and no refund was planned.
I had to then contact my friends that lived in the area and they got information of what was going on; the skydiving center hires a separate company to edit for them and the editor was behind (Jodi Adams Photography at
). (A) The skydiving center could have simply let me know that the editor was a little behind and I would have completely understood, because life happens. (B) If the skydiving center did give my contact info. to Jodi (like they said they would), I would have appreciated a call from Jodi, but I understand that the skydiving center itself is ultimately responsible for the customers’ concerns. After all, I didn’t even know who the editor was until I got the e-​mail of my video from her by Oct. 18^th; otherwise, I would have contacted her myself as a last resort to check-​in in regards to what was going on after being ignored multiple times from the skydiving center.
2 stars because the jumping experience was great (the guy I jumped with was actually from a different skydiving center & was helping them out since they were short-​staffed); aside from that, this place has horrific customer service and I would not recommend them even if you don’t plan on getting a video, because who knows, they may ignore you and not answer your questions and/​or concerns.

DANGER skydive here at your own RISK of losing your time and money.
These people wasted a day of time as I called in the morning to verify my skydive was still on. The front desk girl Jen said yes. I take the 2 hour road trip out there with my friend who took a day off from work as we scheduled for this day a month in advance. Then when we are about there I get a call from Jeff who says the dive was cancelled and there’s nothing he could do. If they knew how to treat customers obviously something should be done whether a free dive or something else as a whole day was wasted for my friend as well as myself for driving 4 plus hours out there.
He had asked if I had gotten a message they sent the previous day and as we know sometimes messages do not go through on cellphone until later. I received it later in the day, AND if they were in order they front desk girl would have known that the dives were cancelled as I called THE DAY OF the skydive. WASTE OF TIME
They have HORRIBLE customer service skills as when I called and asked for a refund the front desk girl says I have to ask Groupon. I asked for her boss or someone higher up to talk to and she refused. I ask simple question why should Groupon refund me if they were NEGLIGENT and had messed up their schedule and WRONGLY INFORMED their customers that the dives were still on? She hung up, which is the worst thing you can do to a customer. Obviously these people do not care about their customers or people, and if you want to support horrible people who treat customers as random people to just hang up on and not customers to deal with come here