US Med Urgent Care

Over the years, I’ve been blessed… rarely got sick and when I did, been fortunate that it happened to be during a weekday when a call/​visit to my doctor was no problem. This time after 2 days of low grade fever, body aches, and non-​productive congested chest, being flat on my back and unproductive was getting on my nerves. I hobbled in Urgent Care Hawaii Pearl City — trying not to talk too much hoping not to spread germs. Appreciated the short wait time in waiting and examination room considering my yukky demeanor.
APRN (A. Roller), nurse, and receptionist were very professional, respectful, caring, and compassionate. Even though they knew I was contagious, they didn’t treat me like I was an alien (even though I treated myself like an anti-​social one). APRN Roller was careful to spend time to explain diagnosis and care. Receptionist was careful to clarify which site I wanted my meds to be picked up from. Nurse ensured all the proper questions were asked.
Ideally, hope I don’t have to visit there again as a patient, but I highly, highly recommend Urgent Care of Hawaii Pearl City your first option if your primary care is not available. It’s awesome to know this is an option!

I was there on May 24 at 10:00am. It was my first time coming in and the girl in front had asked to fill out a paperwork. Dr Shirai was the attending Doctor. My receipt says Customer: P36094.
If you really want to improve on your «luck of» customer service, begin by checking everything and then talk to the staff. I mean really have some training how to handle sick patients.

RoBert Lachky was awesome and friendly and professional he had great bed side manner I love this place every one was very nice best urgent care visit ever

my family and I love pearl city urgent care. awesome staff and the providers are so caring. the place is so clean whenever we come here too. kudos to taking care of us. you are all awesome. if only the providers could be our primary doctors lol.

I’ve been here more times than I can remember. at least 3 times a year for sinus infections to get antibiotics prescribed to me. the staff are always really nice and helpful. the wait times depends on how many other people are in there when you arrive, since it’s all walk-​ins (no appointments). I’ve been here on weekdays and weekends and never had to wait over an hour, which to me is pretty good. I get my prescriptions sent to the Sam’s Club pharmacy down the street which is super convenient and less busy than Long/​CVS. parking is right in front of the door in a private parking lot. i’ll definitely keep coming back here for my minor injuries/​sicknesses. the convenience and location are the best.

When you can’t see your primary Doctor definitely stop by here. I’ve walked in a handful of times while extremely sick mostly to be seen and get a doctors note for work. Dr. Shirai is awesome always so informative and helpful. Staff is always friendly and the front desk too. Always in and out so I can get home and rest. Always so thankful for this place because sometimes I can’t get appointments at my primary but in order to be excused from work I have to have been seen the first day I’m out. Even when the waiting room seems full, they take you in right away and visits are usually quick depending on the diagnosis. Very clean office and looks very sanitary. Definitely can count on this establishment when I’m in need.

First time here fast and friendly service will definitely come back here when my regular doctors can not see me immediately or they are closed. Awesome open Saturday and Sunday at 8am.

I love love love this place! My go to place for me and the kids when the doctors office is closed for the day. The front office is friendly and fast and they get you checked in quick. The back office is just as efficient and the time between the assistant checking what’s wrong and the doctor coming in is within 5 to 10 minutes. I recommend this place to everyone! Conveniently located in pearl city by walmart so that medications can be picked up at Longs or Walmart.

My doctor at Waianae coast comprehensive health center was unable to see me sooner. I absolutely could not wait to be seen a week later. I seriously need to find me a better place of care!
But anyways.
I Unilocaled urgent care in my area. I was happy with the reviews & decided to go here. I’m happy I did, because the nursing staff was great! I filled out papers & was seen quickly.
Although, I was told I needed to go to the ER to be further evaluated & treated. I was okay with that! There quick response to my situation & having my paperwork ready made it easy for me.
Also I need to mention, most places charge a ridiculous amount to be seen & treated. I have HMSA ppo & paid around $ 12. Which isn’t bad at all!
If your looking for fast service & quick results, go here! If ever I find myself in an emergency situation, I’ll be back here!

I couldn’t get through to make an appointment with my regular Physician so I decided to go in to Urgent Care in Pearl City. Boy did I make the BEST decision ever!!! As soon as I walked in there were at least 5 to 6 people sitting in the Lobby waiting to be seen. I went up to the Receptionist and told her my reason for being there and she handed me a clipboard to get all the information needed before being seen by a Dr. Knowing this is a First-​Come-​First-​Served basis, I tried to hurry and finish my paperworks fast so I can give it back to the Receptionist who could start my process of being seen by a Dr. And just like that… less than 10 minutes…*CORRECTION*…8 minutes, my name was called and I followed the employee where she was going to get my basic vitals (BP, weight, height, etc.) and directed me into an empty room and said a Dr will be in shortly to see me. I thought I was dreaming because in just a few seconds here comes a Dr and we went right into my current health issues. Grabbed her stethoscope and did all she needed to do and told me that they were going to give me a breathing test as well as get x-​rays. I kid you not, I was out of there in less than ONE HOUR with all the prescriptions needed to pick up at the Pharmacy. I’m sure there will be days where everything would not have ran as smoothly as it did during my visit but I’m glad the day I needed «urgent care» got exactly what I wished for. I was approached my the most friendliest staff, a Dr who LISTENED as well as got whatever they could do to get me feeling 100% again. I’ve passed by this office/​building many of times and it still looked brand new even smelling like fresh new paint and furnitures. Parking is shared by other businesses all lined next to each other including a Credit Union. I’ll never hesitate to go here for medical attention than to any other place including my regular Doctor. MAHALO US Med Urgent Care Pearl City for your fast and AWESOME care!!!

I had such a good experience here this week. I cannot say enough about this place. The staff is SO nice and helpful. Seriously some of the best healthcare I’ve ever had in my life. The wait was not too long (on a Tuesday around 4PM), and everyone from the receptionist, to the RN and especially the X-​Ray tech were so caring and went above and beyond. I went in with a sprained foot and they made an unpleasant situation so much better for me. They did a thorough exam and provided a boot for me to wear and heel. They even provided me with an extra CD of my X-​Ray when I called the next day. The facility is super clean and well maintained. I would definitely recommend and will return if I ever need to.

I visited this Urgent Care facility for the first time. As mentioned in the other reviews, first time patients must fill out paperwork. I arrived around 9:30 am on a Sunday morning. There were about four patients ahead of me. I spent a total of one hour in the facility. Very competent nurse practitioner who gave me a diagnosis right away and called my prescription into my pharmacy of choice. Cost for my visit was $ 21 with HMSA coverage. I would highly recommend going here. Oh, heard from the receptionist that it gets crowded after church on Sunday, so if you are ill on Sunday, skip church and go early like I did.

When you’re in desperate need to see a doctor and cannot get an appointment to see your own, then I suggest stopping by the Urgent Care facility in Pearl City. I’ve come here many times when I need a doctor the day of or last minute. The wait is fairly decent, better than going to the ER and sometimes quicker than regular doctor visits. You sign in with the receptionist as you walk in the door. They will ask for your ID and insurance card so make sure to bring those! The seating area is a little tight but there is a restroom you can use and a TV to help keep your mind occupied while you wait.
On average you are in and out within an hour, depending what they need to do. The staff are very nice and easy to talk to. They understand that you aren’t feeling great and want you to get the needed rest. Their hours are great during the week and even on the weekends. Open 7 days a week.
It’s great to have options especially when you’re sick and don’t want to wait at the ER. There might also be a co-​pay depending on the type of medical insurance you have.
Tip:
Remember to be honest with the doctor, they can’t properly treat you if you don’t tell exactly how you feel and how long you’ve been feeling that way. They are not mind readers and many infections/​viruses have similar symptoms.

First off… I never take the time to write reviews however this time I am beyond done with this place and there PSR’s (patient SERVICE reps), which they are far from. I first went to this urgent care back in December of last year since then I have been dealing with a billing issue that seems never ending because it is now August and it is still not resolved, even though I’ve made many attempts to solve this and finally when I thought it was resolved two weeks ago I receive ANOTHER bill for the same thing today.
This issue should’ve never occurred had the PSR told me that the dr she was having me see didn’t except my insurance. But apparently I’m supposed to know that!!! I’ve been there before with the same insurance and it was fine before. So after this happened I tried to contact a manager I made two attempts and both times a manager did NOT return my call, and pretty much every time I call they tell me it’s not there problem and to call their billing department which I will tell you is in TEXAS, so this means phone calls must be made early in the morning so that I may reach them before they close.
Today I called again regarding this issue and spoke with a person by the name «PRE» who was the most unpleasant of all, who gave me attitude and said and I quote «why are you getting mad at me? There’s nothing I can do it has nothing to do with me and to call the billing» and then hung up on me. So I guess it’s pretty much safe to say I will NEVER go back here!!!
It’s a good thing there just a urgent care, cause I don’t know how they build rapport for anyone to ever want to return. I’m in customer service and I would hate to have patients not ever wanting to come back because of the experience I gave them. If I could give no stars I would but since Unilocal won’t allow it I guess 1 start will do

I’ve been here about three times, and I keep telling myself to just drive myself to my doctor in town, but I never do. Urgent Care is anything but urgent care; their wait is ridiculous.
The doctors on the inside are very nice. I wish I could give them a better review. The front desk, however, ruins this entire place and rating. The woman is very cold, snarky, and doesn’t make a lot of eye contact when speaking to patients. I’ve worked in customer service since I was fifteen, and I honestly think that even the inexperienced me gave better service than she did. She even dared to
ask me if I was sure I had been there before and if I actually needed a doctor note for work.
I need to stop coming here.

Great alternative to going to the ER and way cheaper. My co-​pay is around $ 18. The wait isn’t very long– all times I’ve been there I waited 20 minutes at most– and you can check-​in online to cut down on the wait time if you are worried about that. Another advantage of this location is it is right across the street from a drive-​thru Longs. Another time saver — doc can call it in and just pick it up.

I have never received such poor customer service and care before. Urgent care Pearl city truly does not care what so ever about their patients.
My BF went in with an extremely swollen and (obviously) infected throat and no swab was done on him by doctor Shirai. He was just told to take cough medicine (he didn’t have a cough) and some ibuprofen. Thinking that nothing was wrong with him and that he had a regular cold, he went along and did his best to endure the pain. He woke up one night shivering and asking to please make him warm. That coming from a man is very strange… I called to speak to doctor Shirai to update his status and to ask why a swab was not done. (The lady at the front was not friendly whatsoever.)We ended up coming to conclusion and I sent my BF back to urgent care and made them do a swab. He tested negative for strep and flu however they ended up finding that he had tonsillitis. I was furious at this point because to see your loved one go through such pain because someone was too lazy to look carefully isn’t right.
People who are going in there OBVIOUSLY have something wrong with them and they know their own body. We go there to find out what is wrong with us and get answers. The service that he received the first time was vague and even I could tell that this was not just some cold.
For myself, I go in there often and I always get things like «pharyngitis» which is basically the inflammation of the throat. Fine. Just a little while ago I went in with a really sore ear. I used to have lots of ear infections so I already knew it was something along those lines. I had the same doctor as my BF and he said nothing was wrong and that I should take ibuprofen and see how I feel in 7 – 10 days. Ok fine. I also asked him about my BFs case because he was supposed to give me a call but he never did and he said «there’s a saying that we give too much antibiotics in the US so we try to stay away from it unless we can really know it’s needed.»
I Took the medicine and the pain persisted. 8 days went by so I called to speak to this doctor because i wanted to find out what he wanted me to do next. He was unavailable so I told the front desk lady to have him call me regarding my ear. I later got a call, however, not from Dr. Shirai, from a different lady named Cassandra. I spoke to her very nicely in the beginning and she was very sassy from the get go. This as well as the fact that these «doctors» take people’s pain and health as a joke, started frustrating me. She told me that I would need to go back in there to check it out more. But It seems like every time that my boyfriend and I go in there it’s always: you go they tell you something that’s minor and then when you’re still home from work, miserable then something is really done by these doctors. MIND YOU, we still need to pay for our co pays TWICE. I explained that to her and she told me that I should go to my primary care doctor. I told her I’m aware that I can do that its just that urgent care is right there and my primary care doctor works at the same time that my job operates. She was still very sassy and cocky so she ended up telling me «you’re more than welcome to go to your primary care doctor» and she hung up the phone.
THIS IS A MEDICAL CENTER. IF YOURE IN THIS FIELD YOU SHOULD HAVE ALL THE PATIENTS IN THE WORLD.
I was extremely upset with this.
I ended up going to the ER to find out what was wrong, they told me I had a severe ear infection. Same pain, different doctor.
I later found out that a week ago my mom took my younger brother there for a pain in his ear as well but nothing was wrong with him according to urgent care. He also woke up crying so she took him to the ER and he had a severe ear infection as well.
I just don’t really understand what these people are here for… They really are no help what so ever. They are very unfriendly, they do not smile when you walk in and they close their open sign one hour early just so that they can get out of their office and go home shortly after their closing time. My first visit there a girl came in a minute after their closing time with a chemical burn and she was begging them to help her. The front desk later told her that the doctors are leaving soon so she should go to kunia urgent care. This truly goes to show that they’re there to make their money and leave.
Would not recommend this place to my worst enemy.

Love Love Urgent Care
I love how convenient it is for me. The staff and doctors are wonderful

Fast, easy and best of all co-​pay is the same as a dr visit. No fuss about calling and getting squeezed in. Just walk-​in and give your ID and insurance card. Once you are in the system, you only have to show your ID. They can do everything from vaccinations to blood tests to work physicals and rapid tests. They used to have online check in but it was not working recently. I have come to urgent care for flu, hives, sinus infection etc. All of the doctors are great here. They really take care of their patients. They even call to check on how you are doing a couple days later.
I come here so frequently that I asked if they could start a stamp card. I think at this point I have earned a free visit.

Doctor’s go on vacation!!!
I was pretty darn sick a few weeks ago and my normal PCP/​family doctor was out of town on vacation. WHAT WAS I GOING TO DO?!
Luckily I remembered that there was a «new» Urgent Care facility in Pearl City and after Emi H’s good review of her own experience with urgent care I decided to try it out.
It wasn’t busy when I went so I just filled out some paperwork and was taken into the exam room by a nurse. She did all the normal nurse stuff and then I waited for the doctor to come in.
I thought I was hallucinating because when the doctor walked in I thought I was in an episode of Grey’s Anatomy! Paging Dr. McSteamy! Tall, blonde, and very handsome I was a little suspicious because I though «oh no. Is he a good doctor? I mean he’s very hot but was he too popular to have studied hard in school?» (BTW the picture of him does not do the hot doctor justice)
I know I’m being so unfair & judgmental here but I had a fever of 102.
It turns out my fears were silly. Dr. Robert is awesome. He listened to my breathing and suggested taking a chest x-​ray to check if it was pneumonia (which I though was totally crazy & unnecessary because I was like «it’s just a cough») I mean I had driven myself to the clinic! If I had pneumonia there’s no way I could have done that right?!
I did have to wait like 15 min to take the X-​ray but oh well. Anyway after the X-​ray came in Dr. Robert said it definitely looked like pneumonia and after confirming with the radiologist I got my prescriptions. YAY! (turns out I also had an ear infection which was like a double whammy!)
I went in on Thursday and Dr. Robert called on Monday to see if I was doing better or had any reactions to any of the medicines. Excellent customer/​patient service!