Raynor Overhead Doors

I had a bad experience at Raynor warehouse. There is not Servco anymore, they got cut loose from them. Caucasian lady, she talk big, but she knows nothing. Nobody was at warehouse front door, even door was locked during business hours. I just went to buy a rubber belt for the their garage door. Even they don’t have a record of the customers.
First she offended me what size of my garage door?, how old?, Oh if you don’t know I don’t know. she said. I bring my belt with me and tension spring., etc. She also said Oh, it’s all look same, but different! Sounded like she know the stuff. I showed my stuff. She said what is this? looking tension spring. «Busted» even she doesn’t know tension adjustment spring is. I said I just need rubber belt. I can make it to work. that how I make living. They only has a few. She has no idea. Next excuse is only do Commercial, «year right.» I make things from scratch to make it custom make. If it doesn’t fit I can make it to fit at the job site. I fix mechanicals she doesn’t. Don’t underestimate guy with the blue shirts. They know more than you do. Don’t talk. listen.
She as such a big mouth, talk big, but she can’t do anything.
Home owner beware. She might rip you off. Because you know nothing.

Just had my garage door repaired by technician Warner. Very nice guy and knew exactly what needed to be done to get my door rebalanced. Also, I was always a bit confused as to what exactly needed to be kept oiled and how often. He was much more informative than other repairmen.
The reason for only 4 stars versus 5 is that contacting this company is almost impossible. They must have only one office receptionist because nobody ever answers the phone. The answering maching comes on even during regular business hours. And after leaving a message, nobody ever calls you back.

I waited the four hours and they never showed. They called me earlier to ask if I could come two hours early then the normal schedule time but I only arranged to be off work during the hours we agreed on. Extremely disappointed. To sum it up, they are not trust worthy.

my car was trapped, and Raynor was fully booked for this week, she put me on a wait list and she called in about an hour and squeezed me in. THANK YOU SYLVIA… super service! all the way, they’ve always come through … i called other companies before and the prices always change after they arrive. my Rust Warranty replacement took a while but it was replaced. even after 15 years. the Raynor warranty is the best on the market and the quality is the best… solid secure door.

My garage door opener is broken so i called to get an estimate and set up an appointment. Not very friendly, a lil attitude on the phone. but i was able to get an appointment in a few days… this was my first phone call out so i was hoping there are other companies out there because i just didn’t get a good vibe, plus the service fee is $ 120 (not including parts). Whew luckily i got an appointment with H&H Overhead Door of Oahu. They were referred by a friend and seemed much nicer on the phone.

After talking to one of the ladies on the phone, Who was very helpful, I decided to drive down and see If they could be helpful to me while I replaced my sensors for my garage door. Jay the manager, Who is definitely NOT a subject matter expert, Was very unhelpful and had a NO Attitude! At one time he told me that My garage door was discontinued and they had no parts. And then the next sentence said that they did have replacement sensors and parts. With a manager that is that incompetent I do not think I will be taking my business to them or Reynon Now or in the future.

Worse experience dealing with this company. Waited 3 months for them to install a faulty door then another 3 months for them to fix it. They installed knowing it was defective then made a big deal about filing a claim for the warranty. Installation Technicians are great.