Progressive Relocation Systems

BEWARE!
I got loads of e-​mails from other Unilocal users who had their money taken by this company too!

Had this company pick up my stuff and store it for 6 months while I was deployed and when I got back I am missing thousands of dollars in tools and military gear… and everything they actually gave back was damaged. Submitted a claim and now they closing their business and I can’t get a hold of anyone.

I guess I have nothing further to add except that these people should be in jail! And the States attorney should be filing charges immediately!

DO NOT USE THIS COMPANY!
I wish I had found these previous reviews before I hired them.
They quoted me $ 1700 for my one bedroom apartment after I went through my place and listed every piece of furniture I had for them.
The day of my move and the guy doesn’t show, doesn’t even call. I have to call the company for them to get the pick up driver to call me. Turns out his truck is broken down three hours away from me (How can they break down so often since it seems they use this excuse all of the time). So we reschedule for the next morning and he is still an hour late from our new time.
Once he gets there he is incredibly pushy and says extremely inappropriate things (like how Christians only use the bible when it suits them, to my very religious mother). He then tells me that I have a lot more stuff than I was quoted for, and increases my quote to $ 2400. I’m in a hurry since we were supposed to have left for Florida the day before, so I agree. He then asks me to add a tip for him and his helper, twice! After he left I noticed that he wrote «broken, chipped, and scratched» for all of my items, even though they weren’t. So if they do mess up your stuff they can claim it was already like that. Such BS.
After a couple of weeks I call the company because they kept telling me it would only be 3 – 5 days for my stuff to get to Florida. Turns out, that’s 3 – 5 days for them to deliver your stuff once it’s actually at your destination, and there’s fine print on the back of the contract that gives them up to 21 DAYS to get your stuff to you!
Once my stuff finally gets here, I double check the square footage I actually had in the moving truck, and I figure out that the initial guy increased my quote by $ 600 more than what I had. And my $ 150 metal floor lamp was completely broken in half, along with some serious gouges in my furniture. I’m not even going to try to get reimbursed for my damaged items because it looks like they only give you $.60 per pound.
I have emailed the company multiple times and left many voice mail messages within the last month to get the overcharge returned to me to no avail. I tried to call again today and the girl claimed she couldn’t hear me and now won’t answer the phone. I can’t believe they can get away with this fraud!

STOP! PLEASE STAY AWAY FROM THIS COMPANY!
I recently moved my things with Progressive Relocation from Texas to Washington state and I couldn’t be more displeased. Let me begin by saying that they’re liars and thieves. All the bad reviews you are reading are TRUE, my experience was a lot like these other Unilocalers. Some of these stories are almost exactly like my own!
After looking around, I contacted Progressive and was connected with Kevin who told many lies. He promised me that they were not brokers, they could move me in 10 days, a fixed quote, and also wouldn’t charge me for the extra 7% added on for using a credit card. All of those things were UNTRUE. I called back 2 hours after my deposit went through and asked to speak to Kevin, ‘Oh well, Kevin isn’t in the office but I can take a message.’ Such bullshit. I NEVER heard from Kevin again even after calling him several more times. Once they get you’re deposit, that is when the real scamming begins!
Because I was already in Washington my very sweet mother was going to take care of the Texas side of things. After a week of waiting for my things to get picked up at the storage unit, the driver and his crew said they would be there at noon on a Saturday. They called at noon to say they would be late because a flat tire but its shouldn’t be more than a couple hours. These unprofessional terds didn’t show up until 7p! And once they got there things only got worse. Van, who was apparently in charge of my move showed up with an attitude like my mom had done something to him for being late! As they were packing my things onto the truck, Van stated that I had more square footage than the original quote and added on another $ 700 and requested the check be made out to him. Once my mom started asking questions about the new charges, Van proceeded to ask her if she needed a Xanax. So unprofessional.
Once my things left San Antonio for a Dallas warehouse, I was told that there was a truck going up north in 1 or 2 days. After calling everyday for a week to see what the status of my move, I was told that my things were still in TEXAS!
Finally, 7 days later I got a phone call that I would get me stuff in 4 – 6 days and that the driver would call me 24 hours before he was to arrive. About another 7 days later I got a call from Sergio, who I could barely understand, letting me know he would be at my apartment on Saturday at 10a. He then proceeded to tell me that he has been to Seattle before and he knows that the streets are small so I would have to pay for the UHaul he would have to rent as well as pay his guys. I was flabbergasted. Kevin took a look at my street on Google earth to make sure that a semi could fit down it and of course there was no problem. This new charge was definitely off the wall and I was NOT paying it. Once Saturday arrived, 10a is not when my things got delivered. I waited around all day for these guys to show up at 4p in the afternoon. Sergio and his crew were respectful but obviously not organized. They also worked for a company called Northwest Relocation, not Progressive. They got my things into my apartment without any hiccups except for the fact that two of my boxes were missing.
Once I got to opening boxes and unwrapping furniture I began to realize all the damage that was done. I’m an art collector and I wrapped my artwork quite well but these guys seemed to have broken my things anyway. Most of my furniture was dinged up pretty badly but honestly I’m just glad to have it now. One of the two boxes that were missing was a beautiful piece of art that I’ve had for almost 20 years, it was definitely part of my family. After calling to let Progressive know that 2 of my boxes were gone they promptly asked me to fill out a claim form. When I asked if they are even going to look for it, I was told that they will do ‘everything they can’. I know I will never see that picture ever again.
These people are SCAMMERS. They will take your money and run. Daniel King, the said owner of this company, is also a LIAR. He will pretend to care about whatever your concern is when obviously nothing is getting done to rectify the situation. These people do NOT deserve your hard earned money even if your employer is paying for relocation assistance bring his money elsewhere. As other reviewers have said, I would give this company a half star if I could. The good reviews your are reading are all a gimmick, I guarantee it.
Be smart and STAY AWAY FROM PROGRESSIVE RELOCATION SYSTEMS!

Please do NOT use this company! They are unprofessional and unreliable.
–They were 12 hours late on pick up day
–They over charged us on site adding extra charges on pick up and delivery
–They took three weeks to deliver our belongings
–Over half of our boxes (22 out of 40) boxes were damaged when they arrived, some of which were completely ripped open
–Several of our items in the damaged boxes were broken
–One item that the movers themselves wrapped was completely destroyed
–The movers who picked up our belongings tracked mud through our house, were loud, disruptive and disrespectful
–It took three weeks to get our belongings
And this is the abbreviated version. This is a terrible company. Do not use them. Use a true professional moving company.
When they delivered our belongings, they also added an extra $ 600 in charges. Also, I do not believe the men who unloaded our were not professional movers. Protect yourself and use a legitimate company.

THEY ARE BROKERS!!! Do not use them for cross country moves!
Although my complaint list is long, I will try to keep it as short as possible. Obviously I am not satisfied with my move with them, and here are the reasons why:
1. They claim they are not brokers, yet both the drivers who picked up my things, which were both from different companies, called them brokers. When I asked them about this they told me the drivers were wrong, that they are NOT brokers, that the companies are «sister companies.» I know at least two different companies handled my things, if not more. I was originally told it was one company (Progressive Relocation) who handled everything. If I would have known that this wasn’t the case I 100% would not have booked them.
2. Because they «are not brokers» they would not price match any company I had a lower quote from, even though they originally stated they do price match.
3. I was originally told my things would arrive on the 25^th of June. They ended up arriving on the 9^th of July. When I tried to get in contact with Progressive Movers, their only excuse was that it was in storage in Chicago, which again I was told that it would be a straight trip without storage, and they had to wait to a full truck. I was never told this ahead of time. I had planned for my things to get here in one week and instead they came three weeks later. They took no responsibility for my things being late. They were also one day late in picking my things up, which was more of a hassle for my father who was meeting them at the storage.
4. They told me they would contact me 2 – 3 days before my things arrived in California. They didn’t contact me until 3 HOURS before they arrived. We were on our way across the country with my car. Luckily the driver was nice enough to deliver the next morning when we were back.
5. The company did not estimate anything right. When the movers arrived at the pickup place, they told me (over the phone) that it would be an additional 700 dollars to pack «all the extra things» even though they were things I had originally listed. They also wanted to charge for packing things, taping things, which I were told were part of the estimate. I was able to talk them down to 250 dollars extra but I am still not pleased that I had to pay that extra. Then, when my things arrived here, I was told it was going to be an additional 450 dollars to deliver the items from 75 ft of the truck and up a flight of stairs, although I told the company that I was moving to a second story. I didn’t have that extra money, as again, I had just moved across the country. Fortunately they were able to take down the price and my fiancé was able to get some money out of savings to help.
6. The company originally told me to pay both payments in cashier’s check, so before I left Ohio I got two cashier’s checks. I found out the morning of my things arriving that it had to be cash or postal order, so in order to cash my own cashier’s check I lost 50 dollars. When I called the company and complained they said it was my fault because its on the contract– not their contract of course, but the movers which my dad signed for me back in Ohio since I was here already.
7. Their customer service is awful. When I first called, all the sales people and managers were pushy and stepped around my questions, yet I decided to go with them based on their reviews and BBB standings. They were also hard to understand sometimes, as if they were calling from a loud warehouse. My ‘salesperson’ has dropped off the face of the earth since I had my down-​payment, and will not answer emails or every time I call to specifically talk to him he is ‘on the other line’ or ‘out of the office.’ Their management and customer service people have been pushy, rude, and inconsiderate. They are not taking any kind of responsibility for how awful this move has been, and instead say it is my fault. Again, if I would have known how awful this company would have been to deal with I never would have booked them.
8. I have been trying to get ahold of them about missing and damaged items. They have not been able to help thus far. I have filed a claims report and am still missing one of the few things I inherited from my great grandmother.
9. Whoever packed the truck that dropped off my things did not pack it well– the movers had to take many things out just to get to my things. The whole process took about 5 hours for about 100 boxes of things. They also demanded my fiancé, who does not do manual labor for a living, to help unpack their truck and move things into the apartment without compensation since we didn’t have the extra 450 to move it up the stairs, in 90plus degree CA weather.

AVOID AVOID AVOID!!! Very nice and professional when you call in. Quoted me $ 1,050 Florida to New York. A table, 6 chairs and 2 framed pictures. Included materials and packing. They sent me a binding contract which I signed and returned. Driver got there 24 hours late and after packing and moving, leaves my brother with a bill for $ 2,400. When I called to complain, they offered me $ 200 off. I told them I would not pay that large a differential. I expected a legal dispute. I checked with my bank and realized they had not cashed my second deposit check. I called the bank and put on a stop payment.
I then called the company and told them what I did. Owner/​manager Mr. King told me I would hear from legal and collections and hung up on me.
A week or so later, he called me and lowered the price to $ 1,500. As I was moving family heirlooms, I didn’t want to risk losing them and agreed to the price.
When my delivery finally came, a large box containing a very collectable painting was not included. The driver told me it never went on the truck. I now have claims filed with the mover and the 3^rd party insurance company I bought a policy from. I am now concerned that the insurance company (Moveinsure aka WK Webster Overseas) may have some link to the mover and am waiting to hear what the resolution will be.
I could not be less satisfied with this company.

I’m not sure why this customer below is upset because my move went very smooth. My biggest concern was getting picked up and dropped off by the same company. Jason my sales rep assured me of that. He gave me a binding not to exceed quote. I wind up having 2 more boxes then I had told these guys during the inventory list and they worked with me to keep it a binding quote. I have had some not so great experiences with moving company before, and was skeptical about them being brokers. When they pulled up for pickup and delivery my furniture was in a Progressive truck.
The way the movers wrapped my furniture and crated my pictures was a value worth it in itself.
My uncle had originally recommended them to me for my move from Austin, Texas to Oakland Park, FL.
If I had to use these guys again I will.

As the previous review stated, one star is alot. I have had a migraine ever since progressive relocation services picked up my stuff 2 weeks ago.
I had spoke to the sales rep named Kevin, whom i originally told them i would be paying by credit card, so i sent my information, because Kevin wanted a deposit, i sent my information and never heard from him, so i sent an email asking if the deposit was processed, sent replied saying «yes», 2 days later i get a call from Melissa, «i’m sorry we don’t accept certain credit cards», and i said «well why would you take a deposit from a credit card you don’t accept», she the stated «we didn’t process the deposit», i said «Kevin said this was proocessed». From that moment, i should have known these people were crooks and should have contacted another reputable company.
It was also the same day the came to pick up my furnture, first off Kevin the sales rep, under quoted me, so when the movers came, an additional 400 cubic feet was added and the price went up. I then asked to speak with a manager and got Melissa, who said the best she can do, however, would cost an additional $ 500.
This is now a week and ½ as i’m at my new destination and my stuff is sitting in some warehouse.
When my stuff finally arrived to my new home, it was actually sub contracted, which was something they stated they don’t do…“oh no we don’t sub contract, we pick up your stuff and we deliver it ourselves… that was a lie.
2.5 weeks to get my stuff. When the movers finally came, guess what, additional money was dished out because of «stairs» which i was originally told was included in the price from the quote Kevin gave me. I then calledProgressive Relocation Services, and guess whom i spoke to «kevin», the rep who never ever followed up… i asked if he could somehow minus the $ 140 from the balance that i paid in cash… he said he would call me back once in contact with Melissa… never heard from the bastard.
No fault of the movers, i dished out an additional $ 140.
Needless to say, i barely had furniture, mostly boxes and my flat screen which all arrived in good condition.
Do not use this company, they are unprofessional, they do not care about their customers, they will clearly give you a low quote so you pick them, send you bogus 4 – 5 star reviews, then when the movers come, they hike up the price, by that time, you have no other choice but to have them move your things because you’re all set to move, you will then get a call from Melissa, with additional nonsense to hike the price up some more, then finally on delivery day and by this time it’s 2 weeks so you are in dire need of your belongings, so guess what they hike up the price again.
Cheap is never usually good, there’s always a price to pay. Next time i will pay a little more for a reputable and honest company rather than having sleepness nights with companies like Progressive Relocation.