Pizza Hut

The service has greatly improved. Along with food quality. Used the Pizza Hut app to order the Big Box, but it lacks the 2 med pizza 1 top option. So the price greatly increased. But when picking up the order, they noticed the larger than expected price. Immediately offered to discount the box to be more in line with the normal price.
That’s great customer friendly service. This location is our favorite location to order quality pizza and sides.

Sad to say — Peachtree City Pizza Hut is anti breast cancer research.
Thought I’d give Pizza hut a try again. We had just completed the Susan G Komen 3 day 60 mile walk and wanted to order pizza instead of going out to eat. I asked if they were running any specials or doing anything for breast cancer since it was breast cancer month or for the walkers in the 3 day 60 mile Komen Walk for the Cure. The kid on the phone said no. So I asked if they would let me use two coupons or did I need to put in two separate orders… save me the hassle, give me an attaboy for doing the long walk… Atlanta walkers had raised $ 3M for breast cancer research. He said he would ask.
After 10 min, and him coming back to the phone multiple times to ask me questions about what kind of coupons, how much would I be ordering, etc. my guests and I laugh and comment that I could have put the two orders in and be done with this in the time it took for him to ask for permission. He comes back and says he has approval and we input the customer info and order the pizza. When we are done and about to make payment for 2 large specialty pizzas — about $ 40 worth, and I would be getting a free medium one topping pizza (pineapple) and an order of bread sticks. A lady manager comes on the phone and tells me they won’t let me use two coupons. I laugh out loud and tell her «that is Really funny and let me tell you why». I tell her the whole story. She says sorry their policy is one coupon per order, so do I want to put in two orders for pick up… basically start all over with the order. I asked where did the kid go for the 10 min I was on hold to get permission. She says the other manager.
So here is a chick control freak manager that overrides the floor manager for what purpose… What could their cost on the medium pizza or breadsticks have been? Worse case she could have just comped the bread sticks in order to maintain the good will that had been created when it seemed that they were going to show their support for breast cancer and the Peachtree City Sweet Peaches Walk Team. She could have used it as a teaching moment to her staff and kept a happy customer, but all she did was make a potential customer mad and make her staff realize she is an idiot, if they hadn’t already, and more likely to quit working there as soon as they can find another job. I’m sure this kind of poor decision making when it comes to team building and customer service is the standard operating procedure for that manager and that pizza hut location. And it isn’t any wonder they are so slow on pizza production and backed up on deliveries.
I took my pizza business elsewhere.

So I am sure lots of people hate pizza hut being one of the bigger chains. I love them though and am not ashamed to admit it.
I am not going to go into great lengths about their food as I am sure most people know or could easily find out.
As for this particular location, it is not the best. Most of the employees are high school kids which I wouldn’t have a problem with if they actually tried to make an even half-​assed attempt at doing their job. I have had fairly rude employees on the phone and don’t even try having a delivery done after 6:30 unless you want to wait 2 hours for it.
But despite all this, I still like what the Hut is making and won’t let a silly thing like customer service stop me from gatherin’ round the good stuff.