Monro Muffler Brake & Service

Was in town and needed a prompt rear brake/​rotor job as well as an oil change. Called ahead and set up my appt explaining my time constraint, Hoping it wouldn’t be a problem… They were polite and professional getting my car in as their bay doors opened and out well before my desired timeline.
Long story short, a terrific experience that left me wishing I lived up in that area. Thanks again guys.

Excellent and fast service! Need an oil change or inspection done tomorrow? This is the place to go — they will get you in and get the work done without trying to up sell you!
Need additional work — this is a good place as well. Their prices are very competitive and again they get the work done when they say they will — with no up selling.

So I get an alignment at Store #132 in Penfield on 441 and 250 mind you this was a 3 hour alignment with no rust to worry about since I had it all apart to replace a broken tie rod. I have a driver take it out for snow plowing service and on Baird by the S-​turn the shackle snaps in half and my truck ends up in a snow bank. I thought I needed the tie rod that wasn’t replaced and ask Sam the manager if he can get me in on Sunday. He tells me just like everyone that calls that I would need to «drop it off» and he will see if he can get to it, he’s all backed up etc. etc. When I see what’s broke and see clearly it’s from not properly putting my truck back together. I call him back and he tows it over. Him and his tech then start to try and take the plow off. I explain to the tech over the phone how to drop the plow and offer to help if they pick me up from my house down the street. They never pick me up so I assume they figure it out. I get a second call from Sam in the afternoon that he still hasn’t got the plow off which is 9′ wide with the wings and in the shop. He goes on to tell me that the shackle isn’t available at Advance (blatant lie I found out later) and would have to wait until the next day for the repair on my truck. I paid out $ 600 in labor to have my guys plow 200 driveways. An extra 72 that normally I plow myself. I stopped over Monday morning and dropped the plow for him in the shop in front of the lift. I notice that they pulled the pins off the feet which if I hooked up again my plow would have fallen off the truck while driving with these pins removed. At 2:30 I get a call that Sam wants me to put the plow back on and my truck was done. I arrive as soon as I can at 3:15. I have been waiting since the day before and the first thing I notice is they moved all my sand bags from the axles and threw them in the front of my bed. Sam tells me the shackle just rotted in half. I pull out my picture and point out they never secured the bracket that keeps the shackle from turning off the tie rod. Sam gets upset and tells me that’s not what happened and starts telling me to get the plow and truck out of there. It’s a 20 minute process to hook up the plow, take the wings off, put the wings on, and move all my sand bags back to where they were. Then I go to plug my phone in and find that my iPhone charger that’s 3 weeks old and works perfectly (and says Jay Only in sharpie) has been switched with some other charger that doesn’t function. I called Sam again and asked him to tell whoever switched my charger to give it back. First he tells me Travis has an iPhone and then tells me no one has an iPhone. Every time I’ve been in there to do anything my needs are not met or something bad happens. I brought my wife’s van in for a tire balance and oil change. I didn’t get a tire balance and Chris the Assistant manager tells me to drop it off again and he will do it another day (I didn’t have another day). I brought a plow truck there a few months ago to get an exhaust estimate and an oil change. It sat there for three weeks and Sam locked the doors with no door keys and never got an estimate for the exhaust when it was picked up. On each and every visit I asked about my brakes, tires, and if I needed a rotate and no one had ANY information on any of those measurements. I paid $ 538 for a Timken wheel bearing and a CV shaft on my Silverado. The CV shaft went bad and I wanted another one. Sam tells ME to call advance and get it warrantied myself. If this kind of thing happens to me on a regular basis what is happening to all the other customers and how are they treated. I’m all done with Monro. I’ve lost all respect for Sam. I can’t believe he would argue with me when I’m clearly right. Something needs to be done. On top of all that the last tie rod is loose now and they did the alignment anyway. I’m at a loss for how that shop has gone from a trusted place to bring my cars and trucks to a place where no one, including management, has any idea how to earn anyone’s trust.

WOO HOO check in deal! THANKS Unilocal! Oil change, and of course a recommendation for other services.