Collision Center Of Peoria

I had an accident that caused a lot of damage underneath the car and the whole front end needed to be re-​painted as well. Collision Center of Peoria and especially Caleb were wonderful! They coordinated everything with my insurance company, there is even rental car available onsite. Caleb called/​emailed me everyday with updates and photos of the progress. My car was ready ahead of schedule and looked great. The paint job looks amazing, and my car has a difficult to match silver metallic paint. I would highly recommend Collision Center of Peoria and be sure to ask for Caleb.

We had an accident that resulted in damage to my radiator and air condenser. Collision Center of Peoria was great! They were helpful and communicated with our insurance company and kept us up to date on my vehicle’s progress. It was done right on time and I was very impressed with the quality of work. I would definitely recommend this place to family and friends!

They worked on my 2013 Acura ILX and I was very impressed with the quality of the work! Fast service and Amanda was very communicative with me about the entire process. Customer service is great. I hope to never need any future repairs, but should I need to, I will definitely return.

I had a student crash into my 2016 Ford Fusion. I had it repaired at Peoria collision over thanksgiving week. They did a great job, came in under their estimate and finished on Saturday. When I ran into trouble getting all I needed to pick up my car, Caleb stayed two hours past closing to make sure I got my car back that day. Couldn’t be happier with all the folks at Peoria Collision Center. Will recommend them to anyone & plan to use them again should the need arise.

My wife was at arrowhead mall and some one keyed her car real bad. She was so sad. We could not afford to fix it for a few months. I got a few bids from different places. These guys came in with the lowest bid! I know the ford dealership uses them so they are good! They have a lifetime warranty on the repair. Long story short, they stuck to their bid and did a great job! Thanks Collision Center of Peoria! My wife is happy again!

I was involved in a minor altercation with my vehicle, so I took it to The Collision Center of Peoria where I received nothing but the best service. Professional, knowledgable, conscientious, and committed are just some of the words I would use to describe my experience with Production Manager, John O’Neill and his co-​worker, Catherine. John thoroughly explained the process and the time frame involved. My vehicle was repaired promptly and efficiently, and it looks as new as the day I purchased it. I highly commend the Collision Center for having such a wonderful, productive staff, and I would highly recommend them to anyone. Thank you to John and Catherine and the rest of the Collision Center Staff. Keep up the great work !

Got in a minor fender bender and took my car in to get repaired. It needed a new hood and it needed some internal repairs under the hood so I understood it would take a while to get all of the parts and what not. However, it took three weeks. I’m pretty sure it just sat on the lot the first week. They kept telling us when it would be done and then we’d call and they would keep postponing the day. Finally we call and they say oh it’s over at a local dealership getting one last part go ahead and call them and see if they’re done yet. So we call them. They don’t have my car and they have no idea what we’re even talking about. So we call collision center back and they realize the car is actually still on their lot and they just haven’t had anyone to run it over there so we would have to wait another day or so.
So instead, we have to run over there before they close and take my car over to the dealership ourselves! The people at the dealership were quickly able to help us with the part it took no longer than 10 minutes. So then we drive the car back to collision center and we pay and think we’re all done with them…
Once we get the car home and really look at it we realize that the entire hood doesn’t even fit right at all! There’s a gap between the hood and the bumper and the headlights. In addition, there’s some kind of issue with the power steering which was a problem that never existed prior or even immediately after the accident.
We went in and spoke with someone and had him take a look at it and he got us nowhere and seemed like he knew nothing and didn’t seem apologetic or willing to help. He said he would «call someone» and «search around online» to see what’s wrong with it and give us a call back. He also said the thing with the power steering was normal even though there is clearly something wrong.
Might have to take it in again and couldn’t be more irritated. We have taken many vehicles here before for repairs and we will not be returning any time soon.

I took my wife car for repairs due to swipe side collison. They assign this girl Mariah coordination of the repair. The communication was very poor I was having a hard time getting in touch with her so I can get updates on the repairs, she never answered my phone calls after a while she will live me voice messages on the progress after I complain about. The car set in the shop for a week due to their miss communication with the insurance compamy not bein any work started. When the car was done the paint had some paint drips so the take the car back to repaint it. When the car was done again the foot rail fall while my wife try to get in the car took the car back and put new clamps on. The car also had aliment problems or the frame bent because the car was pulling to the right I took the car to nissan who did the mechanical work but they say the alignment is fine. Car set in the shop for a month I ended up buying a new one. I will never take any car there for body work that is just me.

Wow second update… That’s a first for me. Anyway, my new bumper popped out of place from AZ heat (my best guess) and the pearl white paint from my bumper to my fenders does not match only a month later. So much for all those additional charges the shop justified as needing to blend the paint to match!
We will be taking it to a new shop to have the mistakes fixed.

Update: STILL getting e-​mail alerts stating my car is in «clean up process» even though we picked it up over a week ago. AND sadly will have to take it back. Paint job is horrible. Overspray everywhere. Feels like someone tossed sand at it when paint was wet.

I would be giving this place no stars if I could. I thought taking my car to a dealer would result in the highest quality work. I was so wrong. First, their customer service is terrible. I had to follow up over and over again over the 10 weeks that I dealt with them. There were multiple instances of not getting called back, not getting return emails, not getting documentation emailed to me like I asked… I could go on and on. They did a very large amount of body work. After having my vehicle for 3.5 weeks, I finally got a call to pick it up. About an hour after that call I received another call telling me they had failed to properly check the washer reservoir (which was damaged in the accident) and never replaced it. I had to make another appointment to take the car in to have the reservoir installed (which they never called to tell me the part was in and again I had I follow up myself). When I took the car in the second time, I repeatedly told them I was not happy with the way the good was fitting and asked at least 3 people to make sure they looked at the hood. Upon picking it up the next day it came to find they never looked at the hood. Too upset to even bring to their attention at that time, I called and spoke to a manager the next week. After taking the car in a third time it is finally fixed fairly well (they nicked the hood re-​installing it which I will be calling about today). But even dealing with the manager I didn’t get called about my vehicle for 5 days. I guess that is what I get for dealing with a multi-​billion dollar company that doesn’t care about losing one customer. Don’t take your vehicle here. It will only be a headache for you!

I went here to get a estimate which they did. Let me tell you I would be giving them a 5 star being very nice and answering any questions. until I was ready to get my car fixed.
The main lady told me I needed to call Angie to set up a appointment so I called and left my number. I called the next day to schedule no answer and left my number. then I called again still no answer or call back. This has been over two weeks can you believe I’ve still yet to get a call back. So I took my business elsewhere. BOOOO