Enterprise Rent-A-Car

Close friendly and great customer service doesn’t get much better then take this days! The total experience was well worth it if you do every need to rent a vehicle Enterprise is #1 on my list. They above and beyond to fill the customers needs from the time you walk in to the business until the time you return the vehicle. And it doesn’t stop there just when you think your done and ready to leave they offer you a ride to home plus a smiling face and a thank you’

I was a little disappointed at the choices of cars when I arrived right when they opened. I had also booked over a month in advance and requested a Volkswagen Jetta, what I received was a Nissan Sentra. The equivalent was fine, but the car ran like it was due for maintenance and the sensor kept going off for the tire pressure, even though when I checked the tires the pressure was fine. When I arrived to pick up the car, a woman was exchanging her vehicle because it had tire issues, so I don’t think my experience was an isolated issue. I rented a car because I wanted something comfortable and reliable to travel to California and back in, without having to put the miles on my personal vehicle. The other issue was they have several people behind the counter, but only one person checking in and checking out customers. The wait time would be less, if they used their staff more effectively. Other Enterprises I have rented from had a better vehicle selection and the cars were better maintained, so I am going to assume that it is just the 91^st ave and Bell location, in Peoria
, AZ that has these issues. Enterprise has in the past always been fast, curteous, reliable, and offered the best prices. Therefore, I would still recommend Enterprise as a rental choice, just maybe not this particular location.

Here’s the thing… I am a big fan of excellent customer service and Enterprise has certainly provided me with great service. I was given a rental because my dealership had recalled my car for safety issues. Enterprise issued me a Ford Expedition, which is a very large, but very luxurious SUV. The vehicle was far too large for me, and after a week I was kind of fed up with driving it. I called Enterprise and asked if I would be able to switch vehicles, and they were more than happy to give me a smaller, more fuel efficient car. This was done quickly, with very friendly service. The whole experience was great.

Very friendly and professional. Nice crew

On a recent trip to Glendale our Enterprise airport rental car developed electrical problems due to the intense heat of 107 degree air temperature. We limped into the Peoria branch to get help. The Assistant Manager Greg Rozmarin came to our rescue by swapping our car out with a similar vehicle and contacted the Airport branch to inform them of our problem. He saved the day and our trip to town for an important family reunion. This is why we ALWAYS rent from Enterprise, because we have come to expect great service.

No problems. Very quick and easy.

They seem very friendly and accomodating. I like the fact there was no up selling and a lot of games.
I got the car I requested and they actually will pick you up and take you back to your original destination if requested.
Marylyn was extremely polite and professional.
At the time we were inspecting the car we had a down pour and she noted the fact on my contract, thank god because when I got the car out of the rain I noticed a bunch of scratches on the car, I can’t believe customers treat cars they don’t own this way. The exterior of the car looked worse than my 2002 jeep, I mean way worse.
BTW I did call Marylyn and she made notes on my contract.
At this point in time I would definitely rent from them again.

This place was crazy busy both for check in and check out. Expect a 30 minute wait in line on a Sunday morning for rental return or pickup. These employees seem to be overworked and underpaid, but they were still friendly nonetheless.
Also worth noting, was traveling to California with the rental so I stopped in after I got the keys to use their facilities before I hit the road. When I walked into the women’s restroom (1 person with locking door type), the door was unlocked, and there was a male employee in there just finishing using the restroom. Not sure why he didn’t lock the door but it was really awkward because we passed each other in the room. He left very quickly, likely out of embarrassment, we appologized to each other and he mentioned that the men’s was broken, but i couldn’t help but notice that he didn’t even wash his hands … EW!

Picking up the car was quick and the car was great. Checking back in at the end of the rental was fast. Since it was covered by insurance, paperwork was minimal.

Conveniently inside Collision center of Peoria. Staff is nice. Got my rental was on a quarter tank. Return with a quarter tank. Nothing else to say. I had my company account which made process super easy.

The service here is great. It takes a good ½ hour to 45 minutes to pick up the car so plan accordingly. If they are really busy, it could be even longer. They take their time to go over the car and insurance options with you, which I appreciate.
Drop off is a lot faster. 10 minutes max. They have never been pushy or picky with me. Super easy process and very nice cars in my experience. I will use them again.

Easy to deal with and really friendly staff! In n’out with no hassle! Recommend them for sure!

Enterprise suffers from the strangest notions of customer service in the world. Let us just leave it at that.
It is a car rental, nothing more, nothing less… but the amount of time it takes to get in and out of there is staggering. And mind you, they are not understaffed. Quite the opposite… they are amazingly overstaffed. My suggestion to them, AUTOMATE. Reduce some headcount and deal in volume rather than trying to form lasting relationships with clients. Seriously, it’s just a car man… I am renting it, not buying it.

This place was horrible!!! Do not use them! The «assistant manager» TARA was the meanest and rude person ever! They have horrible customer service and refuse to answer any questions.
DO NOT USE THEM EVER! BEWARE!