Tip top Nails

Place in Saugus mall is awful do NOT go there awful awful
My two year old granddaughter would of done a better job

This location closed but all the employees seemed to have moved to Red Persimmon at the Northshore Mall. Still the same great nails and funny nail techs. Love this place.

This is the best place because my polish stays on forever! I have been many times and had my nails done by different people and I am always happy!

Lee is the BEST !!! Love this place and would not go anywhere else !!! Been trying different nail salons but this is the diamond in the ruff!! i have read all the negative Unilocal but I can assure you the pedicures are excellent and the service is wonderful.

I went with my friend yesterday although I was quite nervous to try a place in the mall. They were pretty fast which I liked but I didn’t like the price. My friend got acrylics and her nails cost 35 I got shellac and it cost me 30. I am used to playing no more than 25 for a shellac manicure and am 100% I won’t be back unless need be. If you want to keep your money and get good service don’t come here

I’ve had good and bad experiences here-​my pedicures have always been great and I’ve never had to wait. There’s one guy who’s really nice and the little white girl is always sweet. However, I have had some epic lifting and ruined sets-I’m a bartender so I need my nails to hold up for the full 2 weeks between fills-​I dont mind a little wear and tear but every time I’ve gotten a fill here I’ve had to get a new set 2 weeks after. Also, there is an older lady who is HORRIBLE at eyebrows. She waxed half of one of mine off, left all the little unibrow hairs, and didn’t pluck any strays after waxing. No thanks! Go here for pedicures only, and if you get the older lady for your brows make sure you have a eyebrow pencil and tweezers handy for after…

Ladies, TRUST ME. Do not go here. Don’t be drawn in by the convenient mall hours (as opposed to many of our in-​town salons, that are open 9:30 — 6:30pm), don’t be fooled by the many employees (because most of them aren’t working half the time).
I have had so many bad experiences here, and for the above reasons I gave it shot after shot, but I have finally put the last nail (no pun intended but totally intended) in this horrific coffin. My three most recent experiences:
Experience 1: had to make a musical at NSMT with my mom, treated us to Pedi’s for her birthday. Asked the lady how long it would take so I could set the appointment at the right time. She said 30 minutes. It took 75 minutes. I was happy for the attentive service, but wow, more than double the time? We SCRAMBLED to the Music Theater and just barely made the show. The pedi was OK but not great.
Experience 2: Got a spa manicure with clear nail polish. It was nice and pampering, but my nails didn’t come out well at ALL. The clear polish peeled before I even woke up the next day. my nails were jagged and not filed. No bueno.
Experience 3: Of course we save the best for last. Came here to get a gel overlay manicure with gel polish on top. I REALLY needed it to last because I was headed on a two week vacation to Asia and didn’t want to worry about getting my nails fixed there. Also got a gel pedicure, plain black. The guy who did it was so sweet, and so friendly, but boy does he need work on technique. First of all, he didn’t use gel overlay at all, he used acrylic. No. JUST NO. Second of all, the acrylic he applied directly to my nail didn’t even cover the entire nail! There were whole sections of my nail that were bare. Third, the nails were crooked as all hell, not straight, not even, just awful. The next day, one started to lift. I went back and a woman fixed it. The day after that TWO MORE LIFTED! But I’ll get to that… As far as the gel pedi goes, he must not have cured each layer long enough because BOTH big toes had little bubbles in the middle where the gel polish started to lift. The woman who fixed my nail fixed those too, but gave me the third degree about «how I did that when it was gel». No shit lady, that’s what I’m saying! When I went back the second time to have my two now-​lifting nails fixed, the day OF my departure, I was told to sit and wait. Then move to another seat and wait. Then one guy came out of the waxing room to look at my nails, barked an order at the lady who had fixed nail number 1, and went back into the massage room (but didn’t close the door all the way, so I could literally see he was napping. No, I’m not kidding). She stands up, comes over and looks at my nails, presumably sees she did the first fix the day prior, and goes into the massage room to demand that he does it. They both come out and start arguing in front of me over who has to fix this botched job. For like a full five minutes. At this point I am so f-​ing fed up that I stand up and tell them that NO, neither of them will fix it, that their unprofessionalism is embarrassing and rude, and I will just go to my regular nail lady (shout out to Kim at Corporate Nails in Peabody!!) to fix their f-​up. They didn’t even try to stop me. I called Kim, she took me right away, peeled off all of the mess they had made of my nails, confirmed that it was acrylic and not gel, and fixed everything within the hour. My new gel nails from Kim lasted 3 weeks and people were STILL complimenting me asking where I got them done. So take that, Tip Top.
Never, ever, no matter how late I am running, no matter how desperate I am, will I ever step foot in here again, and I highly encourage ANYONE with any respect for the way their hands look and the way they want to be treated as a customer, to avoid this place like the plague as well.

I was hesitant to try a mall nail salon, but it was convenient to my other errands and the info online listed a shellac manicure as $ 25 — cheap! Oh that I wish I had not entered this place!!! The nail technician took my old shellac off and had a new shellac manicure on in a total of 35 minutes. She didn’t even file my nails!!! I was hopeful that she was just really efficient at her job. Not so. The edges are sloppy and the color is inconsistent. The worst part is that the top coat extends past my nails onto my fingers. After 48 hours this is starting to peel off my skin and is taking the whole manicure with it. I just washed my hair and it took off half the pinky nail! To make matters worse the technician rang it up as $ 30 — more than I had thought. Whyyyyy didn’t I just wait a few now days and go to my regular place!!!

Got a polish change. When they went to apply the top coat there was pink on it from the last client which then turned one of my white nails pink. Instead of fixing he left it and even when I mentioned it he said there is nothing he could do. For that they get three stars.

I have been going to Tip Top Nails for over a year now and Carrissa does a great job every time. She picks my nail colors and I’ve honestly never been to another salon that had more gel nail color options. She does a great job, if you have the time to wait for her, ask for her.

WORST EXPERIENCE EVER.
Was in the mall Saturday afternoon and was in dire need of a mani pedi. Walked in, and there were about 5 people already working on clients, and another couple people hanging out. I signed in, chose a color and was told to sit down in the pedicure chair. I saw one of the manicurists cleaning one of the other chairs with scrubbing bubbles, so I figured it would be clean enough.
My manicurist was a younger girl, thin and likely mid twenties of not younger. The entire time, she did not talk to me, not even to ask if I wanted round or square.
Anyways, she clipped my toenails, and filled them slightly, but they were still much too long for my liking. I asked her to cut them as far down as she could, and they were still long. After a third attempt, they were still too long and I gave up. When she got to the cuticles, she hardly cut them at all. I have very dry cuticles on my pink toes, and she barely cut any cuticles at all.
On to the foot scrubbing, the purple scrubber she used only had lotion on it. No callus remover (that I’m used to having placed on my feet) or anything. She hardly scrubbed, and when I asked her to get to the part on the ball of my foot, she scrubbed slightly more but that was it.
By this time, I was already so over the pedicure and did not want her touching my hands. When she dried my feet, I told her I didn’t want lotion or polish and that I did not want her to do my nails. I was angry and getting ready to stand up when another manicurist said «stop stop I’ll do it for you!» while with another client. I simply said that I no longer wanted to have any of them touch my nails. Angrily I left and I will never ever be back again.

Just don’t. Save your time and money. I went and the woman who did my nails didn’t speak to me. At all. Then she literally filed my skin. It still hurts. Then she told me if I did the color French I asked for, she would «mess it up.»
So I went with a plain French. She scraped off the old shellac with the actual nail clippers. Which cut into one of the nails. The polish is thick and uneven and ALL over my fingers. I wish I never came here.

Go to Carissa! She’s the best one there, and does an amazing job! So happy with my lovely half moon gel manicure!

Came in for a simple color change the middle aged woman who did my nails was always on her phone scrolling through Facebook while painting my nails. She kept asking me how I was paying her and when. My nails started chipping within a day, I would’ve been better off doing them myself honestly.

I gave it one, but it deserved zero.
This is the second time I’ve gone to Tip top Nails in the mall. The first time the guy who did my toes messed up on one of them and instead of fixing it, tried to cover it up which resulted in a very unflattering toe. I was very disappointed.
I went back a few days ago and got gel again on my hands. I though «they couldn’t possibly screw it up this time»…wrong.
The woman covered my cuticles with the gel and thought that was perfectly acceptable. I will never go back. I ended up going to 10 Perfect Nails in Salem… great place!

I have been getting my nails done for over 10 years and I have NEVER seen them done the way these people do it. I feel like I have to instruct them on what to do.
The shape and length always come out awesome BUT the nail polish NEVER stays past 2 days. I have given them 3 chances and each time i have regretted it.
The last time I went there I tried saving myself the hassle of chipped color polish so I got pink and white set (the most expensive service they offer, about $ 50 a set)… The woman charged me an extra $ 5 for clear gel polish (that I didn’t ask for, and should have been included anyway). After all of this, the clear gel polish TURNED BROWN THE NEXT DAY!

Love this nail salon walked in for the first time yesterday because I needed to get my nails done for my baby shower today and they took me right away although my nail lady didn’t speak much I didn’t mind as I’m not much of a talker either but she was still very polite and professional I also went ahead and got my eye brows done after and they look fabulous! My nails came out amazing as well and im very picky about my manicures and pedicures but this place is awesome!

I had a terrible experience with my nails. Got a fill for my full set acrylic nails with French paint. The guy doing my nails was rough and didn’t care about how much he hurt my hands. He cut three of my cuticles, and filed the nail down so far it almost cut through to the skin. When I went home I had to put bandaids on my fingers and immediately treat them with neosporin because I was terrified I’d get an infection. They looked awful, you could see how too deeply filed down they wete by the cuticle after the paint was put on. Because I had open wounds on my fingers from this guy, I had to wait two weeks to get them fixed by a more professional nail salon. Will never return to this salon again.

I can’t stand this salon. I went once and had a fantastic nail tech and we were joking around while he was giving me a nice, thorough pedicure.
After that, I had the WORST techs ever. I apparently «waited too long» to get a fill, and the female tech was such a bitch she was totally talking shit about me in her language. She kept trying to upsell me on a lip or eyebrow wax and a pedicure when I blatantly told her I wanted JUST a fill. She also suggested shellac. I kept saying, no I know what I came in for… just a FILL!!!
She was so rough and my cuticles were bleeding — she didn’t even put any stuff on it to keep it from bleeding/​getting infected like most other NORMAL salons do. And, she totally rushed the manicure.
My god. If you want to keep clientele, do your job correctly. I should have never tipped her.

I should have read the filtered reviews before I decided to get a pedicure, but I was in a rush and this was convenient. Lesson learned!
The tiny salon was overwhelmingly busy. I put down my name and cell number and wandered the mall until I was called in. Once I returned, I waited about 10 minutes for a pedicure chair, then I soaked my feet for another 20 before someone came to do my pedi. The water was iced cold by then and I was bored and ready to go.
The pedicure itself felt rushed, but I wasn’t in dire need of any special attention so I didn’t really care. I probably could have gotten away with a polish change, but it was right before a vacation and I went all out. The massage was rough and not at all relaxing; I actually had to ask him to stop.
I asked for a French pedi, pretty easy right? No. The resulting lines were so screwed up, I thought about having them redone somewhere else but just didn’t have the time. He missed a good chunk of my big nail completely, there was no polish at all.
Overall, it was just a horrible experience. I only get pedis as a special treat these days and this was not worth the money. I have finally learned my lesson — no more mall places!