Modern Auto Glass

I wish I had read Jacquie’s review before getting started with them. I chose them because they supposedly have a location walking distance from my house. There is no real location in Beverly. The did the work a little late, but it was not a big deal. However, the automatic wiper sensor on my new car stopped working and they sent a guy out who said that it was working but we did not know how to use it, after re reading the manual and taking it for a drive on a raining day it was clear it did not work. i called back and they said that they would order the part and let us know when it was in. 3 weeks later I call and they have no record of the conversation and they have to send someone out to get numbers off the car before they order the part.
I will be willing to increase their rating to 2 stars if they come through and finally fix it. Though I would recommend staying away to avoid the aggravation.

I do NOT recommend this business at all. I was waiting for 4.5 hours for a scheduled appointment and no one ever showed up. I never got a call from the customer service department to tell me the worker was running over 2 hours late. My appointment was supposed to be 8−12pm window period of time. I called at 1240 after never hearing from anyone and the woman told me that the worker would most likely not arrive until 2pm. I have decided to go with a different company. Glad I wasted 4.5 hours waiting to get my windshield fixed. I understand things happen, but I should have received a phone call explaining that the worker was running late, at the very least.