Quest Diagnostics

Just STUPID to have a phone number and NOT be able to speak with someone! No person to person communication arrrrrrrgggggg

Clean facility, professional staff, easy parking. Point of advice schedule an appointment as this can result is long delays.

Tel-​7 077 820 278
Fax-​7 077 820 346
Mon-​Fri 730am-​400pm
Closed for lunch-​1130am-​1230pm
Appointment:

Or 888−277−8772
Make sure you select the Petaluma location, 94 954.
…you’re welcome.

I don’t get the bad reviews of Adrienne at Quest. I had to take my very nervous 12 year old for blood tests. Had an appointment. (Yes. That’s a smart way to go. Do it online). She was on time, professional, kind and efficient. Great experience.

I had to go in for a random drug screening for work and needed to choose between Greenbrae and Petaluma. While looking for the website I noticed the Unilocal reviews.
Although I was apprehensive I went to Petaluma.
It was easy to find and when I arrived, just after lunch it was empty so I had no wait.
Adrainne assisted me. She was very nice and professional. Articulating each step in the process.
It was a pleasant experience. I would go back to this location without a moment’s hesitation.

We make sure we do all family blood draws here. My son has health issues and we have been coming to get blood draws from Adrianne for almost 2 years now and we won’t go elsewhere. She is an amazing phlebotomist, able to find a vein quickly and accurately even on a squirming child. She is compassionate and goes the extra mile to track down the codes for obscure tests that we need done. Yes, she works in the office alone – that is how Quest does it and is not her fault. She has to follow Quest procedures about codes, insurance, and appointments. I think she does an amazing job managing that place on her own and the occasional nervous and frustrated folks she sees. Having an appointment bumps you to the top of the line at your appointment time so book online if that matters to you. If you have a child, especially, know that you are dealing with the best. My mom has come with me and my young son for support several times and she was a nurse for 25 years, ran an ER and has been a nurse practitioner now for over a decade. She said that Adrianne is one of the most talented phlebotomists she has seen. When it comes time for a blood draw for any of us in our family, we make an appointment with Adrianne and know we are in great hands!

This location definitely isn’t a great one. The lady who works there is not very friendly and clearly isn’t happy with her job. She acted like registering me in the computer was brain surgery and kept telling me to have a seat. Just didn’t get a nice feeling from her at all and it didn’t surprise me to find other reviews about her being rude. Made my next appt at lab corp, hopefully they have better customer service!

Bad customer service. One person drawing blood. Waited well over an hour. Quoted 20 min

Absolutely horrible customer service. The woman I dealt with there (Adrianna??) was immediately accusatory, confrontational, and discourteous in four separate interactions. I can’t remember feeling more threatened and ultimately angry in a business setting. Go anywhere else.

I went here for a drug test, didn’t have an appointment, but it was just a urine test. They officially aren’t suppose to start drug tests til 9am, I showed up at 8:15am (I knew I was early, but I was in the area and didn’t want to drive back home just to leave and come back.
The lady at the front was rude, saw my paperwork and immediately told me they don’t drug test til 9am, there wasn’t a single patient in the waiting room, and I was the only car in the parking lot when I arrived. I told her I knew I was supper early, but I figured I’d give it at shot anyways, because I was in the area. she said the drug test would take 12min and she has a 8:30am appointment.
I ended up waiting in my car til 9am. Came back in & she then helped me, filled out some paperwork, went to the back emptied my pockets & took off my sweater, did my drug test and left. It took about 7min from when I walked in the front to when I drove off.