James-Michael Fay

We have been using James Michael Fay for about 10 years for our commercial buildings in Philadelphia. Chris who always answers the phone is always very nice and accommodating. Their contractors always go above and beyond to rectify the problem either toilets backed up, kitchen sink clogged, etc. We highly recommend them!

I called at 1:30 on a Monday afternoon about a problem with the sewer line from my house. Techs were here within an hour and the problem was resolved within another hour. The two guys they sent were very pleasant to deal with and knowledgable, the price was affordable, and there’s a 30-​day guarantee on the work. I’d recommend them to friends, and will call them again if I have another problem.

I’ve used these guys twice. The first time, my kitchen sink was backing up, and the plumber said «We can’t reach it, it must be in the drain». JMF came out and found the clog: a whole lot of food waste at the bottom of the stack (vertical pipe), some 10 or 12 feet down. They cleaned it out– problem solved.
This time it was my toilet. Again, my first call was the plumber, but again their tools couldn’t reach the problem. The number they gave me for a drain guy wasn’t working right,* so I called Fay Corp. again. Their man Mike was here and had it cleared up less than an hour-​and-​a-​half from my call.
Yes, their prices seem high to me, but I don’t have a scale to compare to and I don’t feel deceived. For the kitchen job they told me it would be more on the weekend, so I waited till Monday.

I’ve never felt more deceived in my life dealing with a business. I had a bad clog in my kitchen sink. I replaced the S trap and still nothing. I was referred to this company and told them that I needed my sink snaked. I was told that it would cost more if I had them come out on a Sunday, so I decided to wait until Monday to give them a call. I called Monday morning and I told the woman on the phone of my news and that I needed an appointment. I told her that I needed an appointment at least after 4pm since I get home from work around that time. The woman said ok and that they would be out by then — SHE EXPLAINED NOTHING ELSE FURTHER. Later that day, the guys showed up around 4:03pm. They snaked our drain through our trap and removed nothing. The snaking worked and it took them only 15 minutes. The guys were nice, on time, and quick. The only star I give is to them. The men charged 1 hour of work for a quick snake of the drain. My wife and I were shocked to realize that it cost $ 240 for that job! Doctors make less per hour for heart surgery! I was expecting to pay $ 160 like I was told by my referral (who is my uncle who is a plumber!). The men explained that they charge an extra $ 80 if the appointment is after 3pm! It would’ve been nice if the woman I talked to who scheduled the appointment would’ve told me this. By the way, the guys told me that the woman on the phone is apparently the owner’s wife! I called her the next day and she told me that she said that there would be «an additional charge» when we first talked on the phone. She BLATANTLY LIED saying that she told me there was an additional charge. Apparently if you deal with her the CUSTOMER IS ALWAYS WRONG! Her tone could not have been more spiteful. Very rude! BUYER BEWARE! DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE CHARGED $ 240 for 15 minutes of easy work! Terrible experience. I will never use them again.