Macy’s

They don’t even deserve one star this employee they are crazy I don’t know they close 7 o’clock she was like you have to leave my store right now that’s absolutely is shame In them

Had a problem with a sales associate not wanting to help me order a pair of shoes online in the store. I found Brandon the manager and he was WONDERFUL. Great customer service. He ordered the shoes for me and did it all with a smile.

i had the worsw experience here at the makeup store impulse! the associate, i believe her name is carla absolutely hates her job and life. she snatched makeup from my hand immediately after i picked it up and asked if i wanted to purchase it. while ringing in my sale she was rolling her eyes, making rude comments about me swiping my card before she was ready! she had the worse attitude in reatal history! i will never ever ever go back in there!

I like this Macy’s. Why? Because its small compared to all the other Macy’s at every mall. I do not have to walk a mile just to get to the men’s section. One quick loop, and I do a lap around the store. The service is excellent every time I go in. They have great deals and coupons all the time as well. This particular visit I went for cologne. This is the time of the year to buy perfume or cologne. You better believe you are going to walk out with what you came for, plus all kinds of freebies. I have been coming to Macy’s since I was a child with my parents. Remember when most of them were Foley’s? You can always expect good deals on designer and name brand things!

I don’t shop much at Macy’s, but needed some new bedding. I shopped at a few places, but knew that Macy’s sold decent bedding. They are always having some sort of «sale», but I found some nice stuff for less than half what Bed Bath and Beyond had (though different brand). The same exact set that I almost bought for $ 250 on sale at Bed Bath & Beyond was on sale for $ 229 with another $ 20 off, so I would still have saved $ 40 had I not found the one I bought on a clearance sale.
The store staff were very friendly and quick to respond to my questions. Checkout was easy.

I was in this particular Macy’s on Saturday trying to find a cute outfit for an event I needed to attend. After 2 hours of trying on various outfits I came to the conclusion that this store simply does not carry a variety of brands like the other Macy’s stores in Houston. You guys seriously need to expand the ladies sportswear and shoe department. Why do I have to drive all the way out to Baybrook or the Galleria to find a decent outfit? Pearland is growing so please consider expanding this store and your selections.

This Macy’s is a much smaller Macy’s than the ones in large malls. I think the women’s section is terrible! Half of it is for juniors and the other half of it is full of much older women’s wear. Nothing for the 20s-​30s shopper. The makeup area is pretty good. I feel like they put the most effort into it. It has the typical department store makeup brands as well as MAC. The shoe section used to be good, but they downsized to add more makeup! How much makeup do we need?! So, now the show section is very small. Finally, even smaller than the shoe section is the purse section. Don’t even bother. They carry very little selections. The only area that I think is legitimately good is the men’s department. It’s big and has a great selection.

The cashiers are really slow. In the time I waited in line, paint would of tried quicker.

This store really does not have all of the department store stuff that the bigger locations have. They have hardly any makeup lines, and the ones they do, seem to not have a full selection of them. I go here for my Mac makeup and that’s about it. They added a small urban decay, tart, and Anastasia section, but not very big. Store is kept clean. They are pretty helpful here, at least in the makeup dept.

The girls who work at the Macy’s impulse beauty counter do NOT know their stuff. The girl there told me last time the Anastasia Beverly Hills new lip shades were gonna be out today. I get there & she said they misread n that today’s date is actually the release date ONLINE. I had given them my name & number so you would THINK they would call me to let me know so I don’t have to drive here. Know your stuff ladies. It doesn’t look good when you talk like you know & you really don’t! Ugh!

I used to live closer to the one in Almeda Mall, so using this one now gives me some perspective. I like it — I’ve used practically every department and their online ordering, returns and whatnot. Everyone I’ve encountered has been friendly and helpful. I like that it’s one story, so there’s no wondering if ladies ‘pretty things’ is upstairs lol. I wish there was more selection in misses for work, a lot of the items are super casual, but I guess that’s where the ‘trends’ are — (geez, did I just sound old and cranky or WHAT?) overall, I like the store and intend to use it consistently — just nothing to WOW me or knock my socks off.

The store is not as big as other locations — If you really want to shop here I would only do it when they are having a big sale. For normal shopping where you want more variety and selection I’d go to another location.
If you like to shop where sales associates and employees on the floor are uninformed, know nothing about the store, don’t want to help you, and seem annoyed when you ask them questions — DEFINITELY come here. You will not be disappointed. However, if you are a normal customer who wants to at least be greeted by friendly faces and see some remote resemblance of trying to help you — DO NOT come here under any circumstance.
I was shopping here and picked out a few items off the 50% off rack and a few off the sales tables to buy. Once I got into line, I waited patiently over 10 minutes for the customer infront of me to do all her business where the sales person did a bunch of stuff for them. When it was my turn the item was not ringing up as 50% off — I explained it was on the rack and there was a whole bunch of similar items/​brand/​exact items still over there. Her only answer «well it’s not ringing up.». No explanation, no offer to help, no offer to go look, or anything. «Well I wouldn’t know about that…» is her answer when I asked about it being on the sales rack. Then she tried to get rid of me instead of helping by giving me my stuff back and saying there was a customer behind me even though I clearly waited my turn — after all that wait she doesn’t even make a slight effort to help with the issue. Next stop I go back and ask a person near by — oops, she doesn’t know anything either! «oh sorry those are supposed to be on this rack over there». I asked her if anything on the sale rack is actually on sale «Well I don’t know, we’re in the middle of moving everything right now», when i asked her more questions, she gave me the same line «well I wouldn’t know». Damn, what DO you know??? Do you guys know anything??? Obviously not. The employees were extremely rude, short, and unhelpful to me.
So here’s the thing — if you want to shop and waste your time picking out items only to be surprised that it was all misplaced and they have no idea what the prices are — DEFINITELY come to this location. Advertising one price and charging another is apparently fine by them. These employees do not care at all and I won’t be back to this place. Go down to the Baybrook location or up into town for the big Macy’s if you can because you will not find friendly faces here.

It services its purpose but not a big locations, so there’s limited items here.

Now that I’ve moved back to the medical center, I have started exploring the area again. The longer I live in Houston, the more and more I hate the Galleria, and now why I see why these mini town center areas are so successful. The people in the suburbs can go to the mall without having to go to the mall.
This Macy’s is actually pretty big. They have a wide variety and lots of parking.

I usually get ok service here however today I went in for a quick replacement purchase. The counter attendant looked at me in line and proceed to check out 3 different people who he corralled from the floor never once acknowledging my presence. I finally gave up and went to Clinique.

Love Macys yet this one is far too small. Their jewelry and purse department are huge yet everything else is small and has nothing. If you are looking for a real Macys taking a trip to the Galleria is worth it.

something about this Macy’s layout does not appeal to me. not sure what it is so i won’t hold it completely against them. the children’s department does not overexcite me but i have to give them props for carrying the levi’s jeans for little boys. i love when i catch them on sale ($ 21) because they are some of the most durable jeans for kids. they iron so well hold a crease like you wouldn’t believe. President’s Day Sale brought me in to the Home Department for the great pricing on cookware & cutlery. the young lady working in the department was stellar in providing customer service. she’s the reason i’m giving Macy’s a 4 Star review. I also have had great service in the lingerie department (can’t think of her name).

I’m not much of a department store shopper, but I needed to stop by Macy’s for a brand of under garment that is only at Macy’s. The store was nice and clean and not too crowded which was surprising for a Saturday night. There was a nice employee who helped me out. She even gave me a discount even though I didn’t have any coupons. It was a pleasant experience. It’s nice to have a department store such as this Macy’s in Pearland so that I don’t have to drive into the city.

If you’re strolling the Pearland Town Center, you might want to check this place out for a casual shopping experience.
Pearland’s Macy’s spares you all the crowds that other Macy’s have. It’s well spread, even though their selection is smaller than other stores. Noticeably smaller is the shoe and home departments, which means I occasionally have to head to town for those type items. From the outside, the store looks spacious because it has high ceilings. The store itself is only one floor, so it’s highly accessible.
What I do like about this location is that there are plenty of dressing rooms in the Womens/​Juniors departments, AND they are clean and clutter-​free! Having worked at a busy Macy’s in my teens, I know this is not always an easy feat.
This may not be the store to please a savvy shopper or people-​watcher, but it’s worth a walk for someone browsing merchandise but avoiding crowds.

This is the only reason to walk into the Macy’s at the Pearland Town Center. The counter is always clean, and all the items are almost always available!!!