All My Sons Moving & Storage of Pensacola

Misleading quotes and deposits. First, they charged my credit card the $ 50 deposit that is supposed to just hold my scheduled date. Then, one of the guys on the move disappeared and was talking on the phone for a majority of the move, leaving his partner to handle things by himself. Then, I was told my $ 50 deposit would be refunded upon completion of the move, but instead it was «deducted» from the «total cost» of the move, which actually took longer than it should have because of the delays and misuse of time. So instead of a 3 hour move, I was charged $ 375 for 3.75 hours plus the $ 50 for the extra quarter hour … they took 4+ hours to get my stuff from a storage unit to a townhouse!!! And kept my money. Needless to say, I did NOT tip … I only felt bad for the guy who actually worked and used my time wisely.
First, I was quoted an hourly rate of $ 99/​hr witha minimum of 2 hours to move from a storage unit on Mobile Highway in Pensacola, Fla., to a townhouse (with one flight of stairs) on Creighton Road. I was told for every quarter hour afterwards, there was a charge (I don’t remember the amount, but it was reasonable) and that there was a $ 50 deposit to HOLD my move date/​time. Within a few hours, my credit card was actually CHARGED the $ 50, of which I had to pay the card company part of the balance by the due date, since my move was scheduled almost a month in advance. No big deal, right? WRONG. I was told at the beginning of my move that the $ 50 would be refunded and they took an imprint of my credit card number before starting to load the truck. Loading was efficient, although the driver was on the phone for a bit, but he continued to move boxes while talking. Then the drive across town was fine. I understood there was fuel charge and time to drive counted against me. I was fine with that. Then, once the truck was parked, things started off smoothly but the same guy who took a phone call earlier just disappeared! He was on the phone again sitting in the truck taking care of «personal problems.» When I mentioned this to his partner (who, by the way was amazing and worked his butt off alone), the hard-​working guy said he was in the truck dealing with «personal stuff.» I told him «it’s costing me money» and he nodded and said «I know. I know.» He eventually went and told his partner he needed to work. What was supposed to be a 3 hour job at the most turned into a 4+ hour job. I was then told as things were ending the final charge of $ 375.94. I gave a different credit card number for that charge. I recently checked my original credit card online to make sure the deposit was refunded the $ 50. It has not been. I still owed $ 15.50 (from having paid a partial payment last month). I called to see what the hold up was and was told the $ 50 went TOWARDS MY FINAL COST! Uh, what??? They charged me for 4+ hours and used the $ 50 towards it and the difference was the $ 375.94. THAT IS NOT WHAT WAS EXPLAINED TO ME AT ALL! Misleading company. DO NOT USE.

Misleading quote, overcharged and lied to. Read the reviews on google and on here and you should agree to go somewhere else, we sure would have if we did our homework and looked into to this company. Their practice will be legally looked into, curious to see how many people have been overcharged because of the practice of misleading customers.
UPDATE 1÷01÷2016: After filing a complaint with the BBB the company refunded the overcharge and stood by the quote that was emailed at the time of booking.

Don’t use this company!
The initial contact and sales pitch were good. They asked what furniture I had so I gave them the whole list and they recommended 2 men and said it should take no more than a couple of hours for this move of about 5 miles and that they charge by the hour with a one hour additional charge for getting the truck there and back. Their price for three hours was competitive with other moving companies that quoted a fixed price. NOW I realize you should NEVER AGREE to an hourly charge without an absolute cap of some kind.
A couple of days before the move they called to ask exactly what time I wanted them and told me they like to start as early as possible. I asked for 8:00 am and they agreed.
The day of the move at 8:30 they were not there so I called and the man gave me static saying if I’d agreed to an earlier time they’d already be there! Well, it turned out they were lost. When they arrived a few minutes later (after I talked directly to the driver and got him straight) they came in, looked around, and one guy literally snorted and said «this won’t take but half an hour».
To put it simply, they were incompetent and slow. They actually kept telling me «we’re professionals», but believe me it did not show. They did stupid things like turning furniture on its front side and sliding it on the floor! When I objected, one of the guys actually denied they had done it even though I was standing there watching them. One time he even turned back to the desk he was sliding and did it again! They told me to leave the contents in certain pieces, then proceeded to turn them upside down or on their fronts, thus scrambling the contents inside.
After about 3 hours getting it loaded they were finally ready to go, but said they were going to stop and get something to drink at a convenience store on the way. I believe they actually stopped and ate lunch instead.
It took them a couple more hours to unload the stuff. Somehow they managed to break only one thing, a desk I had told them was fragile, yet they did not take the care that even I, who am not a «professional» would have known to take with this piece of furniture. Still, I feel lucky that’s all they broke.
After they had the truck about half unloaded, they demanded that I pay them for the whole bill, which they estimated at another 45 minutes (it actually took a lot more than that). I was furious. They were holding my furniture hostage against my payment! They called the office and the man I spoke to insisted this was how they had to do it because he said «people like you wouldn’t pay otherwise». Obviously, I was not the first person to experience their «professionalism».
I have not expressed all the frustration and anger this caused or mentioned all the things they did that were unprofessional at best. What should have been a $ 400 moving job turned into something like $ 750 and took twice as long as necessary.
Do you still want to let them move you?

Things seemed to be going well until halfway through the move when my mother made mention of our storage unit needing to be moved to another storage unit. The head mover proceeded to tell us that not only did he not know about the storage to storage move, but he was not even told that we were on the second floor. So after I questioned him about what he was told he also asked me what I was told. I proceeded to tell him that I was told about a fuel charge, a two hour move time included w/​the truck, & them packing my stuff at an estimated cost of about $ 550-​$ 600 starting quote. I also told the head mover that the final price I was quoted was $ 850 – 900 for a «real world» (exact words of office representative) move, stating it would take an actual 5hrs to move & not two. The head mover was like, «No, ma’am, that is not true & this is going to take more than 5hrs because of the flight of stairs.» I said, «Sir, as God is my witness, I told both Chris & Frank that I had a 3bedroom 2bathroom apartment & a 10×10 storage unit that needed to be moved to another storage unit. I was told you all would even pack my stuff. I specificially told them at your office what I needed so there were no surprises for you guys as the movers & me concerning the charges. I was assured that $ 850 – 900 was the price so I agreed to the move since it was in my budget.» The mover was like, «No ma’am, it’s going to cost more.» I was angry & terrified & my mother was in tears. We were frantic. We had to have everything out the apartment by the end of our lease date. We couldn’t just stop the move right in the middle of everything! The head mover was like, «We can work the best we can & as fast as we can for the rest of the five hours. We can get the main stuff & leave the rest. I said, „Sir, let me explain something to you. I’m a disabled vet & my mother is up in age we can’t move this stuff up & down these stairs. The rent here is $ 1330 a month. My mom, her husband, & myself were dividing everything in thirds to pay the expenses. Her husband left her recently & her & I got stuck holding this place down until the lease ended. Plus in order to stay they are increasing the rent that’s why we are moving. It took what we had left to make it until the end of the lease & shut this place down to move, the other bit for the expenses to move into the new place, & the rest to hire you all. We don’t have it.“ The head mover asked, „Do you have someone to help you move?“ I explained that that’s how we ended up hiring All My Sons. The people who were supposed to help fell through.» Then one of the other movers overhearing the conversation asked, «Well, were you told that there is a 3% charge if you used a credit card?» I said, «No, I was only told that they don’t accept personal/​business checks.» The gentlemen was like, «Well, to let you know there is.» To top it off the wardrobe box we had planned on using was quoted at a price of $ 9.99 on the phone but was actually $ 19.00 according to the movers. We still ended up leaving a quarter of our stuff at the apartment because the truck was not even big enough to load up everything.
What a travesty! Had I have known about the charges up front things would have been different. If I would have been told about the charges up front I could have come up w/​the money before the movers were halfway through the packing, but I was not given that chance. I had to call my husband who is away on business to get the money. What makes things worse is that my mom & I were not able to move all our stuff & now I have to rent a haul & hire more help to move the rest. I went from a $ 850 – 900 charge to a final cost of $ 1365 w/​the job still not done. So it going to cost me the $ 1365 I spent with All My Sons plus the Uhaul & additional hired help as a result of the job being unable to be completed. This is bad business. I trusted All My Sons to help me get a job done. Now I have to pay someone else to finish the job. I’m very disappointed. I am connected with quite a few organizations as the result of being a disabled vet, and being a veteran I know quite a bit of military & people & I will make sure I share my experience that I have in encountered with All My Sons.

They started off alright after a small hiccup this morning that was handled because my other half is out of state. Then come to find out that we were told wrong about that they would pack up everything. Thank God I had a friend with me to help pack everything else at the last minute while they moved the big things down the stairs and a hour and a half into it they started to move slow. I understand that it is hard work since we’re on the third floor but if I’m going to be charged extra past a certain amount of time they need to do what they promised and what I’m paying for. We were lead to believe that our money was paying for individuals to pack and move our stuff to the storage space. My experience with the customer service end was not any better the two times I was able to talk to someone I was rushed off the phone after only one of my questions was answered in my attempts to find out more information than just word from what my bf was being told.
We ended up being charged for ⁴⁄₅ hours over because it took so long.
Long story short I had an awful experience. Never again.

Absolutely awful… TOLD me when they’d be by to pick up my stuff… lost the address for delivery and decided going to breakfast was more important than their job… broke things during the move… didn’t even make an effort to apologize… terrible customer service and overpriced… called to make an insurance claim and got brushed off by the same manager that was inflexible to begin with… took months to hear back… GO ELSEWHERE!