Servicemaster by Jussel

We had a leak in our waterbed and my insurance agent recommended calling service masters up to remove the carpet and disassemble the bed (built-​in). Making the appointment was easy and the guys came when they said. They were great at taking the bed apart without destroying it so we can reuse it.
But when we received the bill i questioned some of the charges because they did not do what they indicated on the bill. Like draining the waterbed or spraying the anti-​microbial agent. So I called the office to discuss it, I talked with a lady first and she said that the manager was on the phone can she give me a call back. 5 hours later, I called them back and this time talked to «the manager» and he said to me that he called the adjuster and that he would issue another check. To me that meant that they sent over an adjusted bill.
So I emailed my adjuster and asked him what they decreased the bill to, and he replied that they called saying that they were having a hard time collecting the payment. WHAT!!! So I call the adjuster and he told me that «the manager» didn’t call him, that a women called saying that I am refusing to pay them, which I never said. I just called to verify and understand the bill. But no one ever called me back to explain.
IF YOU DID NOT DO THE JOB, DON’T EXPECT TO GET PAID AND DO NOT LIE TO ME OR ABOUT ME! Because the amount in dispute the insurance is leaving it up to me. I will give them the check, but will never use this office again and will not recommend anyone to them. The workers might be ok, but the office management is not!