Hot Head Burrito

Since Pensacola doesnt have a Chipotle, i decided to give this a place a chance. It isnt Chipotle but it will have to do unless i drive an hour for Chipotle. It is on the same basis as Chipotle but with a few more options, mainly sauces and peppers. The meat didnt look fresh and was bland. The sauteed vegetables were almost black from being overcooked. The chips that come with the combo meal were «eh» and seemed old. Will i return? Perhaps if im going through bad withdrawls from Chipotle.
P.S…would somebody please open a Chipotle in this town

Taco Bell has better food than this place! Actually I should still go there after eating here because I’m still hungry from the tiny overpriced nasty nachos

I am a weekday vegan and it’s hard to find many choices. I discovered Hothead Burritos while working at Navy Federal and love it. They make a veggie burrito that’s the size of your head. (They make a small that I have yet to try). I get mine with brown rice, black beans, corn with fajita veggies and a vegetable medley with pico del gallo. It is FANTASTIC and super filling. It could probably be two meals. I am now a regular and have had the burrito and a bowl so far. The vegetable burrito is my fav.

(Get the sauce to help the blandness)
Annnnnd now I know to pay attention to Unilocal reviews. Gave it the benefit of doubt and I regret it.
Went here today about noon, wasn’t slammed, moved pretty quickly, seemed clean and kept up. Staff was pretty responsive, not as friendly as I hoped but not rude so all in all good there… Let’s talk about the food…
Me and my coworker got it for lunch, we both got let down. The sweet tea is NOT SWEET AND NOT FRESH. Tasted sour almost. (This is the south, this is a serious crime)
The food was bland, we both got spicy (Barbacoa and steak) and NO flavor. The sour cream was runny, they don’t let the black beans drain completely before putting it on, again bland everything (even the guacamole) and when they offer the sauce (we didn’t try any of them) GET IT BECAUSE IT HAS NO FLAVOR OTHER WISE.
thank goodness for Taco Bell sauce in our drawer lol
Based only on the food we won’t be coming back. Again the store and staff were okay when I went. Nice try though.

I’m not in the vicinity of this place often, but I was reminded of my visit as I drove by today. I went shortly after they opened, although I don’t know just how shortly that was. I posted a picture of my ‘rito during that visit, though.
The line and assemblers were chaotic. I attributed that, at the time, to the inexperience of both staff and customer. The first time that I visit a place that’s set up with a cafeteria-​style line and a menu board, I can be indecisive and hold up the queue… figuratively, of course.
Lots of choices. Maybe too many choices. I got the steak with rice and beans. That was a good thing, because I was hungry and there wouldn’t have been much to eat without the rice and beans. The burritos are huge, but skimpy on meat.
The burrito was impossible to eat as a pick-​up item. Upon the first bite, it started falling apart. Probably due to the manner in which they ladle beans and bean juice on top of the thing, making the roll a sodden mass. I had to go find a knife and fork, which made getting a decent sized bite improbable.
Save one, all of the sauces are based on what is best known as «Thai chili sauce,» which is to say that they are cloyingly sweet and totally unsuitable for a burrito. The level of heat claimed on the menu board is optimistic, unless you just got weaned… the hottest level is about as hot as Crystal hot sauce, with the extra, added «bonus» of the disgusting sweetness provided by the base goop. Seriously, some people of dubious taste might enjoy high fructose corn syrup in their burrito, but I do not.
After the additional consternation of tasting the puke-​inducing «hot» sauce being heaped on top of the frustration of eating a pile of rice and beans in a basket with a flimsy plastic fork and knife, I went in search of a manager. I kvetched a bit, diplomatically of course, and he produced a sauce that was actually hot. I think that this was a sauce that they add to the Thai crap to make the «hot» sauce on the menu board. I departed with rivulets of sweat meandering down my scalp and credit that moment as the only thing that kept my visit from being one star. Yes, I’m that shallow when it comes to my gastronomic preferences.
I drove right by this place hungry today. I will not say that I will never go back, but it will take a trusted friend to convince me that Hot Heads increased the quantity of meat in their burritos and got rid of the incredibly bad sauces. Unless they start selling lumpia and/​or egg rolls, which are the only two things for which that Thai chili sauce is appropriate.

Bad experience at Hot Heads.
Employees seemed confused about what they were serving. Food was plain. Chips and salsa were a bummer.

I’m shocked by the poor reviews.
As a person who has a strong affinity (addiction) to Chipotle and has been suffering like a crack addict at rehab, my wife brought me here.
Skeptical as I was after being told Moe’s was basically the same thing – far from it in terms of flavor and quality – I give this place 5 stars. It is NOT Chipotle, but it is the same basic formula with a few changes.
The meats each have a spicy option, which is something Moe’s is sorely missing. There are plenty of sauce options. The barbacoa is satisfying, as is the rice and tortilla.
The quality is in line with the price, which I will say is below Chipotle’s culinary excellence for the same price. That being said, there is room in your Mexican restaurant for this restaurant as well as your current favorites. This is a business that deserves to succeed.

If there was an option to give less then 1 star I would! I tried this new location out thinking that it would be comparable to a Moe’s but no where close to a Chipotle.
Keep in mind I eat Mexican food ALL the time so my hopes were to add this place to the rotation. That’s not going to happen.
The food is wayyyy overpriced for the quality, the staff needs WAY more training. The staff is not good at explaining the menu at all.
They serve Pepsi which is like a death sentence for me and the kicker. You have to ask them for any type of salsa to put on your food! No self serve option like Moe’s which is a total pain as you have to get up and ask for more. The chicken tasted like I was eating boiled dark meat chicken and you get no side of chips. Which I guess makes sense now as you have no salsa bar to pair them with.
Overall, I was very very disappointed and will not be returning. I will go to Moe’s until Chipotle opens next year.

I really don’t understand the poor reviews. Everyone I encountered was friendly and helpful. Horrible reviews from everyone else. I’m still wondering why. Both of our burritos were full of flavor and didn’t fall apart. Ignore all bad reviews on this place and give it a try!