Sears Auto Center

I replaced my front tire on my 99 Toyota Camry I was happy that it got done. However not so great service it was kind of unprofessional but they got the job done for a reasonable price

This was my first time venturing to a Sears Auto Center outside of my home town. I know the guys there on a personal level, all my work’s been done there, and the prospect of going elsewhere just always seemed unnecessary. That said, I can’t really complain.
Your experience at a place like this can have a tendency to vary based upon the time of day and who’s got which shift, but in testament to the mid-​afternoon to evening crew, they run a tight ship. The phone experience booking my appointment was quick, painless, and professional, and that tone carried over to the early evening when I arrived to drop my car. Both service reps carried themselves professionally and cordially and were astute enough to carry over communications left behind by the rep who’d handled my call earlier in the day so that the work I’d arrived for was completed as requested.
These kinds of places can be hit or miss — it’s a decent type of place to start off in the industry or if you’re looking to get back into it, so there’s a tendency toward a mixed bag of employee representation, but clearly someone is doing something right in Peabody. The location is convenient to work, and the time frame lets me skip the rush hour traffic so my ride back to New Hampshire is a little less painful when all is said and done. I’ll definitely be back.

With the extreme cold temps in Boston this week, my daughter’s Honda Civic battery finally bit the dust. I went online and googled the best replacement for that make and year. The Sears Diehard came up as a great choice. So now we were already armed with the correct size battery in mind ahead of time. We drove there as walk-​in customers and the salesman did not try to upsell us on a more expensive battery. He offered us the one I had already done my research on, which was a good sign because there are lots of batteries he could have suggested that would have cost us more. He told us it would take about two hours since there were 4 people ahead of us. My daughter flashed her beautiful smile and asked if it were possible to get her car in there a little faster since we were on a time crunch. He told us he’d see what he could do. So we went over to PF Chang’s for drinks and apps while we waited. Not even a half hour later her cell rings. The battery was replaced and the car was ready! And they disposed of the old battery. Now that’s service!
I’m glad we came to Sears Automotive. It reminds me of when I was a kid. My Dad and my grandfather bought their automotive supplies there. We could have saved a few more bucks by shopping for a cheap battery at Walmart (I’d never shop there) or some other department store… But then I would have had to install it outside in the freezing cold and dispose of the old battery myself. It was well worth the few extra bucks and the task was completed in just a half hour. Done!

This review is for Sears the entity, not the employees of the store.
Needed a car battery, went on line, checked inventory, they had it, I could pick it up at the store, price was $ 153.
Knowing they had it I did not buy it on-​line but instead went to the store. It was available but the price was $ 170. I asked why the price difference and was told «shipping». They said the Sears «scam» was that if I had ordered it on-​line I would have been charged $ 17 at the end of the order for shipping even though I was picking it up at the store.
I find it odd that Sears has 2 different prices for the same item, picked up at the store. I guess the trick is to have you think the Internet price is lower.
Process seems misleading.

Absolutely love all the guys that work here they all do a great job and they don’t push you into getting services. They say what you might want to think about having done but they don’t push it. I’m very disappointed with who I think was the manager. I spoke with her over the phone, I think she said her name was Anne. I just got new tires installed (about $ 700) come home and find a sears auto coupon on my table for free installation with the purchase of 4 tires (value of about $ 60 probably). So of course I’m going to call them and see if they would be nice enough to still honor it. The coupon was sent to my house a few days ago but I never saw it and it was still valid. Pretty disappointed they didn’t tell me about it in the first place because I go there for all my car services. Anyway I talk to the woman on the phone and she was so rude. It’s not like she wanted to help at all. I talked to her for only a minute. But that bothered me too. Didn’t even seem to care, just said «you can’t use it after its been done.» That’s it and hung up. No sorry, or apologetic tone. No sincerity. Thats what bothered me the most. She didn’t even answer the phone and say «Sears Auto» or something so I had to ASK if it was the place. I understand some places won’t honor a coupon if you ask about it after you purchased something, but I really would have appreciated it if this woman were more sincere or willing to try to help.

So it’s had been a couple months since I’ve had my car serviced by Sears but the total lack of service has finally made me write this review.
I first went into Sears for an alignment and an oil change. I dropped it off and went on my merry way. Picked it up and everything seemed fine. A few days later my car started to shake when I drove it. I returned to sears and told them I was just there for an alignment and the car was still shaking. They look at it and tell me I have a warped rim. I went home and found a matching rim and ordered it offline. Brought it back to sears to have the new rim put on. Again, car still shakes. At this point I bring my car into the dealership where they tell me that the problem is my tires and the kicker, I am in desperate need of an alignment!
I am not sure if they hire inexperienced mechanics or if they are just trying to squeeze more money out of people but I will never bring my car back to any Sears auto. I will stick with my trusted mechanics.

ok, so it has taken me a really long time to write this review. but basically – brought my super old (92 accord) car in because I had a busted tire. They never reattached my hubcap. I called and asked if they still had it – the guy Jason who answered seriously asked if i was F&$king serious, I replied yes… Ended up going in twice. First time, they said my car was so old, and I would have to buy all new hub caps if I wanted a matching set. Never did I actually get an apology for his RUDE behavior. But really… no thanks, not going to buy 3 new hubcaps since y’all screwed up. Finally my husband called and they fixed it… glad they treat women like helpless idiots. Will never again get my business.

These guys are great! I showed up at 630pm and spent a good deal of time going over the car and telling me about the issues they could see even though there was no way they could do the work that day

Quick alignment! In & Out! Cip sisters love Sears! Nina was a doll!

I have been a Sears Automotive customer for about 5 years. Two months ago I discovered a leak in my Steering Hose, specifically the High Pressure hose. Due to the fact of convenience and not having a lift, I decided to venture over to Sears Auto in Peabody, MA. I was quoted 450 dollars to fix this issue. Not sure if this is due to the new management that I noticed at this location or this is an estimate which everyone is quoted at all the locations, but 450 dollars is pretty much a joke. After being a customer for 5 years and having someone tell me that it costs 450 dollars to replace a hose, I felt as if someone spit in my face. I took my business elsewhere, specifically Monroe Mufflers down the street and they did the job for 110 bucks.
In conclusion this is how you lose a customer. I may only be one customer, but get your shit together Sears Auto.

Never will take another car here– i came in to have 1 tire replaced that was still under warrantee, the other three were fine; this one was peeling apart at the seams. Not only did they tell me i had to pay full price for the tire, i waited 2 and a half hours for them to come to that conclusion. They weren’t busy at the time, understaffed and the person i spoke to had no idea what was going on. In short, i left without wasting more of my time having them put on another junk tire that will fall apart anyway-​with a dishonest warrantee.

While I do 90% of car work myself, I simply don’t have a rack to do alignments. Went at 8am to do an alignment after suspension work, at 8:05 my car was on the rack, at 9:05am I was handed the key and a print out. Older gentlemen who was doing an alignment also checked out my suspension, very nice and polite, the job was done right looking at the print out. Reasonable price and quick with no brainwashing/​BS. Will recommend for alignment.

I had a dangling heat shield under my car due to ice damage. Called Sears and spoke with John. He instructed me to bring it in — this was Sunday afternoon. Although the place was busy, they took me right away. I asked to sneak in an alignment as well. They obliged and the whole process was very easy and quick and much cheaper than having it done at the dealer. Car drives better now too!
I was very happy.

awful, bad customer service, guys didnt even fix a flat tire right… run for your life