Toys R Us

I can see why this store gets such bad reviews! They had a difficult time honoring the rewards money they sent via email, as well as a hard time honoring a coupon I had, and they had a difficult time cashing a gift card I had. The manager had to come over multiple times to adjust the transaction to reflect the proper pricing. Meanwhile, the cashier was not only nonchalant, but even rude, about the whole process! I will not come back to the store if I can help it.

Went there 3 times in the past year, the place is gloomy and depressing and has HORRIBLE customer service every time I went. You wait and wait, the people are not qualified, the computers at the Customer Service desk are very slow and every time I go there all the customers are all just frustrated because of all of this. Hope they improve it soon!

Bring zero stars please! Nobody in there cares about anything but the time their shift ends. Line to check out was 12 people! But the store was empty… Just terrible, who runs this place???

I got yelled at for asking where the dolls were… really?! In front of my daughter? Wow, just wow!

Since getting into hasbro Marvel legends action figures, i have came to this TRU location on numerous times, everytime i have came here i always end up leaving empty handed with time and gas wasted going there. You would figure going there when the place opens at 10am the shelves would be freshly stocked… THEY AREN’T. not only that this location is ALWAYS behind on the latest assortment of toys that are available online and at other local stores… Let me also not forget you NEVER see an employee around, when you do they quickly walk off so they don’t have to answer any questions or help out…
Today was my last time going there, i’ll consider the other TRU in planation and or just continue searching wal-​mart and target stores…

We’ve gone to this Toys r us during the weekend and it was not crowded. Everything was organized and in place. Few employees provide excellent customer service. Ask for Branden when you’re buying video games. He was very helpful. My husband I were very satisfied with our purchase.

I went back to this store to purchase a Spider Man bike for my son. Unfortunately, it was sold out. I asked an associate for help and he advised because it was the last one to take it to the front and we could purchase the display for a reduced price. I preferred a new one but he advised it was being discontinued and he wasn’t sure if they were reordering. When I got to the register the associate advised that they do not sell the display at a reduced price and if I wanted it I had to pay full price! (Keep in mind people were test driving this bike and it showed heavy signs of wear). I asked for the store manager and was told the same thing, in fact he was very RUDE about it. I live in Pembroke Pines and I now drive to Plantation to experience good customer service, a cleaner store, and fully stocked shelves. This store is a joke and should be closed.

Zero stars!!! I walked in because The product showed in stock online, I asked at customer service and was told they had 3. Not one single employee tried to help me find it, I spent an hour looking and the only answer I received was «if you dont see it on the shelf then we dont have it» i asked what would have happened if I would have ordered for 1 hour pick up and was told that 1. My money would have been refunded, or 2. I would have been sent to the store in Hialeah… REALLY!!! This is the reason people who still want to support local businesses go on to shop on
, I am a prime member and will continue to order there because customer service is obviously not a priority at your store.

horrible customer service. Manager was rude and yelled at me for «their system» not being up. will never be back.
imcompetent rude manager of an overpriced toy store.
Found my items on Amazon for over 35% LESS INCLUDING SHIPPING.

This is the worst most unhelpful and unfriendly toy store ever. They would not check in the back to see if they had a toy because they didn’t have enough staff (and probably didn’t feel like it) there was no one at any of the registers and the lady at Guest Services couldn’t even mutter the total let alone a Hello… Go anywhere but here

It’s better to go during the day on a weekday, it’s less stressful and almost empty. There under staff but there still helpful.

Zero stars! I was going to get some chairs for my twins. The foam ones, They were on sale. Although, they all looked like they were used already. And the ones that were in nice condition were 70.00 and I’m not paying that much for a chair!
There were zero employees around to help or answer any questions. I put three little couch chairs in my cart (one was a frozen one & had a price tag missing.)
Walked up to the front where the lines were outrageous, with ONE register open. Then, one chick looked like she clocked in, and checked one person out& said #15 is also available. I walk that way # 15 was returns, that line was just as long. I said screw this. Left the cart RIGHT THERE. I WALKED OUT. The employee that said #15 was open was by then, outside on her phone smoking a cigarette.
I’ll only go there if it’s an absolute emergency. Otherwise they will NEVER get my money.

This place has gone downhill year after year. They have horrible customer service and it seems like they really don’t care even after you tell them about your concern. I needed to exchange a gift I got from a friend for my little girl and when I finally found the toy I wanted to exchange for, the line was insanely long at customer service. There was only one person working it and 2 people working the registers even though it was insanely busy in the store after Christmas. Who would schedule employees like this… and what kind of customer service can you really provide with such little help. Next, after I exchanged the gift for the new toy I went online on Toys R Us website to find that the gift is $ 13.00 less than what I was charged. It was really frustrating when I tried calling the store several times and no one picks up the phone. It rang for over 2 minutes!!! I finally made it down there and the older lady woking the customer service desk that day asked if I have a print out of the price. I just checked it on their website right before heading out of my house. I asked her if she can pull it up on their computer since its their own website and she was hesitant to do it. REALLY!!! Are you lazy or just incompetent? And why was the toy not priced correctly last time when I exchanged it… are you guys financially in trouble so you’re just trying to rip off any person who doesn’t check your website!!! The lady didn’t even listen to my concern when I told her about the price mismatch and then being too lazy to look it up just floored me about the lack of customer service here… maybe that’s why this place looks horrible and uninviting both inside the store and outside in the parking lot!!! The parking lot if you ever noticed is filled with garbage everywhere and has big trash cans chained to handicap parking space… does this really seem inviting to children… if this wasn’t the only close toy store to my house I would have never stepped foot in this place.

If I could give it zero stars I would. I just left this store and I’ve been treated the worst I have ever been and they will never get a dime from me again. I was standing in line in the video game counter and when the cashier was done called next from the line in the next register. When I tell her I was next and have been waiting she tells me to wait!!! When I finally get to her register and tell you don’t call people from another line when you have your own she said «oh well with a huge attitude». I proceed to tell her she has wonderful customer service she throws my change and receipt!!! All this was done in front of the store manager and he did nothing! Horrible customer service! This store needs all new employees. No one helps, they all look like they hate their jobs and don’t have ask for help.

Horrible service. The customer service people are clueless and unwilling to help. The manager on duty wasn’t helpful. There are about 5 people working in the whole store. No wonder this store has lost sales to online buying.

This Toys R Us is absolutely terrible why because it’s really messy and very unorganized. I saw some toys thrown on the floor including broken toys too. The staff is extremely rude and hate their jobs and the place was empty today really empty this one should get there act together or they could close if they don’t, what a piece of garbage on how it’s very unorganized

Ever since my daughter saw Disney’s Frozen on DVD (about 10 times), there was not a day that went by that I haven’t heard her sing «Let It Go». Planning to get her a surprise, I searched on the internet to find out where to shop for Frozen merchandise. I found that Toys R Us had Frozen backpacks and the Elsa & Anna dolls for a reasonable price.
When I arrived at Toys R Us, the school backpacks were hung up against the wall. They had a nice selection, but I didn’t see a single Frozen backpack anywhere. I then walked around trying to find the Frozen dolls. After 15 – 20 minutes of looking, I finally found the Frozen section. Disappointment settled on my face when I saw that all they had was Olaf dolls on the shelf.
When I found an associate and told her what I was looking for, she told me that all the Frozen backpacks they had were quickly sold out. She also told me that the next shipment of Frozen merchandise will be in on Thursday. After I thanked the associate for her help, I left contemplating whether I should wait till Thursday or look somewhere else. Oh, the things a parent will do for their child’s happiness.

I don’t normally review stores but this store is so horrible I just have to share it with the world. Please do not even think about stepping foot in this store. First, may I mention how rude and unhelpful the employees are. It’s as if I’m inconveniencing them by asking them where a certain toy is. Then they seem to never know the answer to a question I ask about when a toy will be coming in. I mean really? 9 times out of 10 they NEVER have the toy I want. How come I don’t remember this store being this bad when I was growing up?
Secondly, the store is always dirty. I almost slipped on a slurpee some kid must have dropped and not even a caution sign. And one day I came in and saw an aisle filled with toys all over the floor and not one employee was attending to it (see picture I uploaded). Talk about a lawsuit waiting to happen.
Unfortunately, this is the only Toys R Us in my vicinity so I’m inclined to come here whenever my nephew wants the hottest toy but after the last time, I will be sure to drive half a block and shop at Wal Mart. Save yourself the trouble, folks.

I’ve been to this location numerous times and can’t believe that I still come to this store. Customer service? None. Workers stand around, seeing that people need to be attended, and they don’t do anything about it. This store needs to go under a change of management. It all starts from the top, and they need special training in this area. The store is also a complete mess, and not eye appealing. I’m highly disappointed.

This place is completely cluttered and not worth the premium prices they charge. I grew up going to Toys R Us and did not like how my childhood store has fallen to its current state. This store is dark, dirty, and reminds me of a garage sale.
The local Target and Walmart are definitely more worthwhile compared to this place.