Southwest Bicycles

We stopped in this place because they have e-​bikes and my mother, at 77, is interested in transitioning from her Le Monde road bike to something that focuses more on fun and less on muscle.
The guy who helped us, unfortunately can’t remember his name, was very nice, patient and accommodating. We weren’t really expecting to buy a bike that day and probably not any day at that shop as it is an hour from my Mother’s place. But after the 3 of us all took a couple of spins and had all of our questions answered, my mother returned a couple of days later to purchase the bike. Her service the second time was just as good, no sales pressure, helpful, and patient. It was a very good experience.

I’ve purchased 6 bikes from this shop and really appreciate the service and knowledge shared by Jeff and his staff. They carry a good line of inventory and also have excellent mechanics on staff. These guys do a lot of good things for the community also. I’m a happy customer, again!

They upped the price quote they gave me for my autistic son’s tricycle by more than $ 100 when I came back to order it. Totally crummy.

I first found southwest bicycles when I needed a cone wrench for my Specialized Sirrus they only had one in stock and held it behind the counter overnight since I was driving 40 miles to them.
A month later I was in the market to get a new bike and after having a less than stellar experience at a Specialized dealer I decided to stop in and see if they had something that interested me. Everyone was again very friendly and helpful, because of this I am now a Trek rider. They took the time to explain how my ride will be different now that I have done a serious upgrade in the class of bike, and set everything up immediately for me. I left a Trek rider with all the toys I wanted and looking slick. These guys are Aces in my book.

Wife let me choose a bicycle for birthday as hadn’t had one for years. Just browsing at this shop since next door to JoAnn’s where my wife needed things. I asked Ted who greeted me about what kind of bike he thought I should be looking for based on my preferences and likely needs for a bike. He recommended one and ordered the size he wanted me to test ride. In the following weeks I researched online and compared brands, prices, etc. Surprised to find I couldn’t beat Ted’s suggestion from my own investigation. Later I returned and Jeff helped me try the bike, which was great (Trek Marlin 6) and helped me choose helmet, front/​tail lights, lock, mount for water bottle (and free Southwest Bicycles bottle), air pump. Jeff’s recommendations were also great, told me what he uses. Love the helmet and accessories. From having no bike a month ago, now I’m riding to work sometimes (23 miles) and enjoying days off and Saturdays riding 60 – 100 miles exploring town. With all their customer friendly help and incentives, well designed website and connections to join local rides, Southwest Bicycles is definitely worth checking out before you buy anywhere else.

Had a great first time experience. Took my bike to get repaired. Went in expecting to spend about $ 60 – 80 and only spent $ 20. I’m a very happy customer and will return in the future for my biking needs.

It has been a few months and the bike bug has taken hold. My comfort bike was leaving me wanting more speed and power but my weight is currently above the recommended max for most road bikes including the Domane 4 or 5 series I’m drooling over.
So I sold my shift and picked up a used hybrid to keep me losing and exercising. It was not a manufacturer that SWB sells but I’ve learned to like this store so my wife and keep coming back. Jeff has helped me with my 10 year old Sirrus twice including giving me only what I needed. Once I just needed a puncture resistant tube instead of a higher quality tire. Another time my chain kept dropping when I’d switch to the lowest ring on the chainset. If Jeff wanted he probably could’ve sold me a chainset but instead just kept me riding by making a simple (for him) repair.
While coming in he helped me with sunglasses when I was tired of cheap frames breaking. I came in looking at a pair of Tifosi glasses but he suggested another pair.
My saddle was a bit too narrow and I was looking for a change. I was staring at a Bontrager saddle and he handed me a Serfas that was cheaper and will hopefully fit my body and riding style better. He even told my wife to try adjusting her bike first before replacing her saddle.
This is not a store or an owner out to make a quick buck. This is a local business and an owner that wants lifelong and happy customers. Currently I am down 22 lbs. I need to drop at least 47 more to get under the suggested weight limit for a carbon frame bike. There is a part of me interested in a particular bike that SWB does not carry. But after the past few months I am more interested in buying from here. So in about 20 – 30 weeks I hopefully will get to try out a Domane 4 or 5 series and start doing things I’ve always thought were impossible… like hopefully a century ride next spring.

Had them do a tune up on my Diamondback bike and it has never shifted so good ! Think I will do this on an annual basis and buy my next bike from them as they include this as a free service. I have been reading good reviews on the Trek anyways.

This place is great. Need a few things done to my bike and they are able to take care of it that day. Prices seemed reasonable. I didn’t ck other places but the service was great so if it was high I didn’t mind

The real deal. Theses guys are professionals that love bicycles. And trying to find real men to do an accurate job is difficult at best in this day and age (for some reason). I found them. Check then out.

This shop is awesome! I’m very new to Phoenix, and new to cycling in general. The team at Southwest Bicycles are very approachable. They are super stoked to help a new cyclist. They made me very comfortable as soon as I walked in the door. No high pressure selling. They just like talking bikes.

It’s not a huge shop, and it’s tucked away in a strip mall, but it’s definitely worth your time to stop in. Jeff was very helpful and knowledgeable, and the pricing of the bikes was in line with my research. I was able to try out a few bikes in the huge parking lot behind the shop, which helped my decision process.
Free tuneups for life when you buy from here as well.
Stop in if you’re in the market for a bike.

This review is strictly for Jeff at Southwest Bicycles. Here’s the short story…
I was road bike sprinting «Lance» HARD & when my gears/​chain slipped I crashed bad. I hit the road face first, knocked (the F) out, brokend helmet, yada yada yada. I never met Jeff before but when I woke up Jeff was there taking care of me and had gotten medical help ASAP.
I re-​met Jeff weeks later & he gave me closure to the events during & after the crash. A person like Jeff is not just another great bike shop guy, he’s more like a first responder, a life saver in anyones time of need.
I hope this review does not sound surpufulous. It comes from the heart with all sincerity. Jeff, again, I can never thank you enough fine Sir.

I go here all the time for parts and service. Although I didn’t buy my current bike from them, I will the next.
There’s a great club associated with the shop, and club members get significant benefits.
If you buy your bike from them, you get free lifetime tuneups – that’s a huge benefit.
They’re nice guys and they support charity rides in the valley.
Highly recommended.

I called because i had a weird looking valve stem, and asked the guy who answered the phone if i could send him a picture of it from my phone. He told me no because he didnt know or trust me. I find that pretty ridiculous and bad customer service.

You did a great job and made a sale of a Trek Bike. We got help as soon as we came in, my wife got to test ride the bike out back. Thank You

Never been to SW Bike at 8155 W. Bell Rd before but needed a bike box to ship a bike. These guys were nice, greeted me when I came in the door and asked what I needed. Told them I just needed a 26 in bike box, and one of the guys went to the back room, brought out a box with new bike still in it, and told me I could have this box as they needed to build the new bike anyway, also gave me the plastic fork support and the plastic axle protectors. I made a donation to their drink fund in appreciation. If I ever buy a bike, this is the frist Shop I will come to, and tell my firends about their Great Customer Service. They get a Five Star rating from me. It’s just a small bike shop, but is Very Big in Service and Customer Appreciation. Thank again guys. You made my Day. Phillip, in Peoria, Az.

Centrally located. Not a large shop. Friendly and helpful staff. They also have the knowledge of the items they are selling. That is always a plus! Definitely will bring the bike back for maintenance.

I actually live by their other location on Cave Creek, but I called to get a badly needed bike fitting on my road bike, they recomended me to this location. The shop is small, but has everything you need. My fitting lasted about an hour. It seriously has changed the way I ride. Jeff was just epic! Not only did he take the measurements and fit me, but he gave me great recomendations to get the most out of my ride, including fixing my pedal stroke. Even though I went at the shop’s busy time, I felt like the only one in the store. Their prices were very reasonable and were not pushy on sales. He made recomendations based on my needs. I am still a novice to cycling, but thanks to Jeff I learned more in one hour than the past year of riding. They have a customer for life.

This place is awesome. I’m a total girl and lacking in bike repairing ability. Hell, I didn’t even realize that bikes need maintenance. Whoops. Anyhow, they’ve tuned up my bike and fixed several flats for me. I suck at cleaning/​oiling my chain, but Eric takes care of me. Everyone is super nice and knowledgeable, but I’m partial to Eric. They’ve also ordered a bike rack for me and helped me install it, because obviously I am no good with manual skills… I will definitely be back when I need to purchase another bike.