Sift Dessert Bar

Went in and bought cupcakes for my husbands birthday. Too many choices. But the young girl at the counter helped me narrow down my choices. Must say we were not disappointed.

This place has horrible customer service. I have been trying to get a hold of their cupcake wedding event coordinator to set up an appointment to do a cupcake tasting for my wedding and they haven’t gotten back to me after e-​mailing them and leaving multiple voicemails. Very unprofessional when trying to do business. Taking my business somewhere else to cater my wedding.

I love going to Sift Dessert bar and one of the main reasons why I go is because of the customer service. I usually go to the one in Cotati (Note: I live in San Rafael, Its worth the drive because of the bubbly nice ladies there!) but I decided to go to the one in Petaluma. I was expecting the same warm atmosphere as I receive in Cotati, but damn was I wrong! I don’t want to go way into detail in the horrible customer service I received from there, but all I’m going to say is that… that blonde chick needs a attitude adjustment, to add more to that, she needs to be more nicer, have a friendlier more genuine smile, and patience. One you go into a new store environment you want to know observe what they have first, but this girl was probably having a bad day, I honestly do not know. Too bad I had to experience this service, I was really hoping that it would be the same (since it was a little closer to home) but what a huge mistake that was. I am for sure NOT coming back to this location, which is unfortunate.

My husband and I stopped here and got 5 cupcakes. The Samoa was so overly sweet that I could not eat it. The almond one «something royale» is my favorite that we got. The Vanilla was good. The champagne tasted like roses??? Did not like that at all. The reason I give it 3 stars is because of the vanilla and almond. Overall the cake was very moist and the frostings were mostly good except for the Samoa.

I have been going to this sift for a while now, ever so often but since it opened I’ve become somewhat of a regular. I haven’t been in awhile and wanted to get my favorite cupcake the other day so I decided to go in. The girl who was working the front counter, I think her name is Stacie or Lacey or something like that, she was absolutely wonderful. Her attitude was great she was smiling the whole time and looked like the was really enjoying herself. I told her my favorite and she gave me other suggestions baed on it which I did buy and absolutely loved. And for it being a Saturday night and how busy it was, the fact she smiled with every customer and treated them all with so much kindness even though some were very rude was great. I very much enjoyed my experience and will be back for more!

Probably my least favorite of the locations. The cupcakes are a bit on the expensive side for what you get. I like the maple bacon, and that’s pretty consistent, but we have gotten the carrot cake and it’s been decent, to down right nasty which is disappointing.
Customer service is fine. This location just lacks what makes sift special. I can’t put into words what that ‘thing’ is, but walk in to the shop on SR ave and then walk into this one, and I’m sure you can put your finger on it too.

Cupcakes are OK.
We came here for the first time today, we ordered one Samoa cupcake, one red velvet cupcake and one of the maple cupcakes with the bacon on top.
The red velvet was the best out of all of them, but nothing special.
The Samoa is good but it is EXTREMELY sweet. Oh my, it was so sweet I scooped off all of the frosting. The cake part of the cupcake was good, but an odd consistency. Very sticky, thick and heavy. These cupcake weigh a lot; when you pick them up its heavy like a small rock.
The maple one with bacon on top. Could not even eat this. It had a weird flavor to the batter and frosting. I was not a fan but I didn’t expect to care for this one anyway.
All in all, it was okay. I think the cakes are decorated especially beautiful. They had a couple very unique, nice looking cakes. However, I won’t be coming back for the cupcakes because they are just average and just WAY too sweet for me.

Wow. You almost can’t go wrong with anything here. I use the word almost bc of two things: their macarons (too bready but I’m über picky about mine) and the buttercream frosting cupcakes (which I shy away from). They have a good number of cream cheese icing cupcakes which are all incredibly delicious. My personal favorite was the snicker doodle and the cookies and cream. My boyfriend loves the berry filled cupcake though which is a very close third choice for me.

There macaroons are to die for! Cupcakes are out of this world ! This is my families number one place to go to !
The customer service is excellent!

Cupcakes are wow. Open on weekends. Not easy to find in this giant shopping center. If you stand in front of TJMax and look out and to your right it’s in the small group of stores in a separate building, to the left of Modern Dentistry.

French macarons are good. Salted caramels my fave ! Staffs very nice and welcoming. Our go to place for after dinner dessert.

Great Cupcakes. The Lemon one is outta this world good.
They’re very friendly and customer oriented.
Tip– If they’re down to the last couple of cupcakes in the glass case, they will go to the back to make a fresh one if you ask them to.

Sift gets one star for having such delicious macarons but I wouldn’t hire Sift for their «dessert bar design services» if you paid me. To be clear, Sift did not create a dessert bar for me, my review is solely based on the experience I had just trying to hire them to provide dessert bar services. In the beginning it was all going fine, minus some unresponsivness, but once we got into planning stages it all fell apart. The issue was basically that Sift did an abhorrent job of communicating what they would be providing to me but for more details, see below.
From the outset Sift did not clearly communicate what they would be providing to me. I asked a number of times in a number of ways how their process worked and what I could expect but my questions were never actually answered and when they were partially answered the response was so unclear that it created expectations that I don’t think could be fulfilled. When I finally had a phone conversation with Sift to try and get on the same page I did feel better, but in retrospect, I was promised things that Sift never had any intention of delivering. Both myself and my brother were on the call; and he agreed that they were mostly unclear and evasive when asked what they would be providing.
For example, if you look on their Pinterest page of designed dessert bars, some of them are lovely but if when I asked them about these, I was told that someone else designed them, brought in objects of art, other furniture, flowers, etc. which they don’t do. So… what do they do? They also have no actual «design process» to speak of (so dessert bar designer is a misnomer), they just do it on the fly because they are «experts» (as I was told). Sorry, but even experts plan ahead. Sift requested that I send them a huge amount of information so that they could create a design for the bar but then told me that they don’t actually create a design. I can’t pay someone when the company as a whole has given me not even a shred of confidence in what they do or provide. To top it all off, Sift called this morning to tell me that they can’t help me anymore because they don’t want me to be unhappy. I’m unhappy because I have no idea what’s going on, and any time I try to get clear on what Sift was going to provide to me, the situation only became more confusing.
All that said, if you buy all of your desserts solely from Sift and can just trust that they will show up and set it up in a way that is at least passably pretty on the platters they will provide (nothing «designed» with flowers and other pretty items to give the bar a fuller look) OR want to design the bar yourself and have them just come set up the desserts for you according to your design, by all means hire them. If I would have known that’s what Sift does best, I would have used all the time I spent trying to understand what it is that they do and writing this review to design the dessert bar myself and just have them set it up. But alas, that’s not how it all went down.

I ordered 5 cupcakes to go and the cupcakes were placed inside the box sideways and upside down. This was an obviously disappointing experience. I would not recommend anyone to order cupcakes to go from this place.

Knock Your Socks Off cupcakes (think Boston Cream Pie) can still be made if you order a dozen. They had my order ready with a smile for my sister’s party. Parking can be tricky as it is shared with the shopping center, but this is a convenient and friendly location.

I was out shopping and saw this sift location. I didn’t know there was one in Petaluma. I love it there all the baked goods are amazing. It was a little busy and was the end of the night. We ordered 2cupcakes a frosting shot, rainbow sugar whoopie cookie (the best!) chocolate and vanilla cruffles. The young girl with pink hair was nice and the environment was great. The only down fall was once we got home in Santa Rosa we noticed she only have us 1 cupcake. I was bummed but everything else was great.

A great place in the North Bay to get a sweet fix!
I had an ice cream sandwich made with salted caramel ice cream at a Napa winery that was made by Sift. It was so good that I couldn’t wait to try some of their cupcakes. I have now had the opportunity to try a few of their cupcakes and they are so good!
Today, I went to the newest location, in Petaluma. The store is very cute and the service is very friendly. I tried the berry cheesecake cupcake, which has a cream cheese icing and a dollop of jam inside and the pink champagne cupcake, which is a raspberry flavored cupcake with champagne flavored icing.
I left with a big sugar rush. I will definitely be back!

They have a heart attack milkshake which is quite amazing. It’s basically a cupcake (or two) blended together with ice cream and some milk (to add some nutrition) but on a hot day it’s so so good.
They have a ton of cupcakes to choose from which I think they’re known for more than the heart attack milkshake. I love their cupcakes — you really can’t go wrong with them (and I’ve tried a ton of the flavors).

Love the new location! My favorite cupcake is the Samoa and if you like coconut, it might be your favorite too! The staff is always kind and helpful and they never cheap out with their boxes or their samples. Love the macarons too! Do yourself a favor and get on their e-​mailing list. You’ll get an email each start of the month to let you know which cupcake they’re featuring that month. With summer coming, I’m praying for the key lime pie cupcake!!! Awesome job Sift!!!

I have been walking through this mall all the time #fitbit (26k steps for Thursday) and watching all the businesses open and the progression of this one was really slow. On my walk Thursday night I thought they might have a soft opening cause they said the BIG opening was V day. Arrived about 7:30 and not having dinner I only got one cupcake. Berry Good Cheesecake a Vanilla cake atop a graham cracker crust, filled with raspberry jam and topped with cream cheese frosting. Being a CHOCOLATE fiend this one would almost make me give up chocolate or I was really hungry. If you need a Cupcake fix and your are in P-​town you gotta check them out.