Designer Sash & Door Systems

My husband and I looked for a long time for beautiful wrought iron and glass doors. We finally found ones we loved and ordered them through Designer Sash and Doors in March, 2015. Two months later when the doors arrived the most pressing issue we could see was that you could see bare wood through the glass along the exterior of the molding. Some of the stain had dripped down and it just looked incomplete. We had paid a large sum for the doors we wanted, and they weren’t finished.
We contacted the company and spoke to customer service and they came out and met with my husband. He showed the man the issues, including the door knob being too close to the jam so that if you had to open the door with your left hand, you hit your knuckles. The man had a solution for the handles but was puzzled at how the molding could be fixed. My husband brought up the issue of what if the glass was broken? how could it be fixed then?
We were told to wait while a fix was found. We waited, and waited, checking in every month or so. Eventually we were told that a new molding was required to be ordered from the manufacturer, but the customer service manager was having trouble contacting them. I took over the process of dealing with the company in October, as my husband’s work became busier.
I was eventually given the manufacturers number and contacted them and the parts were ordered. They arrived in early December. I contacted the customer service and was told the installer was out of the country for family issues and the holidays. I contacted the customer service manager in early January and a date was set to finish the work on my doors on January 22^nd. I called the week before, asking to have it in writing that all the work requested would be completed. And then… nothing.
We were later contacted that the business was going away and the work was not going to be completed. I asked to speak to the owner and waited. After a couple emotional days and phone calls, I was contacted by the owner, Ken. He agreed that I had been treated improperly and would look into it. I was to be contacted within a few days.
I called after no contact on the appointed day and asked when my doors would be completed. I was told they could not be, as the company was going out of business. Some words were exchanged and I was upset. I had waited for months, being very patient, to have my doors completed and they would not be. I was informed they came like that.
I informed my husband of all that had transpired and we made the decision to go up to Perris. On 1÷29÷16, 10 months after we purchased the doors, and 3 months after I had contacted the manufacturer myself to get the molding, we met with Ken and received the molding, some extra wood so we could move the door knob Ken was very kind to us. I observed that the business was indeed going out of business. things were being boxed up and heading out and no work was going on. Ken was generous and kind to us and gave us the materials needed to make our doors right. I believe that had work still been going on they would have found a way to finish our doors.

Was very pleased with the installation of the Anderson windoews and patio doors. The employees were professional and efficient. These double paned windows have blocked out all noise and have made my house warmer in winter and cooler in summer. Couldn’t be happier and worth the investment!

Friendly, professional, quality work installing our new custom door.

I have a 1928 Spanish in Pasadena that I started remodeling last year when I bought my house in May 2014. I must have had at least 6 bids on windows and I will tell you that all of them came in significantly less than the windows I ended up purchasing by Infinity by Marvin. I had the sales and marketing people from Designer Sash & Door come out more than once. I was spending money on everything you can imagine from plumbing to tile, redoing each part of my home one piece at a time, so it was hard to go with the more expensive product when you’re on a tight budget. When Jim Weissmann really educated me on the durability, ease of use, increased efficiency, authentic wood look of the material, lifetime guarantee basically I realized that over time I would have a less costly window to maintain and I wouldn’t be worried about really anything in the future… no maintenance. He found me 0% interest financing and made the whole transaction palatable. My windows have changed the entire look and feel of my house and because I chose a clear pane with no grilles the light seems to be so much better and everything seems brighter.
I have nothing but praise for the people I worked with from start to finish. They were patient, considerate, informative, helpful, were neat and efficient upon installation and followed up to make sure I was satisfied. I definitely feel satisfied in my selection of product and service from this company! Not cheap but worth every dime!

I had been researching getting my windows replaced (53 windows, 2 sliders) for about a month and got a couple estimates. I scheduled an appointment with the sales rep, they weren’t the cheapest, however, they seemed knowledgeable and had been in business for for a while so I gave them a deposit and signed on the dotted Line.
I was told the windows would be ready in 4 weeks they were done in three, We schedule the job the workers showed up on time were courteous and professional. I was told it would take 2 ½ days it took 4 no big deal, I was more concerned with the job getting done right. They did quality work and I was pleased with the product and work. So far everything seemed to be going ok.
There was a tear around my new carpet when they removed the bedroom slider and they had the wrong size screen door for the patio slider. They said they would order a door for me and would come back and fix the tear on the carpet (no problem).
There was an issue with the screen door getting ordered in a timely manner. After the screen arrived and was installed, to my surprise the owner showed up and personally inspected the doors and windows.
Many compliments from the neighbors, not cheap but well worth it.

This company is shady and the salesman was a shyster! Never in my life have I had to raise my voice twice to get the salesman out of my place!
Salesman talked for 45 minutes about windows and materials used to make their products. I just wanted to replace two French doors. Then he said he could replace them for $ 8,000! Had two other companies quote me around $ 2000.
I have no idea what he was selling and then he started telling me about financing… Wtf… I didn’t ask or even need financing!

I am so pleased with the result from Infinity from Marvin window replacements for my master bedroom. The sound abatement is wonderful. I wish I had known about the product and service long ago.

Purchased beautiful front doors from Designer Sash & Door in late January which they installed in early March. Our old doors (wood) faced full sun all afternoon and had peeled and separated in 22 years. So we’re trying fiberglass doors this time — they are beautiful and look just like wood. These qualify for tax write-​off (HARP loan) too, since they are environmentally friendly. All the people we dealt with were extremely helpful and the installers did an amazing job.

3 months later and I’m still getting incessant and harassing phone calls. Next step is the BBB for these guys. Never do business with these people.

Designer Sash & Door did a great job installing our new Marvin Infinity windows and sliders. I looked at their product at the San Diego Fall Home Show 2014 and we met in Jan 2015. It was a very long meeting, but we have a large home and wanted a quality (not vinyl) product. The windows are great quality and justify the price. This is a serious investment in our home for our comfort and maintaining value. They were patient with us as we had to alter our order to accommodate an upcoming remodel and have held up to all their promises. The windows were installed this week by a very professional and thorough crew. The crew of 3 took 3 days to complete the job, which included arched windows and 2 sliders. They asked questions throughout the process to insure we were getting what we wanted. Already, we can tell the difference in temperature near the windows and feel like we are living in a «sound proof» booth (which is appreciated especially due to our neighbor’s obnoxious dog’s constant barking). This product is vastly superior to the vinyl replacement windows we had installed in our former home 15 years ago. My recommendation is: be patient with the sales process, negotiate and take responsibility for getting what you expect from your investment in your home.

We really had a great experience wit Designer Sash and Door. It is unfortunate there as been some unfavorable reviews. We were in need of a new custom front door for our home. Design, installation and follow-​up service was fantastic. We live in a neighborhood with high standards but needed a someone to stay in our budget. I feel incredibly happy with them and plan to use them in the future. Give them a try and you will see what I mean.

Some time ago I found this companies web site. I found excellent reviews listed on this web site that told of people who had excellent service from this company. I called and scheduled an appointment. A couple of days later a salesman came to our house for a high pressure sale. He told us that his company is better than any of the competition and that we would be fully satisfied. We thought we were going to get the «Red Carpet Service». We signed a contract and we paid him a check for 10% of the project costs. Five days later another person from the company comes to our house, takes measurements and then asks for a check from us for another 40% of the cost of the project. At this point in time we had paid for 50% of the project cost and no materials were delivered and no work had been done.
At two months, my wife asks me when is this company going to finish this project? It says on my contract that it would take 4 to 6 weeks to finish. I told her they would be here don’t worry. Now our «Red Carpet Service» is no longer red, it is fading to a «Pink Carpet Service».
At three months no work has been done on my home and no word from the company. My «Red Carpet Service» has faded to a «Dirty Stained Brown Carpet Service» and the wind is blowing and tumbleweeds are passing by.
Finally, at four months, the company comes to install the product. They rip out the old product from my home. Then we find out, the salesman made a major mistake. One of the specifications for the product was wrong. On that day I called the salesman and he told me that everything would be fine, he said I don’t have to worry, and everything would be taken care of and fixed properly. The installers left an unfinished job. Framework of my home was left exposed to the elements.
After this, my «Red Carpet Service» deteriorated to dust and has turned into the «DUSTY OLD BUMPY ROAD THAT FALLS OFF A CLIFF SERVICE». The problems that this company created for my wife and I continued for many many months after this. I have had many sleepless nights worrying about these problems. I am now faced with having to hire another contractor to come to my home to fix the problems that Designer Sash left behind. I will never let Designer Sash do anything on my home ever again!

We had a great experience with Designer Sash & Door Systems. (Renewal by Anderson). We had all of our windows and both sliding door replaced (11 items in all). They got the job finished in 2 days and were very clean throughout the entire install as I had two babies at home. We also used the Hero program which was very to use with this install. The staff that we had interacted through the entire time was very professional.

In October 1996 Designer Doors replaced my old, original front door. The old door was very large and heavy and would pull away from the hinges. I hated it. After a lot of research, we ordered a new door from this outfit in Perris. Guy named Ken McBride owned it. This new door looks beautiful — even almost 2 decades later — and it works perfectly. I could not be more pleased with this product. I believe in giving credit where credit is due.
Will Behnke

Same thing as the poster below — the guy would not let me schedule and appointment without my husband being present. All I wanted were 4 sets of sliding closet doors! I even told them we had already replaced all of our other doors and windows recently so there was no need for a hard sell and that my husband was okay with me buying closet doors all by my ownsy! What a shady company.

I called today because i got a flyer in the mail for replacement windows (Renewal by Andersen). Spoke to Erica, would not come out to give me an estimate without my wife being present. The owner Ken McBride contacted me and rectified the situation. He is passionate about the company and his product, Thank you Ken!