Brian Bronco Broussard Insurance

Wow, what an unpleasant experience. My husbands truck was recently broken into and some items were stolen including a camera I had given him as a gift for Fathers Day last year. When he filed the claim they asked his profession and he replied contractor and then he stated he was a photographer (Meaning his hobbie was taking pictures) because of this statement taken out of context they said the camera wasn’t covered due to business use. Well the camera is not used for business it is used for family pictures and vacation pictures and when I called Brian Broussard to figure out what was going on with the situation he started speaking to me in a very condescending manner almost as if I was a young child, he even told me I needed to do a better job communicating with my husband which was totally inappropriate. When I became upset because of how they were taking a statement my husband made and twisting it around he started to shout at me and wouldn’t let me finish my sentences. Then I told him that because of the way he was treating me I was considering dropping my account with him he stated «I hope you do». I’m not sure where he learned his customer services skills but I have never treated any of my clients that way and never would. I actually value peoples business and know how frustrating situations can be. Instead he shouted at me, talked down to me, made comments about my personal relationship with my husbandand, and told me he hoped I cancelled my policy. It’s very disappointing that the person who is supposed to be helping you after an unfortunate burglary that caused you to lose irreplaceable photos (such as your son’s 5^th Birthday and his first lost tooth) would then try and make you feel worse and go so far as to hope you cancel your policy. Needless to say I will not be doing business with him ever again. He was unprofessional and rude and I would stay away from his business if I were you.