Four Points by Sheraton Peoria Downtown

I am very unsatisfied with Four Points lack of response to their customers. My fiancé and I planned out wedding for June 2015 at the hotel, signed the contract, and put down a security deposit. When we tried to get in contact with them a few weeks later, no one answered the phone.
Ultimately we found out through a news paper article that the hotel would not be opening until fall of 2105, after our wedding date. I have submitted two complaints through their website and still have not been given a response in regards to returning our deposit. I would not recommend Four Points to anyone and would give it no stars if I could.

With a fine view of a sleepy downtown, the Sheraton has a lot to live up to. Especially since you’re paying $ 100 a night in the middle of nowhere.
While the reviews claim it to be renovated, I’m not buying it. First off, I walk in the room and there are no light switches. If every room came with a Clapper that’d be fine, but instead you’re left to feel up the wall awkwardly then realize there’s no light switch. I went to take a shower and it took a decent amount of time (5+ minute) for the water heater to warm up. I called the desk and they said they’d send maintenance. 15 minutes later, with cold water still running, maintenance never showed. Called the desk again. After 45 min from my initial call the maintenance guy shows up. Apparently he had to restart the boiler. Couldn’t he have phoned the room to tell me so?
Additionally, the sheets on the bed are a little coarse. If you’re used to Egyptian Cotton with thread counts well over 400, you’re not going to find it here.
Asides from my gripes, one nice feature was a good size natatorium. The hot tub wasn’t anything to write home about, but after a long day of hustling around Peoria it’ll do the job.

So disappointing and unprofessional for not calling me when they decided to close for renovations until October, 2014. I have a reservation during this time frame and no one called to let me know I need to find another place to stay. If a friend did not tell me, what was going to happen? Was I going to show up for my 3-​night stay in March, which I do every year at this time, and have no where to go? Horrible management. I will never stay here again.

Was planning a trip to Peoria, and had friends staying at Four Points for a convention. Let’s not go into details, but, items were stolen from their rooms… that’s right, ROOMS. And even from the conference room. Bugs in one room, and shall we say, people roaming halls that were not guests, or even invited by guests? At least on one occasion, strangers walked into a room thinking it was theirs… with a different room key. I’m trying to be polite, because I had heard good things about Sheraton Hotels. I’m thinking I should avoid ALL Sheratons if this is what they are as innkeepers.

Where do I begin? My fiancé and I walk up to the room, the door is open. I thought it strange but thought perhaps they just forgot to close it. Nope! We discovered later that the door didn’t lock on its own. When we brought it to the front desks attention they didn’t seem the least bit surprised. They set up the plastic cups for you to use. two of the cups were wrapped the third wasn’t and had a bunch of grime in it. The pool was freezing, went to go warm up in the hot tub. It was luke warm. The bathroom definitely needs remodeling. The shower water was either scalding or luke warm, no in between. If we ever go see a show again at the Civic center, we won’t be staying at the four points!!!

This Four Points feels like a Clarion Inn done up. For the discounted Hotwire price i paid, should have had slightly more comfort. A bit run-​down and antiquated. Front desk was friendly though the room i had reserved was not available and she wanted to put me by the pool– when i said ABSOLUTELY NO– i don’t want to stay by the noisy pool– i am here for work and i need to rest– she pretended like she was doing me a favor by putting me in a «suite» on the «executive floor.» The room was nothing special– maybe slightly above average (for a motel).
Bennigan’s connected to the Four Points doesn’t help with the «class» factor– in fact it cheapens the Sheraton to a trashy hotel.
I was comfortable in the room, it was clean.
The heater worked upto 90– which i am grateful for– since i am always cold!
the wifi had a pretty strong signal
parking was easy
location is ok– right in downtown (where there’s not much happening), about 15 minutes from the airport but close to the highway.

Ugh. I wish there were more things to like about this hotel. I can’t even fit all the bad stuff into one review, but here are some lowlights:
–in my bathroom there is a gaping hole filled with brown mold
–my key card stopped working four different times. Desk: «Don’t keep it near your phone.» Hello, it’s 2012 — solve your problem
–I asked if a soup was vegetarian, was told yes, and was delivered a soup covered in bacon. Actually I gave them the second star just because they handled this so nicely — called to apologize, brought up a free dessert — but they STILL couldn’t understand why I didn’t want the French onion soup instead. After all, it’s just got beef stock, no «real» meat
–my room is not dirty, but it’s dingy and beat up — patched wallpaper, weird ceiling stains, scratched toilet that LOOKS dirty which is unappealing even if false
–no plugs on the nightstand
–that stupid thing most hotels do where there is a sharp pointy handle on the desk right where my stomach leans. Actually had to unscrew handle with a butter knife
However, the staff is very sweet, and the hotel is pretty convenient to the convention center (why I was here), and the wi-​fi and parking are free, and the climate control is pretty good. I guess.

Nothing special, but worked for us! Breakfast buffet for $ 13 is pretty good too! I wouldn’t bring my family here, but good place for drunken hijinks!

I used Four Points as a second hotel option for guests traveling in from out of town for our wedding.
They were VERY accommodating with our gift bags and even allowed us to sit a framed sign on their front desk to let our guests know to state they were with our party… to get a gift bag, duh. :)
The reason for the 3 stars is because of our reviews from our friends. They said the rooms were ok, but wished in the end they would’ve paid a little extra to stay at the other hotel.
Very friendly staff, a reasonable priced hotel… but just decent.

This 4P reminds more of an old Holiday Inn (it was) than a remodeled Four Points. The rooms have somewhat of a smokey smell, the bathtubs appear off white with age, and the carpet is very thin. Check-​in seems to take much longer than it should. Commonly there are several employees behind the front desk but only one is checking in guests. Speaking of delays, the elevators are the slowest I have ever encountered. Sometimes it can take 5 minutes for the elevator to show up (not an exaggeration, I timed it).
The prices are competitive and the location is pretty good. I have stayed in much worse hotels in Peoria, and plan on sticking with 4P. For the market, the 4P is a decent option in Peoria.

Stayed in this hotel twice over the past year. The rooms have been updated at some point yet they do NOT feel clean. The heating unit was filthy, room was dusty… I found a crushed water bottle on the floor behind the curtain. Bathrooms are VERY small. There is coffee in the lobby but they ran out by 8:30 a.m. Maybe this was a fluke but I can only base my comments on my own experience. Icing on the cake? A roach. We were with a group of people and the roach was crawling on the coffee table in the hospitality suite next to the pool area. The parking deck is very creepy and very dark. Whoever is responsible for the parking structure should add more lights. The hotel is within walking distance to the civic center. It is a very tired, worn hotel.