David’s Bridal

I love this place! I came in looking for my wedding dress and everyone was so eager to help. They really made me feel like they wanted me to be happy and not like I was just another client. Brianna and Katelynn went above and beyond to make sure I was happy, and very professionally dealt with my very hard to deal with family. I would recommend both of them for anything, I will be returning to this store for everything I need for my wedding.

I will start by saying I did find a beautiful wedding dress here and purchased it all within my budget. The service I received that day was also good… not great, but acceptable during that busy time of day. I originally went there because I assumed they would have a bigger selection than other places, but that was completely wrong. I wanted a dress with a lot of lace… that was my only request, and they had TWO to show me.
Because of the poor service I received when picking up my gown three months later, I decided I was definitely NOT letting them alter my dress. They were hesitant to let me try on my gown again (???) and they told me it would take 4 – 6 weeks from the date of my fitting for me to get my dress back. It just seems as though they don’t care enough about their customers to strive for better service. I won’t be returning for bridesmaid dresses or any other special occasion in the future.

Sat on wait on the phone for 20 minutes just to find out if they carried a particular dress in their store. Which they didn’t, so I won’t be able to even see the dress I want for my bridesmaids. They don’t have swatches for you to look at either. What a waste of time.

My Daughter and I had the best experience while shopping for her wedding dress. David’s Bridal was the first store on our journey to the right dress. From the moment we walked into the store we felt welcome. The stylist that helped my daughter that day was so wonderful! Shelli knew everything about every dress and was so sweet and friendly! Shelli made the whole experience a memorable one for her and the rest of the staff spoke as they walked by. I highly recommend David’s Bridal!

The customer service is a JOKE, how David’s Bridal in Peoria is even still operating is beyond me! My mother came in to look for Mother’s dresses and not one person ONE person of the many employees that apparently were malingering about the store offered to help her in any way. What a disappointment for your business! Ladies if you want exceptional customer service and good quality dresses go to Country Bride they will not disappoint. All my bridesmaids purchased their dresses at Country Bride, great service and timely delivery.
I will never recommend Peoria David’s Bridal to anyone ever. In fact I’m not even sure that anyone from their store reads these reviews to attempt to improve service.

I went to try on wedding dresses. It was my first stop. I was nervous and didn’t know what to expect. I brought a few friends with me. The woman who helped me was nice and seemed really interested in what I was looking for. I showed her pictures and she acknowledged what I was going for. She told me that in the 90 minutes session I would probably get through about 6 or 7 dresses. Then told me to start picking out dresses on the racks. She didn’t provide any direction on where in the store I might find what I was looking for and she disappeared. I felt like I had to find dresses fast so I would have enough time to try them on, the problem being I had no clue where to start. It would have been nice if she could have a least directed me to a few dresses; but no. Eventually I think I tried on 10 dresses that were picked out by my friends; all in the wrong size of course. Lol! She wouldn’t even attempt to look to see if they had the ones I liked in the correct size. We got through the dresses and I ended up really liking two of them. She went to look up the availability of the dresses and came back to tell me I had to order today to get either of the dresses in time for the wedding (a year away). Pressure! I declined to order that day and left without a dress. I checked out the website and the dresses could be delivered within a month. Not cool! Basically all this woman did was be polite and zip up my dresses. Ugh! I still may order the dress inspire of the lackluster experience.

We visited this store for our scheduled appointed on a Saturday morning. We did have a large party, and im sure Saturday’s are busy days, however I was, VERY displeased with our service. The consultant while very capable, was very cocky and said out loud that the bride could only try on four dresses. After the mother of the bride told her they would try on more dresses or go elsewhere, she did find a few more styles. She also could be seen rolling her eyes with another employee in the mirrors. The bride chose her favorite of the few she had tried on and then was pushed into walking down an imaginary isle. The dress was too long and they didn’t have a platform for her to see the true silhouette of the dress. They were asking for a commitment without her being sure of what she was even getting into. We decided to wait before any decisions. We found a different shop who was much more accommodating and pleasant. She purchased her dress from the other shop that afternoon.

I made an appointment at David’s Bridal to find bridesmaid dresses. When we showed up to out appointment our consultant Marissa was still busy with her previous group (also looking at bridesmaid dresses). No big de, right? Surely she will finish up with that group soon and help us? Nope, an hour later she comes to our group and says «I’m sorry your appointment time is up, I won’t be able to help you anymore.» I’m sorry, I don’t remember Marissa helping is AT ALL. Marissa didn’t even have another group after ours that she was helping; she was just standing around the shop ignoring my group. I’m not sure why David’s Bridal makes a big stink about you HAVE to make an appointment in order to look at dresses, because they surely didn’t honor our appointment time.

I work for Davids Bridal in Baton Rouge, La. I have been with the company for almost four years. I love it. Best place to work for. My child hood best friend, Genenda Milloy, lives close to Peoria, il. I would have loved to been her consultant. But we live too far apart. I just wanted to thank Marissa for helping her. She did an amazing job. Gen can not quit raving about her! She hopes that Marissa will be helping her with bridesmaids. Thank you for making her so happy!

(Original) While I haven’t heard the best things about this place, I had a great time :) They had all the favorites dresses already and pulled out for me when I got there. My attendant was extremely helpful but not pushy at all. She did have some great suggestions (added a belt), They don’t get 5 stars because the dressing room walls are in a desperate need to be painted. It only bugged me cuz its all I could stare at while being laced into dresses.
(Updated) well they lived up to their (poor) reputation. They called me endlessly for no reason. Misplaced and switched the information on everyone of my bridesmaids dresses. Our information in the computer was never fixed… ever. During a fittig, the attendant knew nothing bout fitting a plus sized dress and was quite short with me. She simply told me I needed a bigger dress and walked away (I did not). Its too bad their service is so poor because I loved my dress and the price was good.

I went to David’s Bridal recently to try on wedding dresses. Caley was my consultant and she was awesome! She was super helpful, nice, cheerful. She asked great questions and suggested good accessories. She let us pick some dresses and suggested some of her own too. I brought 4 other people with me and we had plenty of space. I didn’t end up buying my dress from here because I just didn’t find the one, but we had a great experience.

Much thanks to this amazing team! I was in a bridesmaid hell and needed a dress asap! Not only were they able to help me, they made me feel great and were very fast and efficient. Anna Marie was so nice and listened to my story without complaint! Ps — brides please don’t have your bridesmaids order their dresses from China!

Ok… so I’m not saying DON’T SHOP AT DAVID’S BRIDAL… but I have had a very unsatisfactory experience with them (and I’ve heard others have the same type of experience) that I think every bride/​groom/​bridal party should be aware of before committing to a chain store like David’s Bridal. I ordered 5 pairs of shoes from them, and they were supposed to be dyed at the store… a seemingly simple order. Instead of registering each shoe under my bride’s maids, they put them all under my name, so none of my bride’s maids were notified when the shoes were in, so they could try them on before they got dyed. And, whenever I was on the phone with one of their reps, I had to relay the same story that I had five bridesmaids and these are the shoe sizes that need to be held before dying, so they could try them on etc., and once, I was literally told «yea, I can’t find the shoes right now, but I’ll make a note here and tell someone to do it» Then, after I hadn’t heard anything from David’s for 6 weeks or so, I called to ask if my shoes had been dyed. The rep said, «Yes, we have one pair for Emily Schoon that are dyed.» I replied, «No, you should have 5 pairs for Emily Schoon that are dyed» She said, «oh yes, here they are. They’re all dyed except for one pair that says you want to try them on first.» After «thanking» her for not letting me know my shoes were available, I said, «yes, that’s for one of my bridesmaids. She’ll be in soon to try them on and then you can dye them.» Within the week, my bridesmaid went to try on her shoes and the STUPID STORE DYED THEM. It wouldn’t be such a big deal, but once the shoes are dyed, you cannot return them, so my bridesmaid would have had to buy a second pair. Luckily, they fit, and she took them home. I went to David’s this morning to pick up the rest of the shoes. I got there, and one of the pairs hadn’t even arrived yet… which I don’t understand since we ordered them all at the same time. I said, «I have 5 shoes registered under me. One pair has already been picked up.» I said there may be a sixth in the system because one of the women in my wedding recently bought her shoes over the weekend at a store in MO. She came back up with 3 shoe boxes. She said one of the pairs had yet to be delivered, which I naturally thought was the pair that was ordered in MO., but no… it was the pair i had ordered MONTHS AGO. She said, «well, we have six in our system.» I asked her to read off the sizes to me… and she only read off 5 sizes. I said, «No, that’s five shoes. Five. The sixth must not be under me, and that’s fine.» She then proceeds to open up each box and she goes, «Oh, it says here you want to try these on before they’re dyed?» I very calmly explained that no, I had tried them on over a month ago, and they were supposed to be dyed. The shoes with the note weren’t even my size. They were for a different bridesmaid that never wanted to try on her shoes before the were dyed. She got to my shoes and goes «Oh, well these aren’t dyed the same». I just stared at her… I had no more words. She showed me my shoes, and they are a tad lighter than the rest, and she offered to dye them again. I asked if she could guarantee that my shoes wouldn’t be two shades darker than the rest… which she couldn’t, and since it wasn’t that noticeable of a difference, I took the shoes as is. She asked if I wanted to have my last bridesmaid try on her shoes before the were sent to be dyed, and I had to say «I want to take care of everything while I’m here, so I don’t have to deal with this anymore.» and she looked at me like I was the rude one! The kicker is, I never paid (and neither did my bridesmaids) for the dye job, which costs extra after you purchase the shoes. David’s Bridal is SO UNORGANIZED that they are LOSING THEMSELVES MONEY. Beware: they’ll treat you very nicely before you buy something, but once you purchase something, they don’t care or communicate with you about your purchase. So, if you’re thinking of going to David’s Bridal, shop around first. You will find better styles, better prices, and much better customer service somewhere else.

Terrible service. I was told to add favorites on-​line prior to my appointment. When I got to the store, I was told that they did not have 75% of my favorites (when I could see half of them on the sales floor with my own eyes) and that they are not affiliated with
(not sure why I needed to add favorites then). The associate did not listen to anything I said; whipped out 3 dresses that I did not like and proceeded to force me into them.
My mother picked ONE dress that she knew I would like (which I did) and associate told her to put the dress down and to sit down (not kidding). My appointment was supposed to be from 4:30 to 5:30 or 6:00 however my «helper» was off at 5:00 so she made sure we were out within 30 minutes.
We returned a week later for an appointment to look at bridesmaid dresses (trying to give them another chance); we were there for 45 minutes without a single person asking if we needed help.
It was a terrible experience and NO bride (especially new brides) should go there.

Poor selection. I went with my bridesmaids looking for short chiffon dresses; they had 3 styles. THREE. in the whole store. Honestly, they’re not really even cheaper than other places. We went to a different store and got 4 different dresses which were all relatively the same prices as the ones at Davids Bridal. Also, the girl working with us was relatively unhelpful and uninvolved. Not to mention, the dresses that my girls tried on were completely wrinkled. Where’s the pride in your presentation and product?

Always a bridesmaid, never a bride but in this case I am glad! No wonder getting married is so stressful with places like this to deal with. My poor friend really went thru it with this place. First, they talked her into buying her dress a size too big «because you can always take it in but you cna’t let it out!» well most brides LOSE weight before a wedding so of course her dress needed $ 300 worth of alterations to take it down a whole size, when she could’ve just bought the correct size. Total scam on their part! Then she let us (her ‘maids) picj any dress we wanted in her chosen color, green. We could all go whenever was easy for us and get them as our schedules/​wallets allowed. Well, that worked great except for the ‘maid who ended up with a PURPLE dress because that’s what the associate told her was the color. Then they tried to not take it back when the bride went in with the ‘maid to see what happened. Like one of her bridesmaids was going to be a different color than all the others!!!
Also, they SELL you the color swatches that match the dresses. Yep, the dress is $ 400 and you have to pay another $ 2 for a swatch to match some shoes to. This place has NEVER heard of customer service. I’d rather buy my (eventual) wedding dress on Ebay-​I would probably get treated better.

I am getting married this August and since I am on a budget I went ahead and went with David’s Bridal. If I knew then what I knew know, I’d have paid more to go elsewhere.
The first time we went it was just for me and they were so kind and helpful. They helped me try on the different dresses I had selected and made sure I was comfortable. I ended up buying a dress that day and it went on the store credit card.
We went back a couple of weeks later so my mom and my bridesmaid could try on dresses and I had decided I wasn’t sure on my dress and had seen a couple online I wanted to try on. Once they heard that, they started to become very rude and ask «do I not like my dress anymore», why do I want to try on others, etc. They finally let me try on more but they would not help me try them on at all. I had my mom in the dressing room with me helping me with them. So then my bridesmaid was trying on dresses and they were no help there either. We went and found the dress ourselves and had to help her into them. Then it was time for my mom to try on the dresses she picked and even though the store was relatively empty, they told her she didnt have time to try any on. We argued with the lady for a few minutes and she went to talk to her manager and they finally agreed to let her try hers on.
Then they also told us they would call when our dress came in, which would have been January 09. Well first week of February we call up there and they inform us that my dress had been in since begining of December. We asked why we hadn’t gotten a call and the saleslady just laughed at us and said she didn’t know why. So then they agree to hold my dress there until my fitting appt which was scheduled for beginning of March. They called my probaly 4 – 5 times that month asking me why we hadnt picked up my dress yet and if we could please come get it asap. But then I would call them back and they would be a-​ok and the dress was fine.
The next time I went up there it was for a fitting and that went relatively well since it is kind of a different area.
Finally in May we ordered the bridesmaid dress after another fitting with basically the same results as before.
There were a couple more instances in between all that but that was the major stuff.