Supercuts

I started going to Supercuts some months ago because I’m not really fussy about my hair nor am I into fancy & expensive salons, and I like that they have so many different locations to choose from.
But I always go to their Pearl City location in my area, and had my hair cut and colored about a week ago here by Donna for the first time.
I highly recommend her because not only did she professionally deliver on my simple request of redoing my previously layered cut & color, but she also kindly recommended visiting their Hilo location upon my mentioning our family’s eventual moving plans there.
It was busy that afternoon, and I was really impressed with seeing how both Donna and her fellow stylists worked well together to keep their customer service flowing smoothly.
And she was also able to talk stubborn old me into finally switching over to color-​treated haircare with some salon-​quality Paul Mitchell products that were on sale.
I’m now using them regularly and am loving it!

One star is to generous. My son went in to get a hair cut for a banquet he will be attending tomorrow. He usually sees Krystal but they said «she doesn’t work there any more.» We figured the instructions were right there on the computer so this shouldn’t be a problem. Boy we were wrong! She put the front of his hair up in a hair clip and started buzzing the back. After 40min she was still working on his hair. She ended up «accidentally» cutting the front to short to make a fade. My son ended up with a buzz cut on his whole head. I took him to supercuts to get his hair cut, not buzzed. I could have buzzed his hair like this at home. He is so pissed, he said he feels stupid. Now he doesn’t want to go to the banquet.
Banquet — $ 50
New shirt — $ 60
New pants — $ 70
New shoes — $ 125
New hair cut — SUCKS !!!
EXPENSIVE LESSON LEARNED.

This is for a stylist only, after my son got his haircut we went to pay. Our total came to $ 19.90, I gave $ 25 and asked for the $ 5 change in $ 1’s. she took the money and walked away. After telling her for the 2^nd time she opened the register and gave my change and slammed it down on the counter and walked away. So I didn’t tip her, she mumbled a remark on us to another worker. Because of this worker Ci, we are never returning to that location. Not to mention my sons hair is extremely uneven and we have to either shave it all the way down and let it regrow or leave it the way it is. Looks like a kindergartener cut his hair.

Review update: great cut today. I decided last minute to get my hair cut today. I did a quick check in online with the Supercuts app. Once I arrived, I had to wait 4 minutes tops before I was seated by a stylist. I didn’t catch her name, but she pulled up my hair cut preferences from their system and she confirmed the preferences with me. To top off the expert/​friendly service, she used a hot towel to wipe off any residual hair pieces. This service and the resulting cut is why I am a repeat customer of this Supercuts location…
Btw, parking has never been an issue!

Sometimes you have to revisit a business years later to remind yourself of why you never returned… Supercuts is a perfect example of this. When I was a teenager they gave me the ugliest haircut anyone could ever imagine (location was where Tea Time Taiwan currently is in Pearl City). My cousin had to drive me back there and yell at the workers to get them to fix my hair. So why after all these years did I decide to return and bring my mom here to the new pearl city location several weeks ago? 1) she was in desperate need of a haircut and 2) she refused to let me make an appointment where haircuts started at $ 40 (I’m glad she doesn’t know how much my haircuts costs!) So off to Supercuts we went, where a haircut for senior citizens is just $ 18.
They only take appointments the day of, so I called at 9am for a 2pm appointment with a stylist I kept seeing pop up in other Unilocal reviews. We got there before 2 and checked in. The receptionist asked if I wanted any stylist and I said I scheduled it with a specific one. She then told us to have a seat.
It’s very difficult to get my mom out of the house let alone wait for any type of appointment which is why I scheduled one. After waiting & seeing a handful of people getting their haircuts who walked in after us I walked up to the receptionist and asked when my mom would be seen and she said maybe in about 10 minutes (this is when she decides to tell me the stylist is running behind). She then asked if I wanted another one (after we’ve waited for 30 minutes). I asked how much longer it would be, & she responded the same amount of time. so I told her we’d just stick to the one I made an appointment with.
My moms haircut came out ok, nothing worth waiting 45 minutes to be seen for & a pretty disappointing outcome compared to the high review ratings. I learned at the register while I was paying that it’s $ 2 extra to request for a stylist. I think after waiting so long for the appointment they should have waived that fee, or even to begin with I would have appreciated if they could have said something about that particular person running behind, I would have opted for another stylist. That is why appointments are made after all, right?! I mean all my moms doctors don’t make us wait that long & this is just Supercuts. Not trying to be dramatic or anything, but I need to block them from existence, because never again…

Go see Chelsea!!! I guess we came at the right time since we didn’t wait too long as we were walk-​ins and she was able to take me and my daughter. We both had our hair cut and I did my eyebrows and was happy with everything. Chelsea is FABulous!!!

I have had two kinds of haircuts from there: scissors cut and buzz cut. The buzz cut made my hair way too short, even at their biggest attachment: 4. Wish they had 8 or 9, so that’s why I have my stylist use the scissors and have her cut a little above the knuckles, just not too close to the finger. I just wish I wasn’t too shy to make conversation, but it’s not easy if the place isn’t empty. The hot towel treatment is the best thing to look forward to after they cut your hair, the towel takes away all the little hair and stress and I love it when my stylist massages my neck with that hot towel. Next time I’ll call ahead to have my favorite stylist ready for me so that I won’t have to wait too long.

Cathy at Supercuts is the best!!!
Ever since my salon closed its business about 20 years ago, I’ve been floating about aimlessly getting my hair done at various salons recommended by friends and family. I’ve gone to the hole-​in-​the-​wall type places and the big name places like Salon 808 and Paul Brown, but in all these years, I haven’t found the place for me where my minimum criteria are met: (1) I feel like my hairdresser knows what she’s doing (can cut according to my face shape, hair texture and personal style), (2) I can get an appointment with short notice to fit my busy schedule, (3) nearby location, or if not, at least not too much traffic in the area, (4) parking, (5) reasonably priced, (6) friendly service, and (7) doesn’t make me feel pressured to buy hair products I don’t need or will never use (although I occasionally appreciate some suggestions).
Anyway, I’ve never been to a Supercuts because I thought of those places as just glorified barber shops that might be okay for men, but not so much for women looking for a good haircut, color, or whatever. One day I had an unplanned opening in my schedule and decided to get my hair done. Of course, it was impossible to get an appointment at those fancy, popular salons so I decided to try Supercuts since I was in the area. Afterall, my hair would grow back or I could get it fixed later if it turned out horrifyingly terrible, and I didn’t know when I would have the chance to get my hair done some other time. People go to Supercuts all the time, right?
I walked in and although all the hairdressers were busy with clients, I was greeted by a warm, «Hi! Have a seat. We’ll be right with you!» by one of the hairdressers. (This was the woman who would later do my hair. Her name was Cathy.) I didn’t wait long, maybe 5 minutes before Cathy helped her customer at the register and then walked up to me and introduced herself.
Cathy was so nice and welcoming. She was friendly and we talked as if we were old friends. She did a great job and she worked fast! I could tell she had been doing this for a long, long time. She looked about 50, petite, pretty, Korean. I asked her why she didn’t work at a big name place. She said she liked Supercuts and had been there for years, and she said a big name doesn’t mean anything. Plus, she had good clients at Supercuts. I realized she was right. She was awesome! The price was already so reasonable, but she even gave me a coupon that she cut out herself for me to use for my haircut! How nice is that! Rather than treating me like a bag of money, she tried to save me money, and she just met me! I can only imagine how she treats her regulars. I actually asked her what products she recommended for my hair type and hair style, and she showed me some items that were on sale that would do well for me.
After 20 years, I think I’ve finally found my go-​to place! I never imagined it would be at Supercuts, but I am so glad I gave it a try. Cathy does it all — haircuts, color, waxing, etc. I love her. I think she only works on weekends, but you don’t have to wait months to see her. I think she’s available on any weekend (maybe weekdays, too, but I’m not sure). Go see Cathy. She’s the best! I wish I could give her 10 stars, but Unilocal only allows 5!

Found Chelsea through Unilocal & thank God I did. A month before I found her, I had gotten a cut from a different salon that charged me $ 50 because of my long hair which was past my waist. I wanted to go shorter but I felt so rushed during the entire thing I was like okay whatever & left after. Mind you, I tipped this girl a 20 because this was my cousins friend. I noticed that the front layers were not even so I told her about it & she said she would cut it again the next day but I would have to pay. BUT here I learned that more expensive does not equal better because with Chelsea, she made sure I was comfortable with the length & took a careful look at the picture I showed her & I asked her if there was anything I could do for volume which she totally delivered on. Super friendly & hilarious when she was teasing the amount of hair she chopped off. For a $ 21 cut, I’m super happy with it.

If I could give Chelsea more than 5 stars I would. She always cuts my hair the way I like it, and does my brows exactly how I ask for. Not only is she a great stylist, but she’s easy to talk to. If your looking for someone to cut your hair, go to Chelsea

CHELSEA IS THE BEST! Whenever I get my hair cut and I ask other stylists to keep it long, they always chop it all off! But Chelsea gave me EVERYTHING I asked for! I love my long layers and blow out! Not only did she do a great job, but her customer service was outstanding and I’ve never felt so welcomed or comfortable. What a great first experience there!

Rick is very happy with the cut he got from Donna. They were very friendly and said we needed to wait 20 minutes but we only waited 10. They made sure he was happy with his style. Both kids got lollipops after. She even did the little line design in the hair. Mahalo!

The staff is very welcoming and they give exceptional service! Angel my stylist is awesome and she cuts my hair accordingly to the style that I want and gets it done in record time! I would recommend this salon to anyone who wants to experience this type of exceptional service!

Donna cut my hair, another lady cut my sons hair but Donna was great to fix his hair! Thanks!

Horrible place to get a hair cut if your a guy.
Waited there for more than 30 minutes at 9am when there was nobody else waiting except me.
Two of the workers were just talking and talking to their clients and I was just there waiting.
While waiting 5 more people arrived and 1 just left because he notice how the workers were so into their conversation with their current clients.
End up been over an 1 getting there and leaving.
My hair was so easy and fast but still took the lady like 30 minutes just to do it.
Wouldn’t recommend it if your trying to get a fast and easy hair cut.
If you have time and are willing to spend your morning there go ahead.
Never coming again.
First and last time.

Love this location. Friendly staff always welomes me when I walk in. Especially love my stylist Chelsea and all her TLC to the final touches. I love how she cuts my thin hair.

Horrible! Butchered my sons hair. Been to this store many times without problems. Not sure what happen. It’s like a fog chewed it. Direction was trim to eyebrows which was about quarter inch. About three inches got cut and it’s not straight but obviously crooked. My son sat there looking at his iPad the whole time and barely moved. Worst part is that because he was on my lap I could see it in progress. 2 cuts and it was ruined.

This place is the worst place to get a haircut! I went here to get a nice bangs and it turned out like some dog chewed my bangs!!! HORRIBLE!!! TRAUMATIC!!! NIGHTMARE!!! If u want to be pissed of for the rest of ur life COME HERE!!! THE MOST STUPID PLACE IN THE WORLD!!!

Always come here to get a haircut. Wouldn’t go any where else. Everyone is really nice. I recommend donna as she is friendly and listens to what i want. She is the best if you want a flawless cut!

Usually this place does an alright job of cutting my hair, but not yesterday. I asked her to cut the top finger-​length, instead she uses the clippers and cuts it to what she feels is right. I told her that the other girls usually use the scissors and spikes it up. She told me «it’s spikey.» I wish I got her name so I could let you all know who to avoid if you’re going to get a haircut here. Big Samoan lady with short hair. She’ll probably be the one using the clippers on everyone. I guess I’ll go invest in my own set of clippers now. Spent $ 20 for something I could’ve done myself. I’ll won’t be going back