Chipotle Mexican Grill

There was a roach in the bowl and it wasn’t refunded. Stay away from this location until they clean up their act.

Brother found a ROACH in his burrito bowl. At this exact location. 15 880 Pines Blvd. The roach was alive and moving slowly basically stuffed off the feast it was enjoying. And the manager did NOT refund him!!! Her name was ZOEY GEORGIADIS! What a shame!!! Buyer beware.

This is the dirtiest chipotle I’ve ever seen. Not sure why nothing has been done to improve it. Literally go to any other location but this one or you are gonna worry about how clean your food is

My friend just got a burrito with a cockroach in it. They refused to give a refund. Eat at your own risk

Eating here for lunch on a few occasions I can say that I’m a bit disappointed with this chipotle. At first I thought it was new cook but my chicken kept coming out a bit burnt. Other times I witnessed a staff member serve food and clean the floor with the same gloves worn. Sorry I love chipotle but these have to change!

The restaurant is so dirty. Came for a nice lunch and the service was really slow and the staff in their own world. Trying to sit was a mission since we had to go through a obstacle course of food all over the floor and tables, why hasn’t someone cleaned in the past few days in here?! Wanted tea but since both Tea containers don’t have labels. I had to play the guessing game on «Who wants to guess what’s in that container. The corporation should really consider finding new employees who want to work and a new manager who can actually manage.

Very hit and Miss. Staff very different everyday. You can get the A team or the F team. Some personnel there just don’t appreciate customer service. However some of the staff are excellent, including the manager.
Well hope they improve. Burgerfi and other chipotles in area is going to hurt there business for sure!

Do you lose sleep over consuming meat that was not Responsibly Raised? Well then this is the place to ease your conscious and teeth-​grinding insomnia. All of the meat here has been sourced from «naturally raised» meat according to Chipotle’s Corporate Mission Statement.
As far as taste, in some ways its a step up from Taco Bell but your also spending at least $ 8 which you is like a king’s feast at TB. The meat is definitely better quality. Isn’t it weird how non-​powder meat is considered «high quality» in fast food terms? Anyway, all the protein options seem like they came actually came from an animal.
I believe that soda is a quintessential part of the fast food experience. Am I the only person that feels a fast food joint should at least carry Dr. Pepper? What the … is Mr. Pibb? That might work at Johnny Rockets but were in South Florida, I don’t have to explain the uselessness of Mr. Pibb here.
Besides the usual line, this place is a relatively quick and dependable joint if your okay with spending a little more on fast food.

Ok so this Chipotle has its ups and downs.
Pros:
Food is always fresh and cooked well (no burnt chicken here)
Conveniently located off Pines blvd before Dykes blvd (heading West) and right before 75 (highway)
You can order online (or on the Chipotle App) — you get to feel like a VIP and skip the long line, go straight to the register, grab your burrito and go
Cons:
It. Is. Always. Packed. even at 9pm there was a line, and forget about coming here for lunch any day of the week if you have a timed break. You’ll waste about 15 – 20 minutes just standing in line waiting to order
Ordering online doesn’t always guarantee your food will actually be ready at the time allotted to you. If you notice a few people standing by the register looking ‘hangry’ — this probably happened to them
Service is slow. This location is not staffed appropriately based on the volume of customers they see. I feel bad for the employees because they really are trying their darnedest to get us our Chipotle STAT. This really is a management problem though.
Hit or miss with chips — can be stale, not cool. I want fresh salty, crunchy epicness to dip into that famous Chipotle Guac, please and thank you.
All in all, it’s Chipotle. Tastes like Chipotle, Looks like Chipotle, Acts like Chipotle (busy). Just expect a wait and try your chips before leaving!

Worst chipotle ever! Unfriendly, rude and unprofessional staff. Do yourself a favor and find another chipotle location!

Slooooooooowest c h i p o t l e eeeeevvvvvveeerr. seriously there are some line flow issues in this joint. Oft times you will see the line dragging on like a month of Sundays. I have walked in this location and actually had to wait 28 minutes from door to order. Rediculous. This particular location also has a few issues with cleanliness. Walk in at any random moment and you are likely to see plenty of dirty tables and trash on the floor as well as overfilled trash cans. They need to get it together over there.

Must start by saying I LOVE Chipotle and visit one of their stores at least twice a week. Tonight was the exception. First, it took me exactly 35 minutes from the time that I got in line, to the time I was handed my food. There’s no excuse for having such a minimal staff just before 5:00pm. Second, my burrito looked like it was wrapped like wrapping paper over a catcher’s mitt. And lastly, I GOT VERY SICK to my stomach 55 minutes after eating there. (Since I had felt fine all day, and it’s the only thing I ate, sorry, Chipotle, this one’s on you guys). Do yourself a favor, and visit another location, because this one will test your patience and your stomach.

This is a very clean chipotle. The staff is very nice and friendly. The last time I was here, before today, they ran out of chicken and rice and I had to wait five minutes for them to make it.
Today I had a good experience. The food was fresh and the service was good. The chicken was grilled to perfection– fragrant and very moist. The vegetables are always seasoned well and crisp with a little bit of moisture.

Just happened to stop here since our bank was next door for our lunch. I’d have to agree with the other reviewers that they are short staffed. With so many people waiting in line there were only two people making the food and one at the register. In that case, if you’re in a rush, you wouldn’t want to come here because you will be waiting a long time. Nevertheless, the food is still tasty.

I want to start this off with. I’m in love with Chipotle. I’ve eaten Chipotle all across Northern Virginia, North Carolina, D. C, and now Florida (and even once in Ohio).
I eat at chipotle at least once a week (twice if I am lucky) it’s a meal rotation for my family and I so that I can have a break from cooking once a week and it works really well when my son has baseball practice or a game.
I have NEVER had a bad experience at Chipotle. I’ve never had bad food or horrendous wait times, even at the peak lunch or dinner rushes anywhere at any location… except this one.
At this location it is all consistently terrible:
1. I have never waited so long for chipotle in my life. I have walked out of here on numerous occasions. I kept coming back and waiting for them to get it together but after the last walk out I decided I would not be going back here. 15 – 20 minutes for a line that should be done in 5. No joke. It’s casual fast food but I’ve had food delivered to my table at an actual sit down restaurant faster than this place.
2. I have never taken a bowl back to the counter and asked for something different. The food is always inconsistent-​under seasoned, or over cooked, and always cold because they blast the AC and it hits the food. I have had amazing bowls at this location but unfortunately it is not the norm.
3. Some (not all) of the burrito artisans are incredibly rude. They stand around and have conversations with each other about things unrelated to Chipotle and don’t say anything like, «I’ll be with you in just a minute» or anything in that manner. They stare at you while they bullshit but then rush everyone through their order and then they inevitably mess it up and roll their eyes when you tell them politely that you didn’t ask for a topping that they put on your bowl. It’s absolutely ridiculous and it is frustrating for everyone in the line.
5. Disorganized and understaffed and nobody seems to know what’s going on and they don’t seem to care.
I understand that everyone will have a bad day but it shouldn’t be every day. It is the most poorly ran chipotle I have ever seen. It is so disappointing.
I will end this on a positive note: The other location on Pines on the East side near Home Depot is incredible. The food is always consistent, always hot, staff always friendly, long lines but always fast-​the model of what Chipotle is and should be. It is definitely much further for me and out of my way so whenever I find myself across town I order a few bowls to go.

First of all, I love Chipotle and I literally eat it once or some times twice a week at different locations. There’s one by my job but that’ll be a different review base on that store.
As far as this specific location goes, I feel like the line is always slower than other locations. At certain times, the line is ridiculously long and some times it goes all the way out to the entrance. Perhaps, it has to do with the way the ordering station is set up? With so much in demand, I feel like online orders should have its own food packing station. This could help speed up the wait to order line.
The food in general tasted fine just like the other Chipotle in the tri-​county area. Although, I’ve tasted some Chipotles in Orlando and the taste is significantly better when compared to the ones in Miami. It could be the quality and freshness…
The service in general is subpar. Not because the staff was slacking but I feel they are understaffed. For example, there are times that the utensils are completely empty, tables are not clean, and the garbage is completely full. Perhaps, hire one extra staff to help out on those duties?
With all that being said, I still love Chipotle. Maybe not so much at this specific location but this is the only one that’s closes to my house. I’ll still go but once Burger-​Fi is open across the street, I prefer to go there instead. I just hope that they figure out a solution to help speed up the line.

This place is always packed, never fails that the line is out the door. And the line behind the counter is pretty hit or miss, so this review is for a miss.
First off the online orders with one register is a mess, like the person behind the register usually has to walk away multiple times so it holds up the line even more. But today the girl wrapping burritos was super slow and not paying attention, I asked for Guac three times and she kept trying to put more lettuce. And to make matters worse everyone looked like zombies and didn’t want to work.
The trash bin inside was overflowing which was pretty gross and wasn’t appealing to the guest. This location is always packed and management knows that so something should be done to help accommodate everyone in there. It would make the experience so much better.
Fix that, things will get better. And it’ll probably help the employees feel better.

I have never had a bad experience here! Had them at other Chipotles, never here. Portions are on point, steak is never fatty or chewy, and they always have ingredients in stock (I’ve been to Chipotles where they have signs saying «sorry no tomatoes/​corn/​chicken» … Like what?)
In fact, one day the manager was helping out in the line because it was packed, she over heard whatever conversation I was having, asked me to repeat myself and gave me my steak burrito on the house! Because of that I wait until I am in the Pines area to have my Chipotle fix. Thank you :)

Usually hits the spot. This place will always gives you enough for lunch and dinner. I order the bowl with tortilla on the side. They tower the food and toppings like no body’s business. That’s the only thing that really gets to me, the fact that when I stick my fork in it all I am picking up for the first 12 bites is lettuce and cheese from on top and my food is tumbling down. I hate that!
But besides that and it being a little too pricey in my opinion I think they have great food. There’s always a long line at this location but never a super long wait, which is a plus.

I’ve been to my fair share of Chipotles around the nation, and I’ve come to expect at least some kind of standard quality of service. Sadly, in terms of both service and food, this Chipotle is… pretty terrible across the board.
In a nutshell, I came here during a pretty normal time (about 2pm on a Friday,) and nearly every ingredient was out of stock. However, the workers wouldn’t tell anyone that no fillings were ready until they ordered their food… When asked when things would be ready, estimates of 30 minutes+ were given. Like… what? Why do you not have things ready if you are a chain restaurant? It could potentially be understandable if 3 or so people were working, but there were maybe 15 Chipotle workers there, most of which were doing nothing to contribute to the making of said food or the management of the irritable line.
As I was in a rush, and it was pouring outside, AND it had been about 20 minutes already, I eventually had to settle on an awkward Veggie (lol) Burrito Bowl of burnt brown rice, beans, mild salsa, sparse cheese, a massive glob of sour cream (I guess «a little» = a glob,) and minimal guacamole… and was still charged full price by the rude workers.
…to top everything off, they didn’t even have utensils ready, nor did they have hot sauces to make my weird Burrito Bowl better.
So, I guess, props on legitimately being the most awful /​strangest Chipotle ever, Pembroke Pines Chipotle.
(Also, sorry, haha, why is one of the Unilocal photos for this location a selfie of a woman??? Bizarre Chipotle, indeed.)

Me encanta la comida, es una opcion mas natural que cualquier otra cadena de comida rapida