Big O Tire

While just beginning our road trip from Mesa to Seattle, just a couple hours in, we realized we had an issue with our brakes. We were pulling a 27′ trailer and knew we were in trouble. We stopped at the first place that could look at our truck, Big O Tires in Payson. Now like many others we thought for sure this would be a very bad experience because we were out of towners, but that couldn’t have been further from our experience. First off they immediately had us pull our truck in, told us our rotors were bad, which we figured. But at this point my husband was ready to just turn around and go home as he thought they’d tell us they couldn’t get to it for a couple days and probably cost us an arm and a leg. Well we were pleasantly surprised when they told us it would be done in 1.5 hours and the cost was well below what we expected. We were so grateful for the service we were provided, I can’t praise these folks enough! If you need car service please give Big O Tires of Payson your business as they have earned it!

They were extremely friendly, helpful & went above and beyond to help me out. Over a holiday weekend I needed 2 tires replaced for our RV (meanwhile my husband was stranded in the mountains). I walked out the door with 2 new, very reasonably priced tires within 20 minutes. I’d recommend to anyone.

I had to go to Big O tires in May of 2012. I am always hesitant to deal with any car people because I am female and I always feel like I am being taken advantage of. This was no exception. I had a flat tire and needed to get it fixed I had a friend go with me (male) and talk to the people there. He even paid for the flat to get fixed. They waited until he left before telling me that they couldn’t fix the tire and I would need 4 new tires. They then spent half an hour telling me how I would wreck and roll my car if I didn’t get all new tires right then. I paid for the tires (mostly because it was a holiday weekend and everyone else was super busy and I was on a time crunch) and now 8 months later one of those tires is bad. I will never use them again!

After some scary moments on 87 with brakes that were in trouble, I stopped by Big O. I had thoughts of Clark Griswold getting repairs on the road. I anticipated it going like this; How much is it for the repairs? Answer: How much you got?
Luckily, Brian (the Manager) gave me a quote that was reasonable to replace my front rotors and pads. He also applied a discount to help me out and gave some thoughts about how long I had left on my tires (without trying to sell me any and knowing I was an out-​of-​towner). Given that I was over a barrel, it was a pleasant surprise. I highly recommend this shop, even if you are an out-​of-​towner in need of emergency repairs.

After moving away from Payson, I recently had to use my spare tire that I purchased from Big O a few years ago. When I had purchased a nice set of big tires and rims there in 2005 from the store manager, I had also purchased a NEW spare tire that was compatible with the new tires. When the local tire dealer recently pulled my spare, they found that I had a very used tire that was dangerously bald and old. I was very fortunate not to have needed that spare tire until now. All I could think about was if I was out on a backroad or on a highway with a long way to go before the next town.
Who knows if the same management is in place there, but that was wrong on multiple levels. Beware of shopping at Big O in Payson.