First American Title

I haven’t left a review in quite sometime, but I have to be honest with this one. I usually try and leave positive reviews, but there are those certain cases where I have felt wronged in such a drastic way that the negative review has to fly. I’ve left them before, but do not leave only negative reviews.
The home buying process starts out fun, then gets tiring, confusing, and eventually frustrating. Our Real Estate Agent was awesome to no end. We used First American Title to close on our town home. Their office was located through our agents office, and we had no problem; but this was not the First American Title who CLOSED on our home purchase. The one who closed on our purchase is the location listed at 6302 Broadway, Suite 200 Pearland, Texas, 77 581.
Let me go step by step so you can follow how much the screwed up.
1. On Monday November 18, we closed on our sale, and all went smooth. We were waiting on funds to wire transfer so they would be available to the other First American Title office the following day, Tuesday November 19.
2. NO COMMUNICATION. Tuesday morning, 8:00 am, I call to get a closing time, as none was ever sent. I was trying to get one for almost a week and all we were told was paperwork is still being shuffled. We were given a «tentative time» of 1:00 pm, but were told do not show up until we call anyway. So the morning of our closing, we find out there is still a delay, the title company will still not provide a time for us to come in and close on the scheduled date. We already took off work for this.
3. LATE IN ORDERING REQUIRED DOCUMENTS FROM OTHER ENTITIES. Come to find out, the delay is because they ordered the survey too late. They ordered it on the evening of Thursday November 14. No paperwork can be processed without that, and come t find out, this should have been ordered weeks prior so that the steps of lawyers and banks and title company review can be done. Still no word at noon on Tuesday from the title company. Since we scheduled time off from work, we ultimately decided to go in, since nothing was being done. Only after 2 pm, did we receive notice we could come and sign to close.
4. TITLE COMPANY DOES NOT COORDINATE AT ALL. We show to sign, and the title company never called the sellers to come sign closing documents. Without the sellers signatures, we could not get the keys. I asked at 4:00 pm, give or take twenty minutes, why the sellers were not present, as at both my previous closings we sat in the same room and did all at once. The reply from the title company… «Oh, we need to call them to come sign» It was already after 4 pm this day. By this point we had stayed in a hotel 2 nights and had already checked out, as we were supposed to close Tuesday and get keys to our home.
5. TITLE COMPANY DID NOT FORWARD PAPERWORK TO THE LENDER FOR PROCESSING, RATHER CHOSE TO LEAVE FOR A MEAL FIRST. Sellers came in time to have the paperwork sent to the lender, but they did not send the paperwork, rather went out for dinner. All they had to do was fax it over. We were waiting, as we had no place to go, in my car outside the office in the parking lot and watched them leave. The title company stated they would call us to return after the sellers signed, so we could get the keys. We never received a call.
6. YOU ARE A CONTRACT/​NUMBER NOT A PERSON. Employees return and act is if we are strangers. We were waiting for a call, never got it, but saw them return and enter the building. We went inside as we were already in the car for over several hours. When I asked them if the sellers came, they replied by saying, «Who are you?» «What file is yours?» I had to remind them we were just in there several hours prior and were waiting to hear from them. They replied back that there is no way we were closing that night, and they told us this.