A J Appliance

Had a refrigerator with things freezing on the bottom shelf of the fridge part, but some things in the freezer turning soft. Couldn’t figure out what was going on. Called AJ, they were over the next day, on time, very nice.
Took a look at the fridge and figured out it was loosing pressure and air, because of bad striping. They made a call said they would be back at the end of the week.
They came back at the end of the week, had the right parts, fixed the problem, my fridge is as good as new again. The company before told me it was the thermostat and some kind of coil? — wasn’t — in any event, I was very happy overall with the work done and how it was.
Price was good.

Great service and helpful staff. I have my appliances serviced and buy new appliances from AJ.

I called AJ Appliances on Monday to come out to ascertain why my dishwasher would not drain (GE profile). AJ arranged to come out on Wednesday and promised a call on Tuesday to give me an arrival window. I got the call on Tuesday (yesterday) and they told me they would arrive between 9:00 AM and 12:00 (Noon) today. Joe and Patrick arrived at 9:15 AM.
Explained the problem, fixed it and the charge was very reasonable. I also live in a condo building in Old City Philly. Our association requires a letter of proof of insurance. Joe brought a copy and now my building has it on file. AJ is insure, licensed, bonded. This is my go to company. Pleasant, knowledgeable, honest. Thanks Joe and Patrick!

I’ve had two terrible experiences with this company. They failed to service my washing machine and dryer after confirming with me that they would come on a specific day. Meanwhile, I was waiting at home for them to come, and both times no one came or called to let me know they had to reschedule.
Slow, disorganized, unprofessional and overall poor customer service. What makes things even worse is that they make excuses for themselves.
Stay clear.

Had a horrible experience trying to get by washer/​dryer unit repaired. Absolutely would never recommend using them! In summary, impossible to get a hold of or schedule an appointment, and they were incredibly inconsiderate of our time.
To keep a long story short, they came out once and saw the washer. Didn’t do anything, billed our landlord, said it was fine and to call back if there were more issues. Called & left a message a week later, no response. We didn’t pursue it any further. Maybe a month after that the washer stopped working completely. I called and left messages three days in a row without a response. They finally scheduled a service appointment over a week after I first contacted them (after many phone calls from me) they ended up calling me at 3:30pm the day of the appointment to tell me that the technician scheduled to come between 1−4pm had an emergency and couldn’t make it. Then they said the next time someone could come out would be 3 – 4 days later!
I ended up calling another local company that had good Unilocal review, their tech came out the same day. He quickly figured out what was wrong, ordered a part, and kindly came back the next day to repair it. After fighting with AJ for almost 2 weeks he was able to accomplish what they couldn’t in about 48 hours. Don’t waste your time with this company.

Terrible experience trying to have my dryer serviced. First repairman didn’t ring bell, just knocked (their office later told us) which we did not hear; by the time he finally rang the bell he was gone in the few seconds it took us to get to the door. I called office right away, they would not call him to come back even though we’d lost a half day of work to wait for him. So, we had to lose another half day of work to wait for another repairman on a different day.
That one came (and had been here years ago for a different appliance, he remembered, but I did not recall how that went). He not only did not fix our broken dryer, he did not even look for a source of the problem. Just said they are designed to not need service and not be opened. (The videos on YouTube and Frigidaire’s website say otherwise.) He just suggested we get the vent cleaned but, of course, he doesn’t provide that service. I said I’d had bad luck with that in the past, and asked if he could recommend someone skilled. Even he admitted the only company he was recommending, people complain about. He couldn’t even figure out how someone would get to our vent — which, of course, is behind the unit, which is in the cubby/​closet that was designed for it and which our installer two decades ago had no trouble getting access to. It’s the same set up I’ve seen in many apartment buildings for stackable units everywhere. New to him.) $ 85 plus $ 10 tax — nothing fixed and a big black mark on my wall from his tool belt. (Which I’d asked him to please be careful with since I don’t have that paint for touch-​ups and, well, I shouldn’t have to repair my walls just because he walked through my house!)
He also took a quick look at my kitchen range which had an ignition problem on some of the burners — again, he did nothing but rub it with a brillo pad and wiggle the fittings. That really made no difference. The ‘off’ button for the oven doesn’t always work. Hmm. No clue. ‘Could need a new range’. (?!) An extra $ 20. Nothing fixed.
I also asked about a non-​functioning microwave/​vent unit — the fan does work but the oven smokes. (I never used much but knew a repair might cost more than a replacement and the unit was old so other things could go wrong). I wanted to know if an identically sized unit could be installed to replace it. He thought not, since «they are ALL taller and deeper now» and therefore would come down lower and stick out further than cabinet depth — that would hit us in the head and be closer to the heat source of our cook top which is NOT a good idea. I had to tell him that would violate the height requirements so the heat from cooking doesn’t melt it. He took measurements and would have someone in sales get back to me. An extra $ 20. Nothing fixed.
(A follow-​up call from the store manager/​sales gave me a potentially better referral to get someone to clean the dryer vent. I really hoped the people who sell and install and (supposedly) service the machines would also handle this essential task because there is so much that can go very wrong. The manager also provided info on a replacement microwave/​range hood that is, in fact, essentially the same size that we have now; he gave me the model number on request so I could check out the dimensions more carefully on-​line.)
I lost two afternoons of work. Paid $ 135. Nothing has been fixed.

Never write reviews but felt the need. I have used these guys before and they were pretty good. But very disappointed with them this time and don’t plan to use them again. My dishwasher isn’t working and had someone come take a look. Paid for visit and the guy was pleasant enough and he said they had to order a part. It’s been over 2 weeks! I’ve called numerous times and have not gotten called back or any information. Very unresponsive and not following through on the job they started. I paid $ 130 to be told I need a new part… what good is that doing me? Very unhappy with them.

I’ve used these guys twice now and couldnt have been happier both times. First was for a oven repair a couple years ago. Second was this morning for a washing machine repair. Both times they scheduled me within days and when the repairman came he was punctual, professional, and knowledgeable. The repairs were made quickly and also very inexpensively. Finally, I also needed a part when Samsung didnt send the correct hoses last year and was able to swing by their shop to pick it up.

Needed a repair for my refrigerator. Man came out from AJ Appliance. Diagnosed the problem
and gave me a quote for the part needed to fix it. After a few months a second man came out
but he could not fix it because he brought the wrong part. Then I received an email from
AJ Appliance that quoted an estimate for new parts and labor that was triple of what I originally was quoted. They would not refund the $ 135.00 charged for the first visit by the repair guy. After the long delay, the wrong part and a jacked up quote for the repair I should have been given a refund. Would not recommend them. Something shady going on.

WAITED 2 Months and STILL NO REPAIR!
Lacks Professionalism, Customer Service Skills, NO ACCOUNTABILITY!
I needed a touch panel for my microwave replaced and have been trying to work with these people since June to get the part and service. Its been a roller coaster of them canceled my order and then when they «had the part» no one ever called to confirm the window period for when they would arrive so no one showed up. They do not return phone calls nor give people common courtesy to keep them abreast to why they have dropped the ball so many times and right their wrongs! I tried to give them the benefit of the doubt and to work with a local business but to save my rant — in short… DONT WASTE YOUR TIME !!! by the time they decided to finally put me on the books with the part and service, i just went ahead and ordered a new microwave and had it installed.

My condo building was exclusively working with AJ Appliance and I was essentially forced to work with this company. The first appointment was a no show. They left me a message the next morning to let me know that they changed their scheduling system and that they overlooked the appointment. They were not able /​wiling to re-​schedule me for over 1 more week. When they came out, the technician identified the problem with my stove and it was ‘stuck’ on the simmer setting. The stovetop would get warm, but it did not cook the food. It took a few weeks for them to order the part and come back to repair the stove. They sent someone today to fix it and it is still broken. I called them after they left to let them know that it was still broken and now they are telling me they won’t be able to send someone out until next week. They told me that it was not a ‘big deal’ that I didn’t have the use of my largest burner on the stove. GO FIGURE, an appliance company telling their CUSTOMER that a broken stove is not a problem!!! NEVER EVER WORK WITH AJ. They do not stand behind their work and they are not reputable.

Very poor customer service. Missed one appointment, told me they rescheduled when they didn’t, so now have to wait over two weeks to get someone to cone out!?! I’m sure when they get to your apartment they are knowledgeable, but unfortunately based on their customer service will never find out.

Repair guys were friendly, super-​knowledgable, and quick (once they actually got to me). But it was a long process – first I called and got an appointment for the following week. Then the repair guy told me he needed to order a part, which would take 3 – 5 days to come in. Fine – sounded reasonable. But then they called me several days later with an estimate and asked if I wanted them to order the part – I thought we’d already done that! It took another few days for the part to arrive, and another few days after that to get something scheduled. So, the actual repair was great and the price was good, but if you’re in any kind of rush, this probably isn’t your best bet.

Rude customer service. And SLOW/​NON-​EXISTANT service in general.
Buckle up… this may take a while.
I called on a Thursday or Friday to have someone come out for a service call for our garbage disposal. We scheduled it for Tuesday and I specifically asked for afternoon. The receptionist told me someone would call Monday to give me a 3-​hour window that they would be out on Tuesday afternoon… ok fine.
Received a message Monday afternoon, stating someone would be out between 10am and 1pm on Tuesday. Um… no… not what I had initially set up. I called the service person back to tell him that would not work for me and that I had requested an afternoon appointment. Left him a message twice and did not hear back from him. Called the main AJ Appliances number the following morning to see what the status was. The receptionist clearly did not listen to my explanation of events and was giving me information based on what she assumed I was saying, rather than what I was actually saying.
I told her that it didn’t make sense to me to argue and that, despite a great inconvenience, I would rearrange my schedule to convenience them (10am-​1pm window) — even though the arrangement was originally for them to come out in the afternoon. We agreed that getting a phone call about 30 minutes prior to his arrival would be helpful. She then HUNG UP ON ME while I was still talking.
If I did not need them to come, I would have cancelled this appointment.
The serviceman was very nice, helpful, and informative. He told me the unit would need to be replaced and that the rep from the sales department would be in touch soon. He estimated that they could install the new disposal by the end of the week. Great! That was Tuesday. On Thursday afternoon, the sales guy left a message. I called him back within 30 minutes of his call and left a message. Nothing. Called Friday and left him another message. Nothing.
Now it’s Monday 4pm… still nothing and now I’ve made arrangements to take my business elsewhere.
We’ve used AJ Appliances in the past but we will NEVER use them in the future.

The good reviews for AJ Appliance must be fake ones from relatives.
They are rude.
They don’t return calls when you leave a message.
They don’t answer email.
They have no problem standing you up for a service call.
The employees hate the customers, they consider the customer the enemy.
Mark and Jen are two angry people who work there but it must be an attitude that starts with the owner and permeates the entire staff.

Love this company! They replaced my apartment-​sized refrigerator and have come out three or four times to service my broken air conditioning. Their techs (as well as customer service) are consistently communicative, courteous, and informed, and I get much peace of mind knowing all my info is in their system. Also of note: I live in a Trinity — a small home divided among several floors — and AJ’s guys never seem spooked by the configuration the way some contractors do. Several of my neighbors have mentioned satisfaction with AJ Appliance’s service and price, as well. HIGHLY recommended.

I rent an apartment where the mini fridge is an all-​in-​one unit under a counter with a small sink and range. It was sold as a set (Avanti.) My fridge died (brand new) within two months of being bought and installed. This was August 24^th. My landlord promptly got in contact with AJ Appliance.
However, customer service stretched this out until November 11^th. Yes, I finally got a different fridge installed on the 11^th. Now, why the long wait? Not sure. They played around with the temp settings and replaced a part. It took them forever every time to come out. Worst part? After all of this, they claim they measured the space to get the same type of fridge? What did I come home to find? A very small fridge and now a huge gap all around the fridge with the back of the wall all exposed and open. It looks terrible, and the tiny fridge is not even enough to hold a day or two of food.
I could have saved myself the months of aggrevation as a renter and went to Walmart to buy the same little minifridge. What a nightmare.
My landlord was great. She tried her best to get them out to the apartment. However, I will let her know that AJ Appliance was a complete waste of time, and I not at all happy with the smaller fridge that was a replacement for a faulty product. It shouldn’t have taken all of this time. They should have replaced it within one week tops– not almost three months.

The people at AJ’s are super professional and truly understand the needs of our city row homes. I just had a delivery of a Speed Queen washer and the gentlemen (Darren, and I didn’t catch the other guy’s name) were EARLY, polite and quick… Such a pleasure doing business with them, next a microwave.

We went here on a holiday when the regular staff was off. Instead it was the guy who does the accounting, a service dude, and a woman who works in the office who were there as the sales people for the day. I was really shocked by how much they knew about the products. They could not have been nicer or more helpful. They gave us the honest scoop about which products get the most service calls. Which ones were overpriced, and what would suit our needs best,
Unfortunately, after some shopping around we really like a Bosch model that they did not carry. Too bad. Instead we had to purchase it form Gerhardt’s and they were not nearly as nice and helpful as AJ.

I have never had a worse experience with a company than I’ve had with AJ Appliance. It has been so bad that this is the first review that I have ever written. Unfortunately, despite their multiple mistakes, screw ups and horrible customer service, my landlord hires the repairmen so they keep coming back. Not any more though…
The receptionists are rude and nobody EVER returns phone calls, even a manager, who I left a personal voice mail over three weeks ago. They ordered a new part for my fridge and they forgot to bring it, not once, but two times! Nothing ever is fixed on the first visit and most recently, I have been waiting for almost a month for them to fix my washer.
They have been out on three separate occasions, where I have to take whole days off of work since they don’t give you a time range until the morning of the appointment, and it still isn’t fixed! Originally, it needed a new pump. When they came to install it, they left after 10 minutes and clearly didn’t test the machine.
Thereafter, the washer began making a horrific sound, like something was lose inside the machine and then it completely stopped working again. When they came back out they said the tub was cracked, which I am sure resulted from their failure to put the washer back together properly. A new tub is very expensive and of course, they deny liability for causing the crack.
The new tub was ordered a week ago, and apparently it still isn’t in. Not only did nobody call to give an update, but my landlord called multiple times and nobody gave her the courtesy of a response. When I called I was told that they can’t control how long it takes for a part to come in. Clearly, that was not my issue, it was the lack of communication and poor customer service.
STAY AWAY FROM AJ APPLIANCE ! Horrible company! The only saving grace is Carmen, one of the repairman, who is extremely polite and knowledgeable.