Hertz Rent A Car

Just had a really great experience at this Herz location. Chris took very good care of us and ensured that the rental went smoothly. Always a pleasure to do business with such professionals!

Oh Hertz…
I had a rental through Hyundai Village of Danvers when my car was in service. The dealership paid for the rental (or at least was supposed to). My card was only on file because of the insurance. And, well…
I was charged for the whole rental. Why? I’m yet to figure this out. Spent countless hours on the phone with their billing department, that claims the dealership never paid for the rental. The Peabody location claims that they did pay, but it looks like they don’t file their paperwork correctly to the corporate office.
SO DONT BE SURPRISED IF YOU SEE EXCESS CHARGES ON YOUR CARD.
… AND NEVER GET THEM BACK.
The billing department sends me to the Peabody location, the Peabody location sends me to the billing department. Somehow it is the client’s job to make their departments talk to each other, and I’m failing at it pretty badly.
Tried tweeting, emailing, etc. Nothing works. Hertz is a brick wall.
Well, guess that’s $ 270 I’ll never see again.

I had to rent a car at the last minute for 3 days and called around for a low rate. With an available coupon code I received a great rate and was provided with a car right away. I can’t recall the two guys working at the desk but they especially should be recognized as they were very professional, friendly and got me on my way quickly when they realized I was in a rush. Returning the car was just as easy, they had a line at the desk and said I could just drop off my paperwork and be on my way.
I would definitely rent from this Hertz office again.

Great customer service here I was picked up at my house by Patrick. He went out of his way to accomadate me. He is a excellent employee!

I tried to rent a car here once, and even with a reserved pickup time I sat around for almost 2 hours while the woman helped EVERYBODY else (including the D’bags that came in after me but were «gold members» or some dumb thing like that)!
I decided to give them another chance because I was offered a pretty sweet deal and I needed to rent a car. This time the experience was excellent. They had everything ready for me, I just handed over a license and credit card and 5 minutes later I was on the road.

I don’t particularly like this Hertz location. My husband and I share one car, and every few months I find myself needing to rent a car so that we both have transportation if we have different business or social events.
This is the second time I’ve used this location now with mixed results. The first time they gave me a compact car when they should have upgraded me since I rented an economy car and they had none left. Economy & compact are ofcourse the same rate, however one is noticeably smaller than the other and I had chosen economy for a reason. They lost brownie points with me for this but I didn’t make a big fuss about it.
Today again I rented the economy car, but this time they neither had an economy car nor a compact car available. So, I was told it was my lucky day and they upgraded me (which I thought was fantastic, except for the fact they charged me extra for the upgrade!). Now, I have used plenty of car rental places, and NEVER been charged for an upgrade when they don’t have the car. The sales guy at the desk tried to sneak the upgrade charge by me (didn’t even mention that the bill went up by X until I said something), even though it was their responsibility/​duty to upgrade me for free since it was unavailable. Again, I’m not one to make a fuss, so I paid it because they did not want to remove it. However, they again lost credibility here. Not to mention, they gave me a car that was ¾ full of gas and asked me to bring it back ¾ or prepay for the full tank. It is very difficult at the pump to judge exactly when the tank is ¾, but they informed me that it wasn’t possible to fill it before I left, so thats what I guess I’ll have to do… I also didn’t like the hard push toward extra coverage.
In any event, I will either be going with Enterprise & National Car Rental next time, or trying the Salem Hertz. Perhaps it is just this one aggressive sales rep, but I prefer businesses that do right by the customer.