EZ Stor Mini Storage

I was helping a friend at EZ Storage not long ago March 2016 approximately and all of a sudden management came up whoms name I found out later to be steve, anyways he came up and because we were taking a break, he told my friend that she had to leave and that she was loitering. that was not true, we were simply digging deep into the storage unit to find some documentation that was much-​needed, but we didn’t argue and we went downstairs and left upset. The next day we came back and I’m down the hall waiting for the elevator when all of a sudden I hear a lady yelling at my friend about using the garbage in the bathroom. She was saying that my friend cannot use the garbage even though she pays rent. I don’t understand that and it just doesn’t make any sense. since then the bathroom has been locked and my friend can no longer use the bathroom which is for customers. Today I witnessed an ignorant management telling my friend that when he leaves even though the bathroom door is locked it’s not his problem and it is going to remain locked. How rude an ignorant can anyone be especially in the place of business where customers are supposed to be right Within Fair means. I dont want to get anyone in trouble, however, my friend doesn’t deserve this type of treatment and I’m afraid she will suffer the consequences that I feel with no doubt will transpire from this. I wouldn’t send my worst enemy to this place for the treatment by management is disgusting and Despicable. I can’t believe they even have jobs and I’m not the only one to share this opinion and this is not the only story that I witnessed or heard it’s just that it involves a close friend of mine. FYI she has-​been a customer there for almost four years now. What’s wrong here?

Awful customer service and support. I’ve been renting there over a year and usually pay my bills a few months in advance. When I was 3 weeks late in paying they charged me a fee plus locked me out. I hadn’t known I’d be unable to access my belongings so after I paid 2 months up front I went to pick up items for my baby. They would not allow me to enter and the attendant simply said too bad. Now I will try to get my advance payment back and find a new company ASAP.