AT&T

Contrary to other reviews, my experience was great. Went in to upgrade my phone, the guy helping me was very nice and it was overall very painless and quick. Made an appointment online but wasn’t even necessary because it was empty.

Not great. Came in to show some documents for a discount on the account that my husband and I share. Did so, but was told for the change to go through that I had to become an authorised user on the account which is in my husband’s name. Understandable. I returned a few days later to be told that I needed to go and get a hard copy of the document (there had been no problem before) and that, oh, we were not eligible for this discount in my name since I was ‘just an authorised user’. (Not true)
Frustrated, I trotted off to the 18^th st store where we originally bought our phones and were helped, hassle free, by the lovely Darrick.
Don’t waste your time at this one.

I stopped in after the latest iPhone launch and was happy to find out they had a good selection on hand. The salesman who is also the manger seemed incredibly helpful and I intended to leave a very different review until I receive my first bill.
He convinced me to switch out of my unlimited data plan which I’ve had for years in order to get a «free» iPad mini to start a new plan. I don’t use a ton of data so why not.
What he never mentioned was how he was also signing me up for an additional line for said iPad and additional fees for two years as part of the agreement. I called customer service and they said it was my fault basically. I guess when you sign a contract that a salesman lied about it is technically your fault. I’m sure he thinks he’s great at his job.
So this guy (forget his name) runs the store and will lie to you to get his commission. I can’t wait for my contract to end so I can switch carriers after being an AT&T customer for 8 years. Thanks buddy, for making me more cynical than I was before I dealt with you.
To add I’ve never left a bad Unilocal review before this one.

I have read all the reviews on this place and by far disagree with the negative ones.
I have only received the best service from this store. They truly treat you like family. Once they have helped you they always remember you…
I have watched them create miracles for people with bad credit one day.
I have been coming to this store for years and truly have seen the change in staff but for the better.
Please check them out for yourself before going off others problems.

Wow, is this place ever horrible! Went in to upgrade my phone, and everything went easily. The sales rep told me they were doing a special deal as part of the upgrade package, and that I could pick out a case while she got my new phone. I checked whether the case I wanted was really included, and she confirmed — yep — I could take any case. Like an idiot, I told her what a great deal this was.
Only…I get home and see she charged me $ 60 for the case. I called the store and was told to just bring my receipt in and they would correct the charge. So I take the time to go back, and they tell me that the case isn’t included in the upgrade deal — that the case was «obviously» an additional charge despite the sales pitch including no reference to added costs. So the upgrade deal was… you buy a new phone and also get tricked into buying a new case? To boot, a couple days later I found out she had enrolled me in AT&T’s $ 10/​month insurance plan, although I clearly told her that I didn’t want insurance. Horrendously misleading sales tactics, terrible customer service, and while I may be stuck with AT&T you can be sure that I’m never returning to this store.

Awesome experience here. Lala and Portia helped me out tremendously. They assisted me with finding a new phone for my boyfriend for his birthday and def convinced me to purchase the security system but I don’t have my own house lol I’m looking to surprise my mother with it on my next visit. It was quick and easy and I couldn’t have asked for better. Thanks girls!

I’ve had AT&T since the day i got a phone in 7^th grade and I’m leaving because of the service at this location. They told me I had to make a phone call in order for them to help me, as I was on the phone, they started loudly playing music laughing and dancing. Behavior most wouldn’t engage in when they aren’t at work. I was getting ready to buy an iPhone 6 plus and because of their behavior they not only lost a sale but they lost a 15 year customer who has never even considered leaving in the past. My advice hire a staff that cares about their job.

Breaking your phone is a nightmare. But if you get the service I did at the Center City AT&T store, it really softens the blow! Last Friday, my phone went dark after obtaining some water damage. I was traveling over the weekend, so I needed to be able to communicate with friends I was meeting out of state. I brought my old phone to the store, and they were able to activate it for me, with zero wait time! Also, the friendly service member checked my insurance plan for water damage and walked me through how to file a claim! I couldn’t be happier with my experience during a very stressful day.

You would think that in our age of advanced technology, upgrading a phone would be a piece of cake. Unfortunately, this process always seems to take hours. I’ll never understand it.
The bright side to my visit to this location on Saturday was the woman who helped me through, Yezenia. She calmly explained my options and answered my questions. I also felt that she really took the time to explore what packages would be best for me personally, based on my usage history. Not only did I leave with a new phone which I had to shell out $ 0 to receive after my trade-​in, but my bill will also be less than what I was paying before because of the new plan offerings.
While the entire process did take over an hour to complete, Yezenia made it as painless as possible. Also, I’d like to give a shout out to the gentleman who helped me when I first walked in — I don’t remember his name but he came across as honest and informed, which was appreciated.

No one wakes up and is like «Yay, I can’t wait to go to the cell phone store today!!» but I’ve actually had pretty good luck with AT&T stores in my rocky relationship with wireless communication over the years. That all ended when I stopped into this store this weekend. My phone miraculously stopped charging itself and I just wanted to talk to a salesperson about what was going on and explore some options. I walked into this store and saw two employees, both of whom were talking to other customers. No problem, I’ll wait for a bit and surely someone will at least say «Hello» to me soon!
Nope. I aimlessly wandered around the store, clearly looking like someone who needed to be helped, and no one batted an eye in my direction. Neither salesperson even looked at me, let alone tell me that it would «Just be a minute!» There was an electronic sign that implied there was a customer waitlist, but no one told me how to sign up, so that was worthless. Furthermore, the security guard on-​site looked like he would rather be anywhere else in the universe and didn’t lift his head from his phone to give me any indication of what was going on.
After about 20 minutes of, oh, nothing happening, I left, uncharged phone in hand. So sad. AT&T, you let me down! Womp womp.

If you have to take care of business at ATT, avoid this store. This is supposed to be a corporate store. You will be better off driving 10 minutes to Columbus blvd.
The service is such a sham. While I waited for my turn I saw the reps walking customer to the door and it looked impressive. But come my turn and the painful process started which went on for a good 2 hours.
All I needed was to replace a phone I had bought from the same location the day before. But the sales rep, the prick called Jennifer made it sound as if she had to give me a new phone which was going to come out of her pocket. And instead of believing me about my phone problem, she went on to serve another customer. Then I was «helped» by another rep who was less of the prick than the Latino but a prick nonetheless. He kept going to his mysterious manager, another prick, to the back of the store and every time came back with a new answer. After waiting for 2 hours and getting nowhere I took my business to the store on Columbus Blvd and I was out of the store with a new phone in 10 minutes.

Awful service! I am originally from Harrisburg and I am used to good service. However at this store it is so bad. I had to wait 45 mins to return a case, I am constantly getting attitude from the employers and I pay to much to receive this awful attitude. They need to change their management. I am just going to wait till I visit home to get the help I need with my phone because the head ache isn’t worth it

Please close this place ASAP
The staffs are so rude and disorganized!

this is place is the most disorganized and most inefficient place I’ve ever been to. I showed up on a Thursday afternoon and they took my name down and put me in line to be helped, even though all I needed was to pick up my phone that I had already paid for. My name was third in line and it took more than an hour for me to eventually be helped. There’s a severe lack of urgency at this location. The actual employees were friendly but would rather talk about the customers kids and how they’re doing in college (when you wait around for more than an hour you start eavesdropping) than finishing their job with them and help someone else. Efforts are placed in the wrong places here, for example they kindly walk their customers out the door, but who cares about any of that when you’re being waited on for over an hour

1. iPhone 6 ordered and lost after USPS delivered to ATT store. 2
1. iPhone 6 ordered and «lost» after USPS delivered to ATT store. 2. Misinformed about but pack amount. 3. Misinformed about iPad Air purchase price. 4. Buy back invalidated by store manager on the day my phone was given in exchange for buy back.
FULL DISCLOSURE: I own stock in ATT. But I must rate this ATT company store as low as possible. Our experience was a history of incompetence at best.
In early October, my wife and I came in to upgrade our old 4S iPhones. A rep explained our options which sounded very good: we could buy new phones (a 5S for me and a 6 for my wife) paying off the phones over 2 years, get $ 200 each by trading in out old phones and get ipad airs for $ 200 each. And we could share a 2G plan for all four devices, with options to upgrade at any time if our usage grew over 2G. The 5S was in stock so I could purchase mine that day and get the $ 200 promotion card. My wife’s iPhone 6 would be in the store in 5 to 10 business days. About 1 ½ weeks later, I tracked the package on the US PS web site and saw that it was delivered to the store on ¹⁰⁄₁₄. We could not get into the store for several days, and I wanted to see notification from the store that it was ready for us to pick up. That notification never came!
After about a week, we went back to store and were told the phone wasn’t there. They did not know where it was, but several other customers had a similar problem. We should wait, but this rep said he would call in a couple of days whether the phone had arrived or not. We never heard from him. We also learned that the ipad Airs were not part of the promotional deal.
After about another week, I called ATT national support and was told that indeed the phone had been delivered and is at the store. It had not been activated. This time, the manager joined a rep to help us. But the best they could do, after admitting that theft was a real possibility and yes, stealing from the USPS is a federal offence, they would cancel the order. And since there were no iPhone 6s in stock, we would have to go somewhere else to buy it.
Then, some how, in canceling the order, they discontinued my wife’s service so they had to activate a new sim card. When we asked about the promised $ 200 promo card, they said all they could offer would be $ 85. Our protests brought a promise that they would honor the $ 200.
The next day we went to an Apple store, bought the phone and received a $ 110 buy back. (Of course not the $ 200 promised by ATT, but I thought better than a promise from a store which could «lose» a new iPhone.
The final news came when I attempted to pay my monthly bill with the $ 200 card I got for my old 4S. It was deactivated! I returned to the store, spoke with the rep who originally sold us the phones, briefly explained the history and asked what happened with my promo card. There was much consternation, talking with a manager. And then another sales rep got called ATT who explained that indeed the card had been deactiviated by a manager the same day I purchased the 5S. I received a replacement card and applied the $ 200 to my bill.
Final score: 1 «lost» iPhone 6; a deactivated $ 200 promotional carrd; misinformation about the other $ 200 promotional card; misinformation about ipad air promotional purchase; and 1 ½ months delay in getting the phone. In short, incompetence and misinformation. AT&T is not interested in selling iPhones — don’t buy one here.

I’m not a 1 star reviewer in general, but the staff here were breathtakingly rude. They had the gall to laugh at me when I attempted to discuss pricing. At no point did they pull up my account info to see what I might actually qualify for. They simply quoted a price and attempted to strong arm me into paying it, and condescendingly at that. Don’t come here if you are a woman shopping alone because they will treat you like garbage and try to rip you off. If you have to go to an AT&T store, go to the one on Columbus Blvd, where the staff are actually pleasant and do their jobs.

This AT&T store is LITERALLY the single most inefficient AT&T store I have ever been in – it’s less efficient than the one in Soho on Broadway in New York City, and if you’ve ever been to that store, you know that’s saying something. They’ve had 11 people on the «call» board for 30 minutes. 30 minutes and no movement. I mean really, is this a business in the middle of a (semi) large city, or is this a f***ing yoga retreat?

I’ve had it with AT&T. I’m attempting to get my old IPhone unlocked and apparently you have to wait two wks even though I met all the eligibility requirements. I received an email stating that my request has been approved. (I ended up calling them and complaining so they attempted to expedite the process) but I still have to wait 24 hours and I need my original apple cord which has long since broken. I own this phone how dare you place such a restriction on me!!!

If I could give a negative review I would. DO NOT be an LGBTQ person in this store.
In early December I was actually told to simply leave the store without service before I could even identify myself and my phone. I’ve been denied services on the basis of «not looking enough like my ID.» This is an ID that’s good enough for me to do government work but apparently AT&T — per their customer service phone person Oscar Wyatt — has stricter regulation than the federal government of the United States.
Far be it from me to question such a high and mighty statement, but if you’re not locked into a contract with this company, do NOT sign one.

All right so my friend lost his phone to the ocean and we needed to go downtown to find an at and t store to replace it. It’s located on the corner of the street and when you walk in you’ll feel a blast of air conditioning. Thank goodness because the Philly heat was killing me.
Compared to the other cell phone stores I have seen, this is certainly one of the bigger ones around. You’ll find your el cheapos in the corner and your high end expensive multi year contract phones upfront and center. You can get your ipads here, speakers, earphones, iphone cases etc. Make sure when you make your purchase that ask for the «best price available» because they often can give you a few more dollars off your purchase. Transaction was quick and painless. No parking around anywhere… duh it’s downtown Philly.