Luu Luu Nails & Spa

Toke more than a hour to be taken care of. I came in for a pedicure I asked her to even out my long toenails she clipped them all the way down making me bleed in one spot. The water for the soak was cold she burned my feet with the wax she rushed it and didn’t take off all the previous color and didn’t do a good job wha so ever painting my nails again patchs everywhere. She left me oily and half taken care of

My first time at a nail salon in Texas (I’m from NYC) and boy did I choose the wrong one. Came in for a simple pedicure and here’s how it went:
1) I soaked my feet into the water and it was HOT. No one cared to ask how I felt about the water temperature. –1 star
2) Everything was going well until it was time to scrub my feet. She took the pumice out of the draw and I noticed some brown buildup in it. GROSS!!! I literally rushed home to clean and disinfect my feet! –2 stars
3) They use the same oil for your cuticles on your legs to massage you. After they’re finished, they will not wash it off. They will simply use a dry towel to wipe away the excess oil. –1 star
Are my expectations too high? Or is this a Texan thing?
I also noticed, they call themselves a spa. I think someone needs to strip them of that title. There’s more I can add but I will end here.
I am never one to give negative reviews but this experience was necessary. I will not be returning to this salon. #sorrybutnotsorry

The service was well, however, the place is infested with gnats!!! I was so irritated and disturbed by them! I have not decided if I will return or not, hopefully if I chose to return, the gnats will not be as bad!

Lack of English does not excuse hoooooooooorrible customer service! You would think saying «Hi» would be the bare minimum. They don’t even do that! I will never return. They think they are entitled to your business.

I’m impressed.
It’s not the newest or nicest looking salons but it has an inviting and comforting feel. I was greeted immediately and warmly, I voiced my request and they sat me down, ready to go.
I needed a little time to choose the colour I wanted, they were patient and even gave me some space to decide. It can be uncomfortable if someone is sitting right in front of you whilst you try to figure it out. I’m indecisive and the added pressure stresses me out. First world problems, I know.
So we got to business, she was very diligent, even cleaning up each individual nail after every coat (which is a lot when getting gel). She did it so efficiently that I didn’t feel like it was adding more time to the process.
I’ve had a hard time finding a nail salon that I like since moving to Houston almost 2 years ago. «Oh I think that I found myself a cheerleader» Wait, that doesn’t make sense, whatever, I broke out into song because I’m pumped I found this place! They might even be upgraded to 5 stars if my second visit is as successful as my first!

I went to this place to have a basic manicure pedicure. I just needed the dead skin removed, cuticles trimmed, and nails filed. No wax no polish just neatly manicure hands and feet. The sign on the door said $ 33.
The place is a little run down. I wasn’t looking for a day spa but there was tap on the massage chair arm. It wasn’t the neatest but I did see one of the therapist bringing out a fresh load of towels
At first Kathy sat down to assist me with the pedicure but after speaking in her language with the owner she was she moved to the nail station. Tu was the next lady that sat down. I am always a little paranoid of getting nipped when I see the cuticle clipper pulling at the skin rather than snipping but she made it through the first foot with out problems. One th e second foot she clipped too deep and cut my skin. I felt the light pain sensation in my big toe and knew I was going to start bleeding. It did but instead of apologizing she attempted to use her gloved hand to cover my toe as if I didn’t see or know I was bleeding. She finished the last two toes with the gloved hand covering my big toe (which she didn’t do on the previous foot) then she dipped my foot back into the tub in an effort to prevent me from seeing the blood. At this point I was a little annoyed but I know mistakes can happen. I pulled my foot out of the water and let her know I knew I was cut. She put some of the blue stuff on which stung. She finished booth feet and tried to offer me polish for an extra $ 5. I didn’t want polish and I didn’t want anything else on my now throbbing toe. I declined and moved to the manicure station.
At the manicure area she trimmed, filed, clipped cuticles and buffed my nails. I would hv been satisfied if she had made sure my nails were even (they werent, they were even when I walked in), and if she would hv made sure that the clipping had been removed from my finger (they weren’t, I had two hang nail). I paid for the services and left a small tip because I know the workers are poorly paid but I will never return here for service.
I am riding this review almost 24 hrs later and my toe is still throbbing. I made sure to clean and put some antibiotic ointment on it just in case.
Save yourself the trouble and go elsewhere.

This place is DIRTY! !!! I have NEVER been to a worse nail salon ! My mani/​pedi turned out ok for $ 33 but it was so unorganized and filthy ! And a kid running rolling around on a chair. And he fell ! I went to the area to dry my nails and the display next to it had a fake nail display with Many dead bugs on the bottom. !!! So grouse. Never ever will I return. This place needs to be reported to the health board

Pedicure was good :)
The place itself was a cluttered mess with no room for anyone to even walk.

I arrived at 7.45 and they close at 8 they took me right when I walk in the service was excellent and they. did a good job. I wilk return to get more service

normally i rant and rave on how well they do pedicures here to all my friends and coworkers, but after the horrible service i received today, I will NEVER step foot in this establishment again and nor will i allow anyone i know to do so either. I came in for a pedicure and polish change on my nails. The pedicure was okay, however, the nail tech did a horrible job at polishing my toes. I didnt say anything, i figured i can just redo them myself later. However, when she did a horrible job on my nails as well, i had to speak up. I asked the manager, Amy i believe, if i could have them repainted becasue i ciould still the previous blue paint under the new orange paint. She screams and grabs my hands and say «no thats just stains on your cuticles». i showed her the bad paint job, some nails werent even completed painted, there were bumps and an uneven texture all over each nail. I told Amy that it looks like a toddler painted my nails. She roughly repainted my nails and started speaking her native tongue roughly to her coworkers. it was all completely uncalled for, she didnt apologize for the horrible service, but instead made me feel like i was wrong. On top of that, her customer service was beyond horrible for her to be the manager, or the one in charge.

My daughter and I went there last weekend for mani pedi’s and it was crowded. We had the pedicures first then the manicures. It took about an hour and half and we left to go to the shoe store. My daughters pedicure smudged so bad when she tried on a sandal. We went back and they told us you need to wait 3 hours before they will dry. That is insane. The owner was rude and kept talking in Vietnamese. I told him to please stop that and he kept on going. We know they were talking about us. There was absolutely no customers in the business that were Asian. It was extremely ignorant and I would never go back! FYI if you own a business in America and there are only English speaking customers you should speak English only!!!

Mon-​Wed Specials: $ 2 off any pedicure. Pedis run 20−25−30. Took my husband for a much needed first time pedicure and there were more men than women in the shop which made him less uneasy. Staff were friendly.

I really wish I could do half stars because I would prefer to give this place 3.5 stars. I’m being nice though and rounding up to 4 stars. I came here a few months ago for a manicure. I’ve never been here before, but I pass it all the time since it’s located in the Pearland Town Center. One thing to note is that they close at 8, even though the mall closes at 9.
My experience here was fine, but it wasn’t over the top outstanding. The staff is nice. The lady that did my manicure did a good job, but for some reason, she had me sit in front of the little fan at her station to dry my nails instead of sitting at the table with the UV light to dry them. Because of that, it took way longer than it should have for them to dry. I accidentally bumped my pinky nail and she was nice enough to redo it. Unfortunately when I got home, I had bumped a different nail and messed up the polish. It was pretty noticeable and I didn’t have time to go back since they were already closed. When this happened, I had already been letting my nails dry for an hour. This normally doesn’t happen if you let the nails dry under that special light! They have a sign at the front that says that you will be charged once you leave the salon to have a nail fixed if it gets damaged, so I didn’t even bother going back the next day to have it fixed. On the plus side though, this place has really cheap prices. My manicure was only $ 13. But sometimes I think it’s better to pay a little bit more for better service. Luu Luu wouldn’t be my top choice for manicures, but they did a decent job.

The worst manicure, the most unprofessional employees, constantly talked about me in Vietnamese (you don’t need to speak the language to know they’re talking about you), and then ignored me for a solid 20 minutes after only applying one coat of polish until I finally just left. Never going back.

Update: tried this place one more time yesterday & still loved it, had a manicure as well as their new shellac polish, the old set I had removed was great however I had one nail break within 1 week! The manicure I got came with a hot wax for my hands which felt so good & made my hands extremely soft! I still would defiantly recommend this place! However I’m bringing the stars down to 4 simply cause the first time i had a full set my nail broke within a week & this time, one day after a shellac manicure that’s suppose to last 14 days, I already have a chipped nail one day later!
Place is super clean, they offer you something to drink & the service is good!:)

This place does nice work, but I waited like 45 minutes for service when I was quoted 15. The ladies are nice though.

My first time at this salon, I called ahead to make an appointment for me and my sister. We arrived on a Saturday morning greeted politely and waited 10 min which is normal for a weekend day. My manicurist was polite and professional. The nail salon was clean and well kept. I tried out the vinylux polish and it wasn’t worth the extra $ 7. It was a bit bubbly and sticky… Thats why it dries in 1 minute. I would recommend to bring your own fast dry top coat and get a regular manicure. Also, the deluxe spa pedicure was well worth. Come here if you’re in the area it was worth the price and speedy service.

Love this place. Not very big or too glamorous but they do really good work. They always take walk-​ins and will fit you in even when it’s 10 minutes to close. All the girls do solid work. The only reason I gave it a 4 stars is because the first time I went, the nail tech I got filed my nails in a hurry and they were a little uneven. She did great with the glitter powder though so I just evened them out at home rather than being too picky about it. Over all I recommend this place to people looking for a place near pearland. They do lashes, eyebrows, and pedis of course.

Perfect job on my shellac french manicure. Very smooth and natural looking. Good prices and great looking nails! Thank you”

Loved this place! I had a «work from home» day last Friday and decided to come in =) Everyone was very friendly and accommodating. I got a regular spa pedi, and it was only $ 20. When I accidentally touched my toe on my sandal with wet polish, my manicurist, Amy, was more than happy to fix it. I’ve been to other places where they are noticeably pissed of by that! So it was nice to see them so helpful.
I’ll definitely come back since it is so close and convenient!