Autozone

Although there were only 2 staff at night, the staff made sure to take time with us even though there were other customers! Jorge the manager showed great customer service and patience!

I go here all the time bc it’s right next to my house but the service was never great nor was it that bad. But yesterday I was there and I pick up a brake change bundle that they had on sale for $ 5 it was a brake cleaner, brake fluid, and some brake grease. When the young lady at the register rang it up it came up at $ 10 plus I then pointed to the sign where I found it with at least 8 others there and the sign that said $ 5 she said the sale was over and she can’t honor the price if I wanted to speak to a manager they were outside. So I went outside and ask the manager she said that if I read the fine print on the sign I would see that the brake fluid was a different brand and they was out of stock of the original one. So I asked her why would yall then tape this bundle together under this price if you guys weren’t planning on honoring the sale. She just said I think a truck just came in with the old ones I’ll check in the back. I looked around the store and counted about 25 bundles with the same brake fluid. I just shook my head. I’ll never go back here.

Thank you Yanette for your help with the scratch remover. You were very kind. I hope it works!

Service is definitely half hearted here, but the worst part is that it’s an Autozone. The prices to me always seem higher than their competitors and the only time you see me checking in there is because I needed to go to the auto parts store closest to me and not for any other reason.

This is the worst Auto Zone ever because it’s very dirty and they old shit heads working here. There was something wrong with my battery and a dumbbell came out to check and said seriously u seriously like your batteries to be old and prepare for this he threw his shoe at me at the side of my face and I called the police the guy was arrested for a couple hours fuck this Pembroke Pines Auto Zone and if you like drunk people then be dumb your whole life

Customer service is terrible… Go down the street to one of the many close competitors. Tried a simple return on some cheap product I didn’t like and they treated me like some low life who was trying to screw them out of a few bucks. It wasn’t the money, it was the way I was treated. And what makes it funnier is that it was the customer satisfaction representative. That chain and especially this specific store has lost all of my future business over a few dollars. Sad

Great oil change specials from time to time. But, WOW the service is horrible. The employees here lack people skills and don’t seem to really extend their hand to help you find what you need.
I frequent this store often because of their specials when their competitor do not have the brand that I need on sale.
Every time that I’ve visited, it seems to me like if the customer were an inconvenience to them and are making them work.
What prompted me to give such a bad review was the final straw that broke the camel’s back…
A ‘manager’ was attending me. I was waiting in line for a bit, while they rang up another customer and then walked away to check up on what the other associates were doing. Which there were many people awaiting to look for parts for their vehicle, so a search for parts on the computer was ongoing. The ‘manager’ didn’t even bother to excuse themselves and a few minutes later finally was acknowledged and said they’ll be right there.
As I was rung up, there was a security device that was on an item I was purchasing. They proceeded to ask whether I wanted them to remove it and I told them ‘yes,’ because I wasn’t sure what device I needed to use to remove a security device and this seemed to bother them. But I figured it out that it was a device that just needed to be cut and thrown away. If I would’ve known this, I would’ve done it myself…
When it came down to pay for the items, I swiped my card, and the card reader said ‘waiting on cashier.’ So that I did… The ‘manager’ asked, «are you going to pay and swipe your card?» HmmmMmMm… Then they proceeded to blame the computer for being slow… THEN all of a sudden, without excusing themselves, they take off… What the!!! Well, 10 minutes later, after swiping my card 3 times, they finally came back and all they needed was to press a button to finish the transaction, I asked what happened? «I was removing the security device.» No apologies, no thank you, come again, sorry for the wait… Just handed me my bag and off I went…
GOSH! Wake up and smell the coffee and stop treating your customers like if we were dummies! You’re a company with great potential…

Cheap imported CV boots without any higher quality alternatives. I get low prices but not at the expense of selling junk.