David’s Bridal

I was incredibly disappointed by my experience at David’s Bridal. They overbooked my appointment time. i would have been happy to have received a phone call to reschedule my time, but instead, the other bride and I shared a stylist. I was left in the dressing room standing in my underwear for long periods of time while the stylist helped the other bride. Finally, it felt that I was being rushed out while another worker helped the other girl, as well as our original stylist. I was gone in about 40 minutes after trying on 4 dresses. i was not offered veils or accessories to try on, while the other bride tried on at least 10 dresses with beautiful veils for each dress. It was a terrible first wedding gown shopping experience for me. Even though we found suitable bridesmaids dresses for my girls, I will not return to this store. I’m hoping one of the nice salons in Pensacola will be a better fit for me.

my friend whose getting married in 3 weeks received all the bridesmaids dresses in which one of the dresses was actually uneven at the bottom of the dress… and the zipper was broken. we flipped the dress inside out and the lining of the dress was destroyed messy and completely uneven… explaining why the bottom of the dress was uneven. now she’s having to pay 150 in alterations on top of the 150 dollar dress because Davids bridal wont refund us our money or alter the messed up dress. the alterations department won’t even return my phone calls… they gave me oil for the broken zipper and that’s all they’ve done. so unprofessional and i would tell any other bride not to use this Davids bridal!!!

Terrible! They treated me like I was an annoyance. It was my first time trying I dresses so of course I had no idea what I would like. They said i should find THE ONE within the first 3 I try on! I tried on about 7 dressed and they were so rude asking me why I couldn’t make a decision and said if I didn’t I would have to come back another time. I had about 4 girls working on me and I waited forever to try the next dress. I went to the MOBILE David’s Bridal and they are amazing! I would never recommend the Pensacola one to anyone! They just want their commission!

My niece has already wrote a review, but I wanted to make sure that I, as the bride, added mine. First, I have waited my entire life to be a bride. Like many woman, I have imagined what it would be like to look for «the dress» with my family. I made an appointment on the Friday prior for 1030am at David’s Bridal. When we arrived, we were helped by a junior associate named Betsy. She was very nice and sweet, but scattered and frantic. She did manage to find my paperwork but didn’t look at my list of picks that was attached and didnt ask me anything about the wedding. She said she would be helping us today and started to pick out dresses. She encouraged us to do look around and pick out any we wanted to try.
15 minutes later a shorter, older lady approached us and I heard you ask my mom, sister and niece «May I help you with something». TONE is a huge part of customer service and hers was nasty. I rounded the corner and said «Oh, Betsy is helping us». She looked at us and said «She is not helping you.» um… okay. I said, «oh, she told us she was and she has picked some dresses already. She told me that SHE would be helping us and she had me follow her back to the table to get information from us.
When I told her my price range (300 – 500) she acted offended and told me that the dress behind her that I liked was $ 1700 so that wasn’t going to be an option. She took some of my information and told me that someone else would be with me shortly.
We waited another 10 minutes or so while other associates passed us by, not making eye contact, not speaking to us. There were open chairs in the dressing room, no one offered my family members a seat or a bottle of water. No one said «we are so sorry we are so busy…» So we decided to leave.
As we were walking out, the short older lady said «We can help you right now» and I told her no thank you.
It is prom season and there were tons of little girls in there trying to find their dress. I get they were busy but I HAD AN APPOINTMENT! And… they lost not only my money for my dress, but the money from my bridesmaids dresses and from my finance suits and bridal party.
We ended up going to Bridal Suite on 9 mile, without an appointment. Maureen helped us there and I found my dream dress and guess what… It was even more than I wanted to pay but I DIDNT CARE because it was beautiful and the service was so amazing.
I was tempted to walk back into David’s bridal and pull a Pretty Woman. «Yeah, remember me? I was in here earlier and you refused to help me. Big mistake. HUGE»…
But I didn’t. However, I sure will blog about this, post it on facebook and spread the word.
What a shame.

we had a 10:30 appointment and arrived about 15 minutes early. Betsy immediately came to help us and we told her our price and the size we were looking for. she pulled a few dresses then told us we could feel free to look and find others we liked. we did this for about 15 minutes before a woman in her 40s/​50s came over and basically asked what we were doing. my mother told her we were looking through dresses and Betsy was assisting us with our appointment. the woman rudely said that Betsy was NOT helping us and then pulled us aside to talk credit options. after twenty minutes of losing Betsy the rude older woman who appeared to be a manager still hadn’t gotten us a room and the dresses Betsy pulled were nowhere to be found and no one collected our dresses we had pulled. there was only other one customer in the store (a walkin) and three or four associates. finally we decided we were sick of being ignored and decided to leave. suddenly the manager paid attention to us again and said they could assist us now but by then we had been in the store nearly an hour and what was supposed to be a lovely morning trying on wedding dresses with my family had become a nightmare of frustration and being ignored. if you go here don’t bother with an appointment, just walk in and try dresses on on your own. their customer service is the absolute worst!!!

I would never recommend DB after my experience, I went on a Saturday and the dressing area was crowded with at least 5 other girls and assistants all tripping over one another to look in the mirror. One lady stood on my dress while I was trying to get to a mirror. They have no platforms to stand on to view the dress. My sales assistant Gianna seemed very impatient and was not as helpful as I would have wanted. I felt tearful and upset leaving due to the lack of choice available. I had chosen 16 favourites (including 2 bridesmaid dresses) and they had NO Vera Wang dresses in the shop. When I first arrived Gianna told me they did not have 6 of the dresses I had chosen. I told Gianna my budget (roughly $ 1,000) and she then showed me a dress which was ($ 1,600).
Next we went into a fitting room and when she gave me a corset bra to try on and a slip, said to call her name and she would be back to help. I was calling and calling before my family outside said she was on the shop floor. That happened twice. Then when somebody chooses their dress they ring a bell and make a wish (tacky!) so Gianna shushed me when that happened while I was trying to explain how unsuitable the dress she had chosen was. Gianna was also snappy with my 60 year old mother when repeating something she had told me earlier about the tailor’s inability to alter a dress to my liking (when I left without a purchase the tailor magically changed their mind). Inside the changing room Gianna also talked down about the competitors that I told her I was seeing afterwards — she said they were expensive, unhelpful and that her own experience there had been terrible. such a turn off for me! Do your best and worry about your business rather than downgrading everyone elses!!!
I think I tried on 10 dresses and they all felt cheap. I had to ask 4 times for Gianna to get me a dress which I saw another lady trying on in the changing room next to me. The only dress which was acceptable and which I knew was not «the one» needed alterations and Gianna called this morning to see whether I wanted to go ahead with it. When I said I had bought my dress elsewhere she sounded very cool and shocked and didn’t offer a congratulations. NO — I most definitely would not go back for help with my bridesmaid dresses. I don’t know whether it is David’s Bridal overall or this assistant in particular but none of my family or especially I enjoyed the experience in the slightest. Pushy, impatient, snappy assistants to not make a bride feel special.

..was just browsing and getting ideas for gowns. The sales ladies are very nice and helpful without being totally pushy. I like that. In retail, there’s a fine balance between acknowledging a customer and at the same time giving the customer their space. I’ve mastered this art in my previous years working in retail ages, and ages ago. I’m glad it’s trickled it’s way down to David’s Bridal. You’re welcome.

My younger sister is newly engaged and we went to this David’s Bridal location for her to try on weddings gowns for the very first time. Of course we made an appointment and the lady that booked the appointment was very kind. Once we met the consultant that would be helping my sister, the mood was weird. Her name is Lauren. She spoke to my sister in a condescending way as if she should have known to have her shoes on before she put the dress on. Excuse me, but that is the point of a first appointment to try on wedding gowns. Lauren should have been more polite and helpful at the beginning of the appointment and not at the end when she was trying to close the deal and make a sale. Sadly, my younger sister did not feel so great during or after her appointment. I believe that if she received top quality customer service that she would have been in a better mood upon leaving. Throughout the appointment she seemed to be annoyed by my questions in regards to the gowns. She was rude by interrupting me and bluntly cutting me off when I was asking about a gown for my sister. She also breathed heavily in the tone that let us know that she was annoyed. When it was time for me to try on my bridesmaid gown she laughed at me when I told her my size needed. I understand that I am not the average size woman. I am petite and on the smaller size scale, but that is because of genetics. The fact that she was walking away and laughing confused me and I wrote it off as rudeness and unprofessional on her part.

David’s Bridal is in the same family of companies as Men’s Warehouse & Shutterfly. Pretty much, they are focused on many aspects of wedding attire. We had a great experience taking my sister dress shopping on the location on Davis Hwy. My sister’s consultant was Ashley — she was very helpful & polite, and really knew the inventory… which helped to speed things up!

I love shopping for prom dresses here. The price is good for the quality of the dress. The staff were helpful and nice. They had a good variety too.