Frank & Lindy Plumbing & Heating Service Company

We needed a plumber on a Saturday. Called Frank & Lindy Plumbing. It was 8:45am We had a leak coming from our HW Expansion Tank. They said someone be able to come bet. 9 – 12. And they accepted cash, check or credit card at time of service & the service call would be$ 89. Which was great, all information up front. Rob their serviceman was at our house in 15minutes. He was Professional, polite and checked all things that could have caused this to happen besides old age, which it was. He replaced the tank gave us the prices as I was told when I made the appointment. He also gave us estimates with different options for our HW heater which we knew had to be replaced in the near near future. Rob & Frank & Lindy were prompt and professional in our emergency situation and reasonably priced too. I would use them again and recommend them to anyone who needs a reliable plumber.

Our downstairs drain was overflowing and I called for service. The guys who showed up couldn’t figure out (or didn’t mention) that our septic tank was full and tried to charge us a few hundred $ for unclogging our drain line. I called the septic company the next day and they took care of it.

Leaky tub, they said they would arrive between 1−5pm. Took half day of work and they never showed. Got call at 4:45 they would be here at 6:30! I was going away and couldn’t wait. They said my only option was to schedule another 5 hour window in 2 weeks because they are backed up. What a total waste of time! Nice way of doing business. Thanks for nothing! 1 star is generous.
I’ll be calling a real plumber that will actually keep an appointment.

Time and again these guys impress me. I’ve been doing business with them for years now and they have never done me wrong. They are courteous, respectful, and everything is always straightforward.
Dan just came by for the second time this year for regular maintenance and cleaning. I was working from home on an important call, and he did all the work and had me sign off on it without a word spoken to disturb my conference call. I appreciate that level of consideration.
That’s just one example of what sets them apart from the rest. I couldn’t recommend them more.

Ken was great. He came same day and did a great job. Very reasonably priced highly recommended and great customer service

GReat service. They returned my call exactly when they said the would. The technician, Dan R. showed up right on time. My a/​c broke down during the hottest days of the summer and they came right away. Dan R. was a very nice and professional young man. He took care of the problem in no time at all .I am so happy to have found a company that has honest business practices. I will be calling them for all my service needs. Couldn’t be happier. Dan R. is an asset to this company. I hope they appreciate his efforts as much as I do. Thanks.

I didn’t even use this company for business, however one of their trucks was parked in my parking spot in my complex. I happened to run into the man and asked him if he was going to be leaving. He instantly gave me an attitude and got nasty with me. I wouldn’t hire these people for anything, considering their employees can’t behave appropriately.

I would never recomend this co to anyone. I called them bcause I had no water and it was because my pipes are frozen but I left the heat on so I couldn’t understand why they would freeze. They charge yiu $ 95 just to come and that credit doesn’t go towards the job if u use them. So the plumber comes and he says right away, its not frozen inside, its probably outside and that im S.O.L. (Shit outta luck) Until spring defrosts them. But he could try his machine and see but it cost
Me another $ 100
To put it on for 5 min n say nah its not working
Do not call them, high priced and Not Helpful
Although Jean in customer service was nice enough after I called to complain

If you have an emergency, and they are the only ones around, I guess, it’s OK to use them — the work they do is fine. However, they are more than twice as expensive as anyone else, and — more importantly — refuse to provide detailed billing, with parts and labors clearly detailed — which is standard practice. Instead, they hide behind «upfront pricing», which mean they quote you a very high number (which is probably more commensurate with your level of the desperation than with the work that has to be done): when you have an emergency the line «you don’t have to accept it» runs hollow — particularly since they arrived more than 2 ½ hour late, thus making it impossible to have another plumber come on the same day. I recommend finding an honest plumber ahead of an emergency — so that you can avoid dealing with Frank and Lindy.

This is a terrible, heartless company. They laid 3 people off the day before Christmas eve! I urge everyone DO NOT GO TO THIS STORE, they will rip you off! They charge double for parts you can get cheaper at any other plumbing store. Ask for Bill, he just laughed about laying people off. He is a mean, heartless piece of garbage!

Great service… After a hellish sewer line back-​up the night before, technician Ken showed up earlier than promised and promptly fixed the issue. He gave me a good idea as to what the cost would be in advance and could not have been more polite or professional.
It’s nice to know that there is an honest and knowledgeable company in the area (and one that supports Wfuv!). I will definitely use Frank & Lindy in the future.

Great service. Ken came over the same day to fix a leak that had just sprung from the garage ceiling. My wife and I were so impressed with the work and that we had home come back the following week to install a new (and 1^st) water heater that was long overdue, along with a new toilet and heating baseboard. The more stuff we had done the better the bundled price. He had several colleagues come assist at times, all professional and responsive to our needs. When Home Depot was out of the left-​sided cover for the baseboard that I agreed to get ahead of time, Ken and his crew obtained one. Very impressed with the work. Very knowledgable also. Now I have a «go to plumber» whenever I am I’m need of services. Thanks again.

Tech came to my home to fix the air conditioning unit for upstairs not only did he fix the problem quickly and reasonably but he took the time to explain how my system worked and gave me some tips about things I should be doing. He wasn’t pushy about selling a service plan but gave me tons of information that made me feel confident of his experience and expertise. A great experience will definitely use again.

I have dealt with this company for many years. They are extremely reliable, attentive and very competent. All the technicians are polite and experts at their trade. I also like the fact that there has not been signifigant turn over of their personnel asI see many of the people year after year. The office staff is attentive, and also very professional. Framk & Lindy is a first-​class operation and one of the best service contractors I’ve ever used. They have always been there for us to solve our HVAC problems. I give them the highest recommendation.

The plumber arrived on time but said he did not want to continue working on the outside pipe in the rain. and would return in the afternoon.
Company called a few hours later to say he was unable to come back and they had no one else and made no offer to return at any time. Referred us to someone who said they did not do that kind of work.
Totally unprofessional and unreliable.

First visit came on time and gave me an estimate. Returned on time to complete the job. Ken S. did the job and clean up the area. He was very pleasant. Would use them again.

Fast service with a smile. Any time I need to use a plumber I call Frank & Lindy. They get the job done and it doesn’t break the bank. No one likes the day they have to call a plumber, but you can like the plumbers that come. Mike S is the man so make sure you ask for him by name! This was my third time calling Frank & Lindy to my business and I have them going to my residence this week for a free estimate for a water softener install.

Very thorough and solved a long-​term and ongoing issue with my washing machine backing up into my kitchen sink. Always reliable service!

I have used Frank & Lindy twice:
Once to replace two whole house, high-​efficiency furnace and A/​C with humidifier.
More recently, installed a high recovery AO Smith hot water heater.
Both installs were done professionally and on time using well-​known brands.
There is stability of their workforce which I view as most positive sign.
Jean and Tina in the office will help you, Chris in Sales, and Technicians Mark and Chris and Mike are all solid professionals.
Tip: Website offers a $ 50 printable coupon savings off the negotiated price.

The work from Frank & Lindy is okay, but they are SUPER, SUPER EXPENSIVE!!! One must ask themselves «what the heck am I getting for such a high price?»
They quoted me $ 2,500 to replace a hot water heater. Sears did it for $ 900. Same hot water heater, same warranty. I was not about to pay nearly three times more for no value added!
Beware! Frank & Lindy prices are unreasonable!