Steward Property Services

I wanted to provide an update to my earlier review of Steward Property. Steward Property continues to set the high bar for providing EXCELLENT property management. We had a major leak situation in our condo on the north coast late on a Saturday night. I called the Steward Property emergency line and within seconds they had already dispatched someone to come here to help. A team of 5 people showed up and knew exactly what to do to stop the leaks (they climbed up on the roof in the pouring rain and wind — they were AMAZING). This company is extremely responsive. Big shout out to Trisha and Jeff. A+++++++!!!

We were fostered into Steward Property Services from another HOA and it has been downhill ever since. We went from a relatively decent HOA to one that seems to be completely uninterested in their business. They NEVER return phone calls. But they sure make it a point to harrass hard-​working families for a few weeds in their yard. They have completely messed up our bill, which has been paid in full every month since we have lived here, but somehow we owe an obscene amount of money to these people. And, of course, we can’t get them to return our phone calls so the reason for our bill fiasco still remains a mystery. They expect us to take time out of our busy lives to attend board meetings and yet Steward Property Services can’t even be bothered to return the phone calls of the residents they represent. In a world where customer service is king, Steward Property Services is looking more like a pauper right now. Also, I noticed that the only people who are giving this place 5 stars are the people who hold office on the board of their neighborhood HOA. I hardly think those reviews are very objective.

I have been on the Board of my HOA for 8 years and experienced a total of 3 different management companies during that time. Steward Property Services has been by far and away the best. More importantly to call out — Janne K our account manager has CONSISTENTLY gone well above and beyond her call of duty to provide us with the utmost attention and care. I have been so impressed with Janne and how she represents Steward Property Services that I’d happily give a personal recommendation to anyone who is looking for a change (as our association did). Janne, THANK YOU for all that you do!

I’ve been the president of our HOA for almost ten years now. The developer of our community choose Steward Property Services as our management company. I’ve have the pleasure of working with Helen (the owner) and her team over the years, I’ve personally found them extremely pleasant to work with.
They have been great on educating our board of director on the governing documents and showing us the ropes on doing budgeting and reserve studies
I know we our board has a director that are extremely difficult to work with and they continue to support us with a smile and the full attention to deal that we have had since day one.
For me I would highly recommend them to any HOA.

I was on the Board of our Homeowners Association when we made the decision to select Steward Property Services. We were very impressed with how Helen Loorya represented her Company. She spoke with great passion about her background and her vision for delivering exceptional service. However, the reality is very different than the vision.
It can take several weeks to get a response to an inquiry, if you hear from them at all. At one point, when I communicated my frustration about the slow responses, the Property Manager had the nerve to email me and complain she was too busy getting ready to go on vacation! The vendors they use, carpenters, general contractors, etc., are not the ‘A’ Team. You can’t trust their judgement or professional experience. There is no doubt in my mind, our Association has spent more than we should have to solve the problems created by poor management and shoddy work.
Bottom line, Helen knows how to sell, but not how to deliver.