Kmart

One shouldn’t be surprised by the interior if one truly knows Kmart. It’s a big box store with a random roaming blue light that shines over deals. It’s gimmicky and outdated, but this place still offers great deals. It’s very neat and well– stocked. I come here for the bargains in holiday décor and random household needs. I like that it’s never really crowded and the cashiers are decent. I go here with low expectations and usually have a pleasant time. That’s enough to satisfy me.

Positives:
When I need basics like Scott T, P., super strength 2-​ply paper towels, laundry detergent, shampoo, or underwear, this is my first choice for shopping. I typically check the sale flyer online first. If an item or two on my shopping list is on sale Kmart is worth a visit to save a more than a few dollars.
I easily choose this store over Target as I can always find a parking place and I’m in and out of the store pretty quickly.
Sometimes I’ve found deals on the clearance racks — items priced down to $ 3.99. Never thought I’d be buying clothes at Kmart but I do. I just look things over carefully.
Negatives:
Sometimes I’ve had to wait more than a little while for some help in the general store area — they will page someone. On the bright side the clerks have always been courteous and helpful.
I have yet to see the store crowded and somehow that lessens the appeal of shopping here. I wonder if there is something that I don’t know.
I’ll give them four stars for all the money I’ve saved.

Me and my son, Sammy (age 5), had pick up a replacement collar for my dog, Princess Lollipop, and I was in the area, so I decided to go here instead of my local Target. As I walked in, I saw a young adult who had his pants a bit to low for my taste. Kids these days, right? Anyway, after that, Sammy said «look, mommy! That guy shows his undies!» And proceeded to pull down his pants. He then refused to pull them back up for the duration of my shopping. I cannot BELIEVE that people dress like that! Seriously, think of the children! There should be a ‘Pants Pulled Up’ Policy at not only this store, but ALL stores in America!

I don’t know why this store has such a poor rating. It’s far superior to the one in Santa Rosa. It’s clean (unless you go the day after Christmas, then it’s awful, but understandably so) The staff is friendly and educated in the products they sell and where you will find them.
The clearance racks are great. You can usually find all the staples that you need. It’s better priced then a lot of places — oh and they have an Icee machine. Yup. I’m sold.

So, the store stays open until 10pm (it’s currently 8:05pm) but the ONLY appliance person has already gone home? Really? So the girl that answered the phone was nice and professional, so kudos there, but I still can’t wrap my head around the inability to speak to someone in a large department, such as appliances, regarding purchasing an appliance tonight. Our washing machine is sitting in the garage, dead and full of water when I would have loved to have spoken to someone over the phone, maybe researched on the internet some of their makes and models, ask about warranties and purchased it right there on the phone for the hopeful delivery of tomorrow at a decent time. Now, we have to go to work, then find the time to go to KMart, speak to someone in appliances and then maybe wait another day to get it. As you can tell, I can’t figure out why no one is there during full business hours, or at least be offered to speak to someone else with some knowledge of the dept. Just odd…

I have not been to Kmart in ages, and I was near Kmart on my lunch break, and I needed a few things I would normally get on my Target trip. Now I remember why I don’t shop at Kmart. The store was really dark and unwelcoming, and dirty. The prices of the items I needed were more than what I would pay at Target. The selections were bad. They had really cheap crap everywhere, a bunch of dollar store type crap from China. The «food» selections were unacceptable. It is hard to believe anyone would shop here on any normal basis. The employees were practically non-​existant, the only ones I saw were at the checkout. The last straw was the checkout process. Their card system needs to be reworked. I will not be back.

I received a «Shop Your Way» $ 20 off coupon in the mail. I actually was going to Petaluma on the day it expired Sept 20, 2015 so I thought I would go in a make use of the coupon. I got to the register and the young lady tells me I cant use the coupon due to the fact that it expired that day… what? I said today is «today until midnight «, she said she would have to get the manager, fine I will wait and it was HOT. I had my grandkids and there were several people in line. I waited, the manager came and hands me his phone and says I need to talk to someone on the phone, this is after they verified everything but my social for a $ 20 off coupon that they sent me! The lady on the phone said I could not use it on things that I was going to consume, they only consumable item in the cart was WATER that the grandkids and I had to open because it was so darn hot in there. After at least a 15 – 20 minute wait for a useless coupon I decided they could VOID my sale leaving my 3yr old grandson pretty upset, he didn’t understand why we didn’t take our stuff. The SMALL print that I could not read, apparently gave instructions of what I could not buy… listing just about everything in the store. I left not knowing what the coupon could actually be used for other than «a scam to get me to go to Kmart». Guess what Kmart… I will no longer be shopping at Kmart. There is ALWAYS a problem with Kmart and with the new Target just down the street I will be happy to make the change when I am in Petaluma.

HORRIBLE CUSTOMER SERVICE BY RON!!! Nearly all of the reviews I write are 5 star, because I believe that most of the time a business receives less praise than they deserve. NOT SO IN THIS CASE! My son went in to Kmart to buy some trading cards. He found some he liked marked $ 4.79 a pack and purchased three of them using a card. When I checked the receipt I said, «Wow, $ 10.99 each, those were expensive!» He said, «No, they were supposed to be $ 4.79.» We went back and he showed me where he had found them (directly across from the customer service booth). They were, indeed, marked $ 4.79. I went to the «Customer Service» area and asked that the cards be sold for the advertised price. The girl at the register said she would be happy to do that, it was only fair. She had to call the manager for an override, though. The manager, Ron, said he could only sell one at the advertised price, not the three my son had purchased. I pointed out that they were marked $ 4.79 and there wasn’t anything at all there marked $ 10.99. He insisted that it was «Store Policy» that only one could be sold at the ADVERTISED price. When I asked to see the store policy, he said he couldn’t do that. Needless to say, we won’g be shopping there again. And I advise anyone else to avoid that store as well.

Worst customer service ever! I rarely ever go to Kmart because of their horrible setup and how long it takes them to ring up customers. I went here about 7 months ago i would say because it seemed like the most convenient to me at the moment, i walked in there got what i need in about a minute, went to pay and waited in line for about 20 minutes with only one register opened. After that experience i knew never to go there again.
TODAY i needed a part for my vacuum which i had been looking for at other stores around town and couldn’t find. I did some research online and found that Kmart carried it. So i had no option then to go thinking it might be different this time then last time. I went in got my stuff and stood in a long line. I was in line for about 10 minute and then the lady at the register named Jennifer finally told me that they didn’t accept debt in that line. So i moved to the next line already irritated. There was a lady in line in front of me and about 5 minutes after i moved to that line she told her son «lets go to another line because they are doing another price check here» so i just scooted up the line. Then i noticed that the cashier was taking her sweet time to scan the costumers stuff. The customer wanted the cashier to price check these dog food cans and thats when i was left waiting there for at least 20 minutes. All the other lines were taking forever as well. The employee, Diamond, was just standing there talking to the customer all lazy looking like she had no worries in the world instead of trying to hurry up the process of the dog food. I even heard Diamond tell the customer that she didn’t care it was taking forever because she was off in 30 minutes so she was basically just waisting time. Finalllyyyyy the manager came out and told her what to do with the dog food and she finished the transaction and gave the lady a $ 10 gift card for i don’t know what reason. It was finally my turn to get ringed up and Diamond didn’t even say sorry for having you wait or anything, she just stayed with her slow lazy attitude. Diamond was seriously the worst employee i have ever come across in my whole life. All together i shopped for about 10 minutes and and waited for about 30. I seriously hope they close this kmart, its more ghetto then Walmart. Never coming here again.

I went to get shoes and was very indecisive. But there was a friendly exotic women named Josephine who helped me. She is amazing. I love her personality and she keeps the shoe section very organized and knows everything! I would go there just to have her help me again. Exceptional customer service!

This place is, sadly, dying on the vine.
They’ve cut their closing time to 9pm, negating its value as a resource for necessities after hours — just the latest indicator of end days coming for this aging establishment.
I went in a few weeks ago to get clip-​on sunglasses, and you’d think I’d asked them to deliver me their first born. They’ve either gotten rid of that inventory or they have no idea what they’re doing, as the clerk took me on a 30 minute tour of that disastrously disorganized place. In the end, no such things were found, even though I’ve bought them there for years, and I was met with a suspicious, ‘are you trying to pull a fast one, young man’ sort of attitude.
Good luck finding particular items, they’ve decided to go with a casino-​esque confusion-​psych marketing perception game of ‘a little of this and that’ all over the place. It’s no wonder they don’t know where their own stuff is.
I’ve come here since I was in my single digits, when ‘home video’ came on little film reels in Super-​8, and I remember Blue Light announcements and browsing the toy aisle with mom. But corporate fuckery, the new Target, increasingly poor choices after the Sears buyout and epic-​slow checkout lines while the idiotic touch screen polls your every thought and option have sounded the death knell for ol’ Kmart.
Adiós.

Worst service ever. After standing in line for over ten min and the customer service girl, Dreau, ignoring us, we were finally answered saying sorry we have to wait on a manager. Then finally when we went through the line Dreau the customer service girl continued to ignore us and when we were paying for our merchandise, we asked can we get a gift receipt, she rudely looked at us and said, you didn’t ask for a gift recipe. Then scoffed and went to print one. Absolutely never going back there.

Well, this is the first Big K I have ever been in and I have to say, it’s big.
Scene: it’s like an old Target without the bullseyes and gloss. There was a lot of plastic and useful things, but the walk to what you came in for could be really long and distracting.
They have everything that you would find in a landfill which made me kind of sad. But they also had the things you’d want if you were stranded on a deserted island and could only bring 3 things.
Customer Service: The lines look really long but they go quick. I mean, they will open up extra lanes quickly once the lines get long so that you can get out quickly…
Bonus: my item was stocked on the wrong shelf. After doing a price check, they honored the mislabeled price — made the trip worth the hike. They also give rewards with your Sears/​Landsend reward program.
Honestly, I’m not likely to go back because I prefer the Big
to my door than the Big K in live time. But, I liked that this seemed less busy and more vintage than a Target.

Goood customer service for the most part! this store is always a mess, and when they forget to take there sale tags down the customer is wrong by trying to buy the item for the sale price! what ever happend to customer is always right?

I like this little store. It offers a variety of things for a good price. Their sales racks are of good quality and their help is kind. Sure it isn’t the fanciest of stores, but it’s definitely old town Petaluma. So much fun :-)

I grew up shopping at this kmart. It, unfortunately, is not cared for like it used to be. I usually have no problem finding what I need and the employees never ask if I need help (which I personally like). My biggest issue is getting out. You are lucky if they have more than one register open. Plan on spending 10+ minutes in line. That’s no exaggeration.

DO NOT BUY APPLIANCES FROM HERE!
I have purchased a washer and dishwasher from this place because I have a Sears card. Both times they were installed by idiots. The washer would not run a cold cycle — turns out that they installed the water hoses backwards. For $ 150– do it right!
Also– I purchased the warranty for both– but the company is a joke. I went almost 2 months without a dishwasher waiting for «parts” — and then having to call 3 times after it was apparently «repaired” — only to have my kitchen repeatedly flooded. Go somewhere else for appliances– seriously.
As for the rest of the store– Can you say «Ghetto»? This place is a dump.
It is dirty, always smells, always a long line. There must be a sign out front that says «Please allow your children to run unsupervised throughout our store». I feel like I am in a scene from «Final Destination» (babies crying, lights flickering, shelves collapsing).
Almost everyone who works here is rude and inept. There is one older female cashier who will only work at a specific register because, as she told me– «it is farthest from the door, and she gets cold». However this register has had a broken belt for over a year now– and she makes you slide everything to her. Thank God Target is finally open. This place will not make it. Stay away unless you have no other options…

the only reason to go here is because there isn’t a walmart or target in town.
Its a little older, not totally organized and if you can wait, go to Walmart.
The employees are not the best

You’re not going to find what you’re looking for, you’re bound to find what you don’t need, and you will regret coming here once you get in line.
But where else can you get an LL Cool J cd and plaid boxer shorts in Petaluma?

When you walk into Kmart, you get a strange feeling as you look around and notice that the place is completely empty — you almost get an eerie feeling walking into this place.
Kmart has been around in Petaluma almost forever. However, their quality, cleaniless, and prices have been below average for years on end. Everywhere you look on the shelf, there are misplaced items that customers have played around with and put back, particularly in the toy section. Many items on the shelf will have been opened because somebody either wanted to try out the item, take a look at the item beyond the clear plastic that covered it, or wanted to steal something from the package (which happens a lot due to the lack of security in this place and lack of staff). Even when you find something that looks unopened, you probably want to double-​think the return policy because there’s a high chance that somebody got into the package and was able to seal it back.
Most prices are retail, especially electronics. So if you ever happen to see a «sale» on something, check the price on
on your smartphone and 99.999% of the time, you’ll see a lower price online than in store (make sure you factor in the tax rate that you have to pay in stores versus no tax from
).
I wouldn’t recommend going to this place if you can avoid it. There are so many more options available for toys, clothes, food, and electronics besides Kmart.