Suite 4 Esthetics

Just like most reviews came to this place with a groupon! Well let me say first of all my groupon was 4 months expired and I knew I was going to pay the difference Lia was so sweet to just honor it and give me the promotion. My wax was great can’t complain at all. Lia was so funny she made me laugh most of the time. Thats what Im looking for, someone to make you feel comfortable and she’s so down to earth. I will be coming back to her.

I really wish I could give this ZERO stars!!! DO NOT GO HERE!!!
My appointment was in September. I purchased this Groupon to test out this place a few times before I fully committed to it. She was awful. I scheduled my appointment and was there about 10 minutes early. I waited for THIRTY minutes AFTER my scheduled appointment time. On her log, it said she was in and to just wait, so I thought maybe her previous appointment was just running late. Throughout this, I called her many, many times and she never picked up. She also doesn’t have a waiting room, so I was just standing out in the hallway for a total of forty minutes when she walked in very casually with a plastic bag of to go food, not apologizing for being late. She seemed nice enough, and I was not rude at all about having to wait for her, and even gave her the benefit of the doubt for not apologizing, as I knew I had purchased this on discount from Groupon. We exchanged some conversation, but because I’m young, she seemed like she didn’t really care about me as a customer, and I feel that she would have been more pleasant to an older client. When she was finished, she handed me a mirror to examine the area to make sure everything was good. I noticed she missed a patch of hair, which I pointed out to her. She plucked for a few more minutes, then told me that I was all set. When I inspected, everything looked OKAY. When I got home, I noticed that there was a spot in the area that I pointed to that was not very visible even with a mirror that still had patches of VERY LONG HAIR. If the hairs were very short, I would have understood not being able to see it, but THIS IS WHAT YOU DO FOR A LIVING. HOW DO YOU NOT NOTICE? DO YOU NOT DO YOUR JOB THOROUGHLY? Not to mention, the building is musty, gross, and she waxes you in awkward silence. Anyway, because I bought the Groupon for 3 waxes, I tried to make an appointment a month later. I have a very tight schedule, so I contacted her as soon as I knew I was available about a week and a half before my desired day. I even planned it on a day where I had no obligations afterwards in case she was late again. She had told me when I left her clinic that when I wanted to make an appointment, to text her because that’s how she gets to clients the fastest. I texted her, even stating that I would like a prompt response so I could plan my week, and didn’t get a response for almost TWO DAYS. SOO UNPROFESSIONAL! How do you expect to run a business when you can’t even get back to your customers in a timely manner? One day, I understand. But two? No wonder she needs Groupon to stay in business. I will never be going back, and have since found somewhere else to get my sugars in the area. It’s more expensive, but I’d rather have someone sweet, reliable, and non-​age discriminant than Lia. I’d like my money back. She was absolutely not worth my time or my money.

DO NOT GIVE HER YOUR BUSINESS! If I could give this a negative I would. I made an appointment after buying a Groupon deal with her. Made my appointment for 5pm on a Friday and all seemed great. I get there and it was dark with a «please wait» sign on the door. Honestly, I an a patient person so I was like eh beauty people are normally late so no big deal. 20 mins go by and I gave her a call and text. no answer I did that a few times over the hour that I waited! I never received a call back or text. No apology. Nothing. Just didn’t show up. That is horrible customer service! I don’t care if it was a Groupon you put the deal up there you be at your appointment you agreed on with your client! If you can’t make it CALL. If it was an emergency than call the next day and apologize.

Lia at suite 4 esthetics has been doing my brows and beard line up for three years. She’s meticulous and professional. I highly suggest lining up your beard with wax as it lasts a couple weeks as opposed to shaving. I won’t go to anyone but her!

Found this little place on groupon and was pleasantly surprised by my experience. At first, the place was a little hard to find, but luckily it’s in Petaluma and there are a lot of nice people to help you find your way. The waxing is almost painless, take in mind I’ve had many waxes so my pain tolerance may be higher than the beginner, but nonetheless there is significantly less pain with sugaring than other types of waxing. Lia is great, non-​awkward and one of the best. I came via the great groupon deal, staying because a less painful wax is worth the extra $ 10 – 15. Oh and she does her best to get EVERYTHING.
If you do buy the Groupon take into account that you may have to wait outside the actual door to the place (Suite 4) because some waxes take longer than others. She told me soon she will be renovating a room into a waiting area for customers to feel more at home from the moment they arrive, and to alleviate the confusion of where the place is.

I would give this place zero stars if possible. First I had a hard time trying to even reach the business. I bought a Groupon for a Brazilian wax. I contacted Groupon and finally she called me. I scheduled an appointment for Saturday, August 8^th @2:30pm. I have the text messages to prove it. I had a hard time finding the place at first, but when I got there it was closed. I tried calling no answer. I called again and left a message. Really inconvenient and shows no sign of her caring about her business. We’ll see what happens or if she ever calls me back.

I was excited since I heard good things about sugaring so I made an appointment with Lia. The day came of my appointment and Lia never showed up. I waited 45 minutes for her as well as texted and called her with no reply. Finally the next day she texts me saying she was sorry that she had me down for the wrong time. I told her I understand things happen and we rescheduled the appointment. So my rescheduled appointment day comes and I get there and it says on her board that she is not in. So I patiently wait in the waiting area for her since I was a little early. So 15 minutes after my appointment time comes around and she still hasn’t shown. I texted her asking where she was and again no reply. I waited another 35 minutes and then called her with no answer. Finally I was so upset, I just left. I couldn’t believe she had done this to me a second time! The worst part of it was even after over a week she never called or texted me back saying she was sorry or anything. She just ignored the whole situation. I had prepaid through groupon 3 sugar waxings with her so I was out that money for over a month (I gave her plenty of time to make the situation right) until I finally just contacted groupon and they refunded me my money; but only in groupon bucks. So since I could only use the refund money through groupon it was just another blow from this whole situation. I would not recommended anyone who doesn’t have the common respect to own up and apologize and not run from a situation that they were at fault for. I’m a very understanding and forgiving person, so if she would have returned my call or text the second time she didn’t show up I would have forgiven her again. But she never gave me that chance. I finally texted her that I contacted groupon for a refund, and not to my surprise she never texted me back. I could never recommend a business that would do this to anyone.

Lia was absolutely fabulous! I must say, sugaring is a million times better than getting waxed! It was a very pleasant experience, it still hurt, but I’d say it’s about half the pain of getting a Brazilian wax! Recommend it to everyone!

I went to Lia for the first time last week and she was great! Very professional, knows her business and lets you know exactly what is happening. I had a microdermabrasion and it was wonderful. Looking forward to my next visit

3 words, Lia is Amazing! Not only is she extremely knowledgable about skin and caring for it properly. She also has such an awesome, fun personality it immediately puts you at ease. I’ve been getting waxed for years and had really bad ingrown hairs. Lia told me about sugaring and I’m never going back to wax again, no more ingrowns! She also introduced me to eyebrow tinting. I was hesitant at first but now I’m addicted. And let me tell you, my eyebrows are always on point thanks to Lia!

So, I am one of those girls that was terrified of waxing. I was so scared that I would schedule an appt with someone, go in, and then cry 3 seconds into the appointment and run out. That was until I found Suite 4. The owner, Lia, is AMAZING. she introduced me to sugaring, which is incredible. Lia does a beautiful job and is so efficient. She actually listens to you and what you want done specifically. She is also so very genuine, and will give you excellent skin care recommendations. I am also a little OCD about cleanliness in spas, and Suite 4 lives up to my obnoxiously high standards. the place is always sparkling. I am so thankful to have found Suite 4! hands down the best little spot in Petaluma for your beauty needs.

First impressions alone give Lia 5 stars. She is very calm, warm, and welcoming, and creates a relaxing atmosphere in her salon. I have been going to her for a few months now for Brazilians. She introduced me to sugaring and it has changed my hair removal experience for the better. No more lingering burning sensation after waxing. No more ingrowns. Lia is quick, takes care, and is a total sweetheart. I highly recommend her.

I always look forward to my treatments with Lia. Her spa is located on a cute shopping street in Petaluma (I drive up from Berkeley!) in a charming old building. It is a lovely space where she gives facials, waxing, sugaring (try that on your legs, it’s amazing), tinting and other treatments.
She does not push products and is knowledgable about other products I use. She is warm and friendly and I love talking with her, AND she allows me to totally get into relaxation in silence if that’s what I want.
Her services are worth the drive of 45 minutes. You’ll see.

Great brow wax and brow tint! Lia is attentive to what I ask for as far a shape and tint — never takes my brows too thin. The brow color is always consistent. service is always quick and painless. Recommend!

Lia has great customer service and great prices. Several female friends I know visited this business and have been very pleased. I went there and it was great. Thanks again Lia

I got a brow wax at Suite 4 recently and had a positive experience across the board. I’ll admit I wasn’t completely comfortable with the waxing idea going into it, but through a combination of good humor and reassurance, Lia made the experience painless and fun. I’m closer to dozens of similar shops, but Suite 4 is totally worth the extra travel time. And I have to say Lia lived up to her word and did an awesome job on my eyebrows.

Lia has created an incredible space that leaves one feeling comfortable and well taken care of. She is quick, efficient, and thorough with her waxing. I go to her for my brazilians, brows, and legs waxing. Highly recommend using her service… she is also a pleasure to talk to!

If you’re looking for hair removal or you get waxed, STOP and go get sugared by Lia. I’ve been sugared by her, she’s thorough, efficient and you’ll feel so comfortable with her. Bikini, Brazilian, brows, whatever you get done, Get it by Lia at Suite 4 Esthetics.