Pam’s Hallmark Shop

I’ve been in this store two times this month and both times the staff could careless if I was in there or not. As i asked a question (I had to break into their personal conversation) I was treated like a bother to them. I hate this is the only good Hallmark around because I really don’t think I’ll be going back in there again.

I’m such a snob when it comes to customer service on the phone. I’ve worked in retail many years, so I know that the customer that is standing in front of you take much more priority than the one on the phone wanting to do an item check.
I decided Halloween morning that I wanted to throw a witches brew with a couple of my friend girls and early during the month I’d see some Lolita witch wine glasses at the Hallmark in Cumberland Mall, so I decided I needed six of those glasses to make my lil last minute party a success.
One snag, Hallmark had marked down their Halloween merchandise down 50% a week before Halloween, so when I went into Cumberland, the glass was gone. I left the store with a list of other stores and my quest to hunt down as many of these glasses as I could.
When I called this store, the lady that answered the phone didn’t even know she was about to be tested by a customer service professional, but she caught on fast. I explained to her what I wanted and she politely asked me if I would call back as she was doing a gift wrap and the store was busy.
Of course, I replied, that NO I wouldn’t be calling back, that she needed to just have someone else look or I would hold. She placed me on hold and shortly came back not only with the information regarding the glass, but she was holding said glass in her hand and gave me a detailed description of what the glass looked like and took my name and place it on hold for me to pick up.
When I got to the store, which is a 45 minute drive from my house, the glass was on hold as agreed and I asked the lady ringing me up if she was the person I spoke to on the phone and another lady that was behind me, stated that she was the person that I spoke with.
I tried to apologize to her for being so short/​rude/​impatient/​snobbish on the phone and she just laughed me off and said, just don’t do it again to someone else. She agreed that I had been all those things, but admitted that when you work in retail, you are bound to have to deal with someone who wants everything to stop for them right that moment, regardless of what the store staff may be dealing with at the moment. She was so cordial, didn’t even phase her how much of a bytch I had been on the phone earlier.
The next thing I know, I’m standing there waiting for the cashier to hand me the glass and she says, oh, I thought you wanted it gift wrapped. I told here I didn’t and we both ran to the gift wrap station to stop the lady that was now wrapping the glass.
Such class and charm were all the ladies at this location, if it wasn’t so far from my house, it could easily be my favorite Hallmark store.
BTW, I was only able to find two of the Lolita witch glasses.

I like this Hallmark! Helpful staff and a huge selection of cards and sentimental gifts.