X -Lent Tow

Driving down the freeway, my car suddenly wouldn’t accelerate. The engine revved high but only crawled along. Managed to get myself into the Pearl City Home Depot parking lot. After having my father come down and check out my SUV, we noted that my car bled transmission fluid.
I called X-​Lent tow as the number was plastered onto my fuel door by the Tony Group. A guy named Craig answered the phone and told me it’d be a little while before he could get to me as he was at the market doing errands. He told me he’d stop his shopping and head over to my location. I assume he’s an independent driver and his tow truck is also his personal vehicle, so I’m so grateful that he put his errands on hold for me. He could have easily said, ‘I’ll finish my shopping and come get you”.
Within a 30 min, he arrived at my location and quickly hooked up my truck. As I rode with him back to my place, which is a short 10 min drive away, Craig was courteous, friendly, and professional. He asked what I did for a living and it got is into a conversation about things we’ve seen out on the road (since I am a news photographer). We swapped a good 4 stories each by the time we got to my place.
When we arrived, he was nice enough to put my vehicle in the exact spot I wanted in front of my place and quickly moved to unhook my vehicle and get himself ready to leave. He charged me a flat rate which was nice, and provided me with a receipt for the service.
Only AFTER I got towed home did I realize I had emergency assistance from my insurance. But after calling the contracted company today to have my car towed to the dealership, I am so happy with X-​Lent Tow as the wait time for the contract company is two hours!
If I’m ever in a bind within a few miles from my home, I’d DEFINITELY use X-​lent tow again!

I have been having some MAJOR car problems lately. So flash forward a few stalled moments and battery jumps, a visit and clean diagnostic of my car, the purchase of a new battery and finally the car just simply wouldn’t budge. No finagling or battery jumps or prayers to the Car God would start my car.
So I caved in and called my car dealer to see what the heck was wrong with the car. I’m certain, like many of you, calling the dealership is the LAST resort because they charge and arm and a leg for service… but I was desperate and the mechanic I took it to obviously didn’t know what was wrong.
So I called the dealer and asked them if they could tow my car from the Windward side all the way to the Leeward side where my dealership was housed. They recommended X-​Lent Tow and so I buzzed me and the person who answered the phone was super friendly and cool.
He told me he couldn’t come until after lunch as he was busy towing other cars. He also told me the price and must have heard my sigh because he also graciously suggested I call my insurance company and use my road side assistance.
I told him that I’d check and would call him back if I needed his services. He said okay.
So after a few calls to other towing companies and to my insurance company, (only to find out we don’t have roadside service. Say what?!) I called him back.
Like clockwork, he came on time, hooked my car up and allowed me to jump in with him for the ride over the mountains and to Waipio.
I learned that he, Craig, was the owner and has owned his company for 18 years. He was professional, affordable and got my car and I safely and soundly to my destination.
If I ever need a tow again (and believe me we all hope we never do!) but if I do, I will definitely call X-​Lent Tow because like the company name, the service was excellent!