Enterprise Rent-A-Car

I have no complaints about this location; they actually have a new building that is extremely welcoming, and their staff is truly nice as well. I regularly tend to contact the same employee named Jeff, and he unfailingly picks me up at home to go rent a car. He goes the extra mile, and that is what I look for in companies. They are well informed about their cars because I always want to know in detail which car saves me gas. I have received an upgrade at no charge for being a loyal customer. I would continue to rent again and thank you for the great service.

I have rented cars before but this is the first time I felt part of the family. I felt so welcomed and they worked with me. I was extremely happy. Will go there again. Thank you for your service.

Worst location I have ever come across. I was given a faulty disgusting (and I mean disgusting) car that had just been turned in less than 5 minutes before they gave it to me, they didn’t even have time to dry the vehicle after «washing» it. The bottom of the car gave out in the middle of my 4 hour drive. I had to find another Enterprise to turn the car into and the employee let me know that the damage was noted on the rental agreement but they just decided not to tell me. What kind of company does that? It’s like they are giving people defective cars hoping they will turn them in to a different location. The employees at the Perrine location should not be in the business of customer service. Although the Enterprise location that helped me switch out the car was AMAZING and FRIENDLY, I will be renting cars from Hertz from here on out.

I feel that if your rent a van on the weekend should be reasonable to rent for those days. I feel that I rent cars and vans from you guys all the time I should get a discount. I enjoy renting from you all and I love the customer service but give me some slack on the the prices. Thank you

Excellent service, loved the car. It was perfect for what we needed and not overly expensive. Thank you!

If there was an option to give no stars I would use it! This place has absolutely deplorable customer service! My company has a corporate account and we rent pretty frequently. Whenever we need a vehicle it is always a hassle. Today our vehicles were supposed to be here at 12:00. It’s now 2:00 and no one has come by or called. I have been on hold with their office for 45 mins to see where our vehicles are. No one has even bothered to answer the call. They keep picking up the line and immediately putting it back on hold. As a customer I have never been treated so poorly. Additionally, they seem to have an issue with getting receipts to people. I am missing three receipts, one from 5 months ago! How can a company justify a charge when they are not able to produce a receipt? Maybe if I start flagging the charges as fraudulent they would start paying attention.

I have been a loyal customer for many years to this location and Enterprise in general. I travel frequently with my job and it requires that I rent a car several times a year. Lately, it has been several times a month. An unexpected meeting came up this morning for tomorrow so I made a reservation online. I called about an hour later to see if I can get someone to pick me up. The man on the phone said that since I waiting until the last minute to make the reservation, I had to wait my turn to get picked up which could be an hour or so. I called them close to the 2 hour mark to see if someone was going to pick me up and I was put on hold. Four different people answered the phone «yes» instead of asking «how may I help you» or even «have you been helped yet.» The final person then told me that they weren’t going to pick me up because they don’t have any cars available but they’ll let me know if that changes so someone can pick me up. I told them to cancel and I proceeded to call the Palmetto Bay Enterprise and the service was excellent. The manager said that even though my address was further than what they usually drive to, he was happy to make the exception. He also mentioned that there were plenty of cars and he could assign one to me right away. About an hour passes and I called just to see if everything was ok with the person that was supposed to pick me up. To my surprise, the Perrine Enterprise called Palmetto Bay Enterprise to tell them to NOT pick me up because they were going to send someone. So Palmetto Bay cancelled the request to pick me up because the manager at Perrine said so without even notifying me, the customer. The manager at Palmetto Bay couldn’t even believe what he was hearing from Perrine office when saying that the driver’s phone and GPS died and she didn’t know where she was going to pick me up. Again, no notification. All of this started at 1:30PM and by this time it was 5:15PM. I call the Perrine Enterprise to see why they cancelled and what the the hold up was. The manager at Perrine told me that it was a rough day with problems with the cars and that someone would be on their way. She even said that she didn’t cancel the reservation with Palmetto Bay. Excuses after excuses. I told her to cancel the reservation and I wanted to speak to her manager. She said she was «the» manager and instead of listening to me and what I had to say, she wanted to speak over me to try to make it seem like I was in the wrong. She offered to comp one day of the rental car but what about half of the day I have wasted just trying to get to an Enterprise? I told her my discontent and all she had to say was «well I don’t know what to tell you.» That’s completely unacceptable. A few minutes later, I walk to my car and a van shows up and the person decides to honk their horn. I didn’t know that calling someone or getting out of the car to ring a doorbell or say hello was out of the question. I told her that I cancelled my reservation since I had been waiting since 1:30PM, she rolls her eyes, and quickly calls the office to see what was going on. All the while, I’m getting in my car to leave for am appointment. I am extremely patient and even when my rental car last week from the Perrine office had a copy key so no alarm was available or auto lock for 3 days, I let that go. (And yes, I called to bring it up and the guy said that they had to give me the spare key because the previous customer lost the key and they didn’t want to pay the dealer for a replica of the beeper, seriously). Moving on.
I am a consultant and I would like to tell you that in serving customers, the main thing you should always focus on is listening to what your customer has to say. We don’t want to hear your excuses when all you had to do was pick up the phone to give a status update. No details needed about the background drama going on in the office. You can either provide a service or let another office provide it. If you do not have cars, cannot pick someone up, then please do not stop someone else from the same company to help. If you cannot listen, find a solution, and train your employees to give excellent customer service regardless of whatever background noise is going on, you should remove yourself from any management position.
Enterprise, I am extremely disappointed with my experience today and now have to drive my own car 400 miles because of your team’s inability to provide the service that is promised. Enterprise will not pick you up. Enterprise will not treat you like family. Enterprise will not find solutions to any issue that may arise.

OK Maurice, you commented that ENTERPRISE cares. Then why hasn’t anyone contacted me about this matter. Why isn’t anyone trying to get the situation resolved???