HTW Tech Services

I would not advise contracting with this firm. The owner/​operator of HTW Tech Services is Warren Hikuroa. His firm installs skylights in substandard manner and more importantly, does not uphold his 10-​year warranty for the installation and leaks. I purchased in Sep 2013 venting skylights from Callaway Cooling Skylights who fabricates and sells the product. On advice from Callaway, I contracted to install 5 skylights with Mr. Hikuroa’s firm and they were installed in Nov 2013. In Sep 2015, one of the skylights was leaking from rain. I attempted to e-​mail and call Mr. Hikuroa many times — he was totally unresponsive. I do not believe he ever intended to uphold his warranty. According the Callaway, they earlier terminated relationships because of Mr. Hikuroa allegedly defrauded them. The BBB site currently has an «F» rating for HTW Tech Services because of unresolved complaints. I sent another complaint to BBB and also to the State Department of Commerce and Consumer Affairs. Because of Mr. Hikuroa’s lack of commitment to warrant his product, I was forced to contract with another firm to correct the flashing on all 5 skylights at an additional cost.