Moreno Jenny C DMD

I can’t believe what a negative experience i had with the office staff. It’s a shame because my kids loved Dr. Moreno. Blanca and Marta were incredibly unhelpful when I had insurance/​billing issues months ago and then did not even notify me of a credit from my insurance. When I called to inquire about it, they tried to convince me to keep the credit there for a future visit and discouraged me from requesting a check reimbursement. Recently I requested my sons’ xrays for another dentist due to an insurance change. They were absolutely impossible. Wanted to charge me $ 40, would not release records, would not return my call. The last straw finally came when I spoke to Blanca the office manager. She would not let me finish a sentence on the phone. When I told her the other office had not yet received the email with records, she raised her voice and stated that it had taken her 15 minutes out of her busy day to send that email and it wasn’t her problem they hadn’t received it. I was aghast. Every time I tried to open my mouth, she’d interrupt me. She was absolutely belligerent. I would never ever return to that dental office.

We gave her a chance for a few years even though we knew she was a few «bubbles off center» after meeting her. The first clue should have been the extremely rude woman at the front desk. To make a long story short, do yourself a favor and go elsewhere. Jenny Moreno has absolutely no values and will try push your family to do things you are not comfortable with, not caring if your child is at risk of death as it happened to us. I love my family more than anything in this planet and I will never allow some «Wanna be» doctor put my family at risk for money. I can only assume that her motive was financial and if so should be jailed for it. I spared you the details and hopefully you will read this and spare yourself the pain.