The Gomez Team – Keller Williams Realty

Complaint regarding KW Real Estate Agent Chalmette Ray, Pearland, TX.
This real estate agent is probably the worst real estate agent we had to deal with.
Unethical –1. We sent out our offer for a house, there were other bidders. After she told us she was going to accept our offer and we’re waiting for paper work. Within the same day a few hours later, they begun renegotiation with the other bidders and asked the other bidders to overbid our original offer which was already the highest offer. You should not take our bid and go the original bidders and ask to out bid us. It is not fair bidding.
Unethical 2. They accepted our offer and made changes to the contract without notifying us. This is a suspendible offense. They also insist the original offer acceptance date was the date we signed the original offer agreement. They didn’t sign the offer agreement till another day. Plus it was modified without our consent. So it offer has to be proper reaccepted by us for the modified offer. This is easily a two delay from the original date we signed the offer.
She refuses to acknowledge her unethical behavior and insisted on the original offer acceptance date. This gives her an advantage during selling period because it gives us less time for inspection and loan pre-​approval, thus easier for us to fail to get things done before the final acceptance date we were at a 2 day disadvantage.
Clearly giving us less time before final acceptance period, provides an advantage to the seller.
Unethical 3. Clearly she did poor job stating what is excluded in the house. This is where she shows her inexperience as a real estate agent. She stated security system was included as part of the house and then later the exclusions were modified. But during inspection, We’ve discovered that they removed the fridge and a $ 400 security control panel and front door bell camera/​intercom.
Poor Communication & Unaccommodating
This person is unavailable during critical period causing intentional delays. She is also very rude. She lacks urgency in handling the negotiation. When she fails to return communication in reasonable time, she becomes defensive and stated harassment. She was completely unresponsive through normal effort of communication.
Email reference
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Clearly you don’t understand what the system includes and my clients have already explained what is included.
Don’t act surprised.
That is the same contract that you harassed us about sending on Tuesday evening by 6pm. Where were your comments then?
You should probably pay closer attention to detail.
Regards,
Chalmette Ray
Real Estate Consultant
Keller Williams
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Will the buyers be at the walk through at 6:30pm tomorrow?
Yes or No.
Save the drama for some one else.
I did not see ONE email from you in the last 10 days so if you don’t know the situation keep it quiet! Texting is not the way for important information if you really care.
Sincere Regards,
Chalmette Ray
Real Estate Consultant
Keller Williams ***********************
The buyers can do their final walk through at 6:30pm-7pm on Wednesday September 16, 2015.
The assistant that you spoke to earlier today will be there to lock the property at 7pm.
The property will be locked at 7pm sharp. Do not tarry. Be there to do what you need to do.
Sincere Regards,
Chalmette Ray
Real Estate Consultant
Keller Williams
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After the Final Acceptance date, They didn’t allow us to take a look at the house at all even after they have completely moved out. Towards the last week, she completely refused to communicate with our agent.
Finally, the house keys and closing location. I couldn’t believe that she would make us drive one hour away opposite of the house location to pick up the house keys at their chosen closing location. Meanwhile, they are generally about 15mins near our side of town.

If I could give zero stars, I would! Please, please, please play it smart and safe, and take your business elsewhere!
Me and a friend applied for a house after being told that 1 pet 60lbs was the pet policy. After we paid $ 80 to apply, we were texted saying that we were no longer being considered because the owner is «trying to lease to someone with no pets or a small one». TOTAL SCAM… and extremely unethical. The agent, Cynthia, told me on the phone that she thought we deserved a refund but it was NOT coming out of her pocket or her employees pocket for providing us information that changed. She said the only way we would get our money back is if the owner gave it to us… so stupid considering the owner never took our money lol. She now is trying to play it off like the owner simply chose a stronger applicant… which is not true because I have text messages saying that the owner was «trying» to lease to someone without a pet… not that they chose someone else. I have already filed a complaint with the BBB, and am currently working on my complaints with TREC, Texas Association of Realtors, and the local news stations so that I can help raise awareness for consumers and make sure to record all conversations in case this happens to them. The stupidity of this lady and her employees just baffles me. Just to give you another example, I had called asking for an application to be emailed to me one morning so that I could fill it out on my lunch break and have all paperwork ready when we had our showing that evening. Come lunch time I still hadn’t received it, so I called and spoke with Brianna. I asked her if she could tell me the email address she wrote down, because I hadn’t received the paperwork and thought she may have written my info down incorrectly. I kid you not when this girl said she thought I received it because I supposedly replied saying wrong email address. I had to explain to this girl that the response she received was clearly from someone else telling her she had the wrong email address. Even after that, I still had to call back 2 more times because she still was sending it to the wrong email address. I should have known then the type of unintelligent people that I was dealing with and ran the other way.
HORRIBLE CUSTOMER SERVICE AND INCREDIBLY UNETHICAL BUSINESS
On top of all of the issues with this company, Cynthia Gomez also hung up on me, and then admitted to it in an email. STAY AWAY FROM THEM.