Firestone Complete Auto Care

This was the first time at this location and it was a great experience. Steven at this location was an amazing sales person and helped us in everyway. He made sure we were getting the right service done. We were unsure if we needed a balance or aligment on my husbands car, and he looked at the tired and was able to tell us right away that we need a balance. He also told us that we need to look at getting more tires with on next few months and was quivk to give us an estimate. Very great experience and the gentlemen was very friendly. Definitely will be going back.

Terrible service. I’ve been here twice just to get air in my tires, because I have Firestone tires. Both times I go in, the guy says «just pull into the first garage and I’ll have someone come right out to take care of you.» Both times I’ve done that and waited over 15 minutes and NO ONE has come out yet. I go inside to tell the guy and he’s all «oh yeah, just one second.» Calls it on the loud speaker and THEN someone comes out a few minutes later to fill up my tires. The second time I went NO ONE STILL CAME OUT! Super annoying and super slow. I’m no doubt taking my business elsewhere and highly recommend you do the same.

I have had a wonderful experience both times I came here! I bought an older vehicle and I wanted an oil change and total vehicle inspection so I would know what I’m dealing with. When they were done, they explained every detail thoroughly so I would understand (I’m not going to pretend I’m a car expert and I hate it when people talk car talk and I have no idea what they’re saying!). I expected to hear my car had a few things it needed fixed because it’s older, and it did, but they assured me it was all minor. They didnt pressure me at all to get anything fixed right away. Usually when you go to a mechanic they have that «Nope we gotta fix this now so fork over the money» attitude, these guys were friendly and explained with honesty how important each problem was. Thankfully everything can wait and I have time to save up and get those minor things fixed when the time comes. They walked through a step by step plan with me so I know where to begin when I’m ready to have some stuff fixed up. Being an anxious person, I was very relieved to have no pressure put on me and have a thorough understanding of everything. Also, they have a play area for kids and I have 2 toddlers so I salute them for that!
The prices were fair too and their service time estimates were fairly accurate. We shopped around the shopping center it’s located at while we waited.
I’ll definitely return to them again when I need to!

I have only had 3 interactions with is this location since I moved to Pflugerville, and they have all been good. However this most recent one warranted some big praise:
This afternoon as I was leaving my house to go to work, I quickly noticed that my rear right tire had gone completely flat overnight. I was in a panic because I had to be at work in less than an hour. I called this location which luckily i live very close to and explained my situation and Scott told me to get here ASAP and that they would get me taken care of right away. I very slowly «limped» to their store and they were clearly busy but they were able to get me in, fixed, paid, and on my way in less than 30 minutes. I made it to work with 5 minutes to spare. They saved my day. I am so grateful to them for squeezing me in quickly and getting me taken care of. I will definitely be coming back for all my future needs.

Ever since moving back to Austin in 2014, these guys have taken care of all of my vehicles. Haven’t checked elsewhere!

Always a realistic turnaround time. Good team, stayed late one night to ensure I was good to go before a road trip.

I’ve gone here three times for an oil change. It has taken 3 or more hours for each of my visits. I have gone first thing in the morning when they open and I have also gone during non-​peek hours around 2. In addition, the customer service is terrible. I was really hoping for the best since this location is so close to my house. However, I will be taking my business elsewhere from now on.

***Update #2***
Originally I had my tailights custom tinted. After replacement my tailights no longer matched. Without the original packaging of the new tailight I was not sure on the brand. So I searched Amazon for one that looked like the newly purchased one. After receiving the product from amazon I noticed the product brand and model identification marks. After comparing the two I discovered that the one ordered through Firestone and Amazon was the same make and model. The only difference is that the one purchased from Amazon was a ¹⁄₃^rd of the price. I can not blame Firestone for this because I am not aware of the company that they ordered it from, nor the price that Firestone paid. Also the tailight on Amazon was on sale. With this in mind, shopping around could be beneficial prior to committing.
***Update***
After posting the review I was contacted by a firestone employee about the issue below. They apologized for the issue and the fact that I was not satisfied. They gave me an explanation on what happened and gave me a full refund for the maintanence. Due to the follow up customer service I avereged the review from 1 star to 3 stars
***original post***
The employees where nice with my experience but pricing is ridiculous. I partially blame myself for not getting an estimate before letting them do the work. I had to replace a tailight to pass state inspection. They told me the new tail light would be around $ 150. When I got the bill the tail light itself was $ 160. I said ok a little expensive but chalked it up to shipping. Then they charged me an additional $ 120 for removal and replacement. Having done this personally before, it takes no longer than 30min. So essentially I payed their entire staff minimum wage for a hour for a one man job that takes less than an hour. Its only one bolt and the bulbs are twist lock. I will not return for further service.

I was very pleased with the way the shop delivered on the promise made to fix my vehicle. It was done earlier than expected and cheaper than I was told by another shop I had taken my van to before. The work was done correctly that the problem is no longer there. I will definitely be back to this location for other needs.

Well… If only I’d read the reviews before going in to try to get a state inspection done on my husband’s and my car this morning. We arrived opening time (9:00am sharp, Sunday) to be told it could take somewhere between 2 – 3 hours. We had a lot planned for that day so weren’t thrilled that it would take so long. The rep we talked to suggested we might try an oil lube business. We thought about it and initially agreed that it might be the way to go. But as we headed toward our car we thought about it some more and decided not to take the chance that we might be delayed even more. My husband went back inside the office to say that we’d decided to go ahead and get the inspection done and wait the 2 – 3 hrs. He spoke to a different guy this time, and this second guy said we’d need to leave the car with them the WHOLE DAY!!! For a simple state inspection?! And remember, we got there at opening time — 9:00am. Needless to say, we decided to go find another independent business. We found one within 15 minutes, and they were done with the inspection in about 12 minutes flat! We are tired of dealing with Firestone. The MoPac/​Parmer Lane store isn’t much better. They never stick to the time they say something will take to repair or service. They rarely call when the car is ready to collect. And they always find additional repairs to add to their initial quotes. Our business with Firestone has come to an end.

Good customer service with fair pricing. My wife needed 4 tires for her car and I got a good deal on some Bridgestone drive guards. My wait time was longer than expected so they made up for it by knocking off additional cost which basically made my oil change free. Oh and free Jimmy John sandwiches were catered for lunch time customers.

Great place. I recommend to all my friends. They have great service, always friendly, affordable and they never do work that doesn’t need to be done.

Beware. Ive been here multiple times. Yes the wait is long BUT what you should watch out for is price gouging in my opinion. Went in for an inspection on my daughters car. They said I needed a new headlight and would be $ 425. I sat back down and made a phone call to the local chevy dealer, $ 198. The always find something wrong with a ridiculous price attached. Just beware!

Well, I guess the reviews were right. People were friendly, but he said it would take «no time at all.» One hour turned into over three hours. I did add an alignment, and then my state inspection, but an accurate estimate would be appreciated too.

Every time I have gone to this location the service attendance are rude and not customer oriented. Regardless of the service you need you always have to wait up to two hours for them to complete buying tires or fixing a repair. I will start going to discount tire up the street.

The 2 stars is because Brian was great. However the business is slow. I went in because I had hit a pothole and needed a new wheel. I ordered the wheel from acura but Firestone insisted I get a new tire even though mine was absolutely fine and only 3 months old. There are plenty of places that will simply check your tire and just put it on the new wheel. Plus even when the place is empty it will take an hour for them to even get the car lifted. You can easily do better.

Had an appointment and ordered new tires. Showed up and they said they had forgot to order them. Told me that they would charge a delivery fee and I had to wait a day. When I finally got them the next day, they told me the warranty would be void if I didn’t pay them $ 70 for an alignment. I told them I’d just go somewhere else hoping they would own up to their scaminess, and they said «sure, go right ahead» and we’re very rude. I recommend Friendly Car Care instead. Google it. They’re amazing.

Steer Clear. When this place first opened, they were really on the ball. I was happy that good, dependable service was so close to my home. I had taken both of my vehicles there for service routinely.
However, over time, the quality of service began to slump. There was an instance when this Firestone told me that they couldn’t repair my vehicle. That I would have to take it to the dealer… it was just a 90K mile checkup.
Another time when the salesman actually insulted me. After an oil change, I always make sure to ask the guys to clean up underneath as after changing filters, oil drains into open channels on the frame. When at home, my driveway is pitched so, uncleaned oil ‘runs downhill’ and drips onto my clean driveway. I took it back in and asked them… again…to clean it up as it was dripping on my driveway. They cleaned it but then told me that I would have to fix the oil leak ‘underneath’ if I wanted to keep my driveway clean… After getting the vehicle home, it no longer dripped… imagine that! Trying to sell me an unwarranted repair? On top of the insult?
Recently went in to have them look at a very simple item… but, they just refused to even look at it saying, «we have too many projects going on. Come back another day.» …the bays didn’t look full to me…
So, I waited a few days and then went in first thing in the morning… first in line… The car went up in the air and they failed to conduct one of the two things that they were supposed to do while the vehicle was in the air! I asked why and the response was, «Sorry, I forgot.»
Well, that’s enough for me. Hopefully, they can get it together as they did very good in the beginning and had great service for a couple of years. They were expensive but, good… now, they’re just expensive…

I went here once about a year ago to get a state inspection done. Was told it would take 30 minutes, with someone ahead of me, and it did. I was pleased.
What a difference a year makes. I went to take my Subaru in for an oil change — Firestone refused to use my preferred synthetic that I brought with me, and were quite rude about it. Nonetheless, I figured I’d give them a second shot a few months later.
I took my SUV in for an inspection sticker. There was one person waiting. I asked, after being ignored for 5 minutes, how long a state inspection would take. I was told, «About an hour.» I replied, «Will it be more than an hour, or less?» The advisor got snarky. «Well if you’re going to hold me to /​exactly/​60 minutes, then I’ll just say ‘about an hour.‘
I drove half a mile down the road, got my state inspection done at an indy shop in fifteen minutes flat.
Will never take a car back to Firestone again. The one off 290 and 35 was just as bad, saying an appointment doesn’t let you cut in line in front of others who got there before you.
Collectively, I think Firestone needs to re-​evaluate its hiring process and learn that they’re in business to provide quality service, whether they’re busy or not. There’s never room for attitude.

I took my car in on Monday August 26. The store manager called me and quoted me what it was going to cost me. I asked if that price was for everything! He assured me it was. Went to pick up my car and they had tacked on a extra 200. My boyfriend was furious and demanded to speak to management, the tech called the store manager and the managing partner neither would of these people would talk to my boyfriend. All in all, they would only take off the diagnostic charge. My check engine light was still on when I left, two days later my car is dead. They price gouged me on parts and now I’m having to invest in a new battery. I’m not satisfied with their service. I will never take my car back to this place, I should have checked Unilocal first to see that their was bad reviews before I took my car to them. Lesson learned!